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February 2024 by Diane A.
This is not the place the take your vehicle if you want reliable service. Not a good value because of inflated prices and unreliable repairs. Unfortunately I had to pay for another shop to fix what this place did not repair correctly.
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February 2024 by lucy pollock
A big thank you to Daniel + his team for taking care of me and my vehicle timely, respectfully and carefully. It was a big repair with a quick turn around. I appreciated their kindness and transparency through the process. Fair pricing and great work. Thank you!
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January 2024 by saskia lynge
I had a loose engine mount and needed an alignment. I scheduled an appointment at this location and I dropped my car off at 1pm. They had my car fixed by 5pm. They were friendly and professional.
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January 2024 by Donna Belvin
Ladies, if you like being mansplained to, you will love this store.They have the best mansplainers available.If you don't like it, they will tell you to take your business elsewhere.Best advice ever. I've already made my appointment with Auto Tek.
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January 2024 by Chris Schulz
Daniel always takes care of our vehicles. Prompt and courteous!
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January 2024 by Kim Pedigo
2 weeks ago I brought my car in for oil change and tire rotation. I told the intake person that my right passenger tire has a small leak. After about 1.5 hours, I paid for the service and was told that there were no leaks and the tires were rotated. After two weeks, my car tire pressure was low again from the same tire. I realized that they did not rotate my tires. I went in and talked to the manager, he agreed to perform the tire rotation, gave me $19.79 credit and found two nails on my tire. I had to buy a new tire because it could not be fixed. My issue here is that they should NOT take my money for the rotation and not doing the job. I am very disappointed at this location (or perhaps the Firestone brand) since I have been using their services for over 10 years. My conclusion is that this (particular) Firestone location should not be trusted.
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January 2024 by Sivan M
Unprofessional from the onset. What a poorly operated business. Offended at the slightest conversation when a WOMAN is trying to understand the options on her vehicle. Absolutely unheard of. That is why people stay away from chains like Firestone. If you are a woman stay away from this place. Sorry but Im not giving business to a rude impatient branch
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January 2024 by Lindsey Taucher
Open during the New Year’s weekend holiday. Made it super handy and helpful to get a nail repair done when everyone else seemed to be closed. Alton was super helpful!
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January 2024 by Kim
I had a flat tire about 4 months ago, luckily I found this Firestone open on Sunday, so I took my car in and it took them about 5 hours to replace it, no complaints since it was Sunday and I had no appointment.Today I just went in with the old invoice and asked for a quote for replacing the other 3 tires with the same kind of tire that was replaced 4 months ago, hoping to get some discount for buying 3 tires and end of year sale, the guy at the shop handed me the printed quote and said that's the best price he could do for me, so I thanked him and went home thinking I will make an appointment for next week, but after I looked closely, the new quote was even more expensive per tire plus labor than the last one. The breakdown says there's a 5% discount here and there, but also some items were also added that I was not charged for the last tire I replaced.
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January 2024 by John Loehle
Excellent service. I needed a state inspection and alignment Christmas Eve (a Sunday) before year end and with an inflexible work schedule. They took care of both the inspection and alignment faster than quoted. I would recommend these guys at the Ben White Blvd location.
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January 2024 by Kaleb Goad
Daniel and his team quickly handled my lug nut issue that was incredibly frustrating to deal with. If your job needs are quick to do for a shop, this is the place you should take your vehicle.
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January 2024 by Daphne L.
I went in without an appointment to get my brakes serviced. The customer service was great and they were able to do the repairs same day.
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January 2024 by Sivan M.
Unprofessional from the gate with arrogant customer service. What a poorly operated business. Offended at the slightest conversation when a WOMAN is trying to understand the options on her vehicle. Absolutely unheard of. That is why people stay away from chains like Firestone. If you are a woman stay away from this place. Sorry but Im not giving business to a rude impatient branch.
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December 2023 by Alfred M.
I had a check engine light but couldn't find the problem myself. Firestone found the problem and fixed it. Then they did a state inspection and everything passed.
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December 2023 by Joann Leal
Adan , gave me Great customer service,Very Courteous and knows how to greet the customer. I went in to get Air in my tire all four and I know he was busy but he acknowledged me as a customer and helped me. Thanks ?
