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September 2025 by Jesus Trevino
I want to express my gratitude to all the Ferrellgas Team.
Normally, I reach out almost every week to set up service for new properties that we manage.
Every single time that I call, my concern is addressed and resolved right away.
Super Sharp Customer Service Skills.
It is a joy for me to dial the Ferrellgas number.
A Huge Shutout for all the Farrells' Customer Service Team.
Best,
Jesus Trevino
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August 2025 by Bryce Tracy
Company illegally tows with no proper signage facing the lot adjacent to Burleson rd. Authorities have been made aware. Do not park here for concourse shows.
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August 2025 by Christopher Gervais
Great place to get propane and propane accessories. Got my tanks inspected and valves changed out a a very agreeable price.
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April 2025 by Carl
Do you just let anyone post up and sell their junk in your parking lot on weekends? It's an eyesore.
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March 2025 by roy carrizales
The Ferrellgas store on Hwy 183 is inconsistent in their store hours and when you try to park there, all of their employees take up the parking lot.
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March 2025 by Kim Welton
Awesome company with great drivers!
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March 2025 by Delia Cox
Ferrellgas does NOT care!!! Lowest rated propane company hands down for their terrible customer experience. Seems like that should be the easiest thing to rectify. Normally 100 gallons last 4 months.I was at 25% left when I called them to reorder and it was documented. Somehow I was completely empty in 5 weeks this time . I kept calling and could NOT for the life of me get a manager to call me back. Everyone answering said they had to email the issue for someone to call me. That manager took days to call me back (was still without gas) this after I was calling twice a day for 3 days . She took 3 more days to look into it! She says they tracked the truck and their location showed them here so case closed. In her eyes that was proof tank was filled. Now I would need to pay $200 for a safety test since I was completely empty on top of the $300 for another 100 gallons . 🤬🤬🤬 I went with a different company cuz never in my life will I go thru that terrible customer service again. Called a new company they said my valve had been left open by Ferrell! Just $100 for their safety test . $300 just gone ! Ferrellgas was more worried about the cost of making it right than my continued loyal service . What a silly business move.
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January 2025 by jamienormantv
Excellent cylinder refill service!
Bring your empties to Mark on Tuesday through Friday for a quick and efficient refill.
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August 2024 by Peter Haubrich
I had Ferrel Gas for one year. Never again. Their system was so archaic that they had me fill out and email in a PDF to get auto pay working, I sent an email in with the signed PDF. Several months later I get a text saying "if you don't pay your bill today we're shutting your gas off" I told the guy I setup auto pay, and finally had to send him a screenshot of the email to get him to stop threatening me and acting like I was in the wrong. Terrible customer service.
Later upon moving out, I tried to schedule gas shutdown and the lady said you can't schedule a shutdown, you call and they disconnect it on the spot. Great, now I gotta call back. Their system is basically trash and run by a bunch of bumpkins as far as I can tell. Avoid like the plague.
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March 2024 by Lindsey Rodriguez
My past experiences with Ferrallgas have been pleasant, however a few weeks ago I got an email thanking me for my order, I did not order gas, so I responded to the email that I did not order gas. That next morning, when I was not home to stop them or know they were coming, they filled up my tank. They then billed me $530 because “no one stopped the driver and the tank is full.I called and complained when I saw the driver on my camera at my house and they said “it was too late, a supervisor will reach out to you.” I never heard back just continued to receive bills until I paid it.
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February 2024 by Lesly Coronel
It's never open, it's always closed and it's better to tear down that place if they're not going to keep their hours, I'll never go there again.
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February 2024 by Susan Funicelli
I'm between 3 and 4 stars. The delivery was 3 days late and there was no communication. The driver was super nice and didn't make me move any cars.
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February 2024 by Q W
They take your money and then ghost you for however long they feel.
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February 2024 by Richard Bush
I would heat my house with charcoal and cedar before i purchased anything from this company. Lots of choices out there. shop around.
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February 2024 by Maestro Olsen
Who owns this company? Time to get your business in check. Horrible customer service. No communication. They honestly don’t care. Look at their reviews. We are gonna switch companies asap. Good riddance.
