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November 2024 by McKenna Osborne
Horrible experience. Do not spend your hard working dollars at this horrible establishment.
Horrible customer service, absolutely zero communication from the staff up front. Oh, don’t waste your time making an appointment because apparently walk-in’s are a priority over appointments and dropping your car off prior to the opening and your appointment - does not help.
What is the point of an appointment then?
I give this establishment a 0/5 stars.
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November 2024 by George Gonzalez
Took three hours for an inspection and then charged me $50 for wiper blades.
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November 2024 by Joseph C
Alignment, AC, I took my car for its routine alignment for tire warranty and I ended up without air conditioning while waiting for them to fix that problem that occurred there, people look for another workshop here, don't go, the only reason I came here It's just that it's close to my work, it's too bad that they close it
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November 2024 by Neomar Ernesto
They manipulate the information, they say that the car is fine when in reality it needs some maintenance in some areas and they do it waiting for the damage to get worse and then charge for repairs that can be avoided with proper maintenance.
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November 2024 by Karen Gebhart
Always, ALWAYS a great experiance both here in Tx as well as my former dealer in Corona Calif... Thank You
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October 2024 by Jinke Zhao
My 2024 Tesla Model Y has a nail on the left rear tire. I made an appointment and dropped off my car at 11 AM, and was told that I can pick up my car at 3:30 PM. And when I called the store at 5:11 PM, they told me the tech is working on my car, and will update with me later. I called back again at 6:30 PM and was told the tech is inspecting my car will get back to me with estimate time later. They DIDN’T START FOR 7 HOURS. Finally after they inspected my car, they told me they would need one more day to fix it - after I dropped off my car for 8 hours. Attached is my tire, really simple to repair.
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October 2024 by Michael R. Samara
Another frustrated customer at this Firestone location! Wish I'd read the other reviews before going in.
To sum it up...
These guys are slow and try to rip you off.
Photo of clean air filter they recommended replace!
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October 2024 by Nicole Gavin
I went in for a brake fluid exchange and they told me I needed front and back break pads and the rotors replaced and it was urgent and I shouldn’t even drive home 98% worn. Had breaks to go come out and I had 4mm left on front and 5 on back and the rotors do not need replaced. I feel taken advantage of and don’t appreciate them telling me they were so low I wa son danger to drive home. Never will I go back here.
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October 2024 by David PR
They are real scammers! Thieves. I went to ask for an oil change and they stained my entire car, all the mats, the leather seats, the steering wheel, everything was dirty. Leaving aside the sorry state in which they left my car. They wanted to change the lights when I changed them a week before. The tires too, when they don't even have 500 miles on them, are scammers, they always try to stuff you with more things than they need to fill the bill, now I'm doubting that the only thing I asked for was done right.
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October 2024 by Charlene willie
worst experience i have had at this particular location will never use again paid for 4 tires tried to give me 3 and a used one because i got a discount of 4 new tires getting 3 and 1 free
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October 2024 by KylieKan
Came in for an oil change, I had an appointment. My car sat in the parking lot for an hour and 15 after my appointment time. Then I added a state inspection I was told would add 10 minutes as they had already started my oil change. Then I waited 2 more hours for the oil change and inspection. In total it took 3 and a half hours for these two things. Wasted my entire day not having a car and was unreasonably expensive. Every time I asked for an update I was told it would be soon and wouldn’t be much longer. Awful service speed and overpriced.
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October 2024 by Isaac
so why was i there for 5 hours?
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October 2024 by Greg Keller
Brought the vehicle in for free lifetime Alignment and an AC check. I declined the AC repair and they didn't do the Alignment even though they kept the vehicle 4 days longer.
When they did my tires last time they didn't remember to balance them. When I went back after my first freeway experience they wanted me to get an alignment to balance the tires!
This time skipped my main purpose for being there. I Don't need another fail to convince me they are at best case incompetent and worst case cheating me out of services I prepaid for.
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October 2024 by Rick Sander
Dan was a super big help in giving me great advice and getting my car back on the road asap.
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October 2024 by Zach Whitaker
The salesman tried to get me to purchase new tires. My tires are 3 years old and have 10,000 miles on them. He refused to rotate them. When I went to the store no staff members were In the lobby. When someone showed up she was in more of a rush to get me out of the store and did not explain why I needed new tires.
