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March 2024 by Amber T.
Please hire an additional front desk employee. Poor guy has a line of people and phone ringing off the hook, no wonder I have to wait on hold every time I call!
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February 2024 by Kamrin J.
I had made an appointment for a free safety inspection, but unfortunately, upon arrival, it seemed there was some confusion, and a state inspection was conducted instead. Despite scheduling the appointment specifically for the safety inspection and even having an updated inspection sticker displayed, the mix-up still occurred. It's disheartening and quite disappointing. Moreover, the process ended up taking over an hour due to someone else being ahead of me in line, despite having made the appointment. What's even more frustrating is that no one informed me of the situation until I had to inquire about it myself, as I had to return to work promptly.
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February 2024 by Devon Chandler
I wish I could give this place 10 stars. Tracy and Louis and everyone else there quickly figured out what was wrong with my wheel and ordered a new one for me right away. They turned my awful day around, please give them all raises. Thank you so much!!
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February 2024 by Steve Trevino
Fast and Courteous
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January 2024 by Adolfina Guerrero
The staff went above and beyond to help my mom and I. Especially considering the techs stayed slightly longer than usual in order to help get our vehicule up and running and out before closing. Truly a great team. They exceded our expectations for sure.
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January 2024 by Elsa Gonzalez
I would have said excellent, but when I got there at 7am, I was told that it might be longer because the system double booked, but when said and done, they took me in and recommended some items that needed to be done and they did it right away, didn't not take long at all. I was happy with the service I got. I would definitely go back.The only 5 I gave on survey was that I didn't get my printout of the work that was done. Can I be send one to my email?
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January 2024 by Gina Ruedas
Always a positive experience with this particular location. I trust in their expertise and love that it's service with a smile.
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January 2024 by Chris B
Update: Raised to two-star because they at least offered to return my car to me (apparently work on my car hadn't started yet)I should have trusted the 1-star reviews. This location will say anything about the time your repairs will take, just to get you in. Really inconvenient when you plan to wait on the car and a 2-hour wait turns into 7-8 hours.
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January 2024 by Ian Overman
Cue the beginning of my day, 6 miles into my drive to work and I got smoke coming out of my hood -- neat. This looks great. I limp my car into the parking lot and wait to be scene by the staff. Eric was extremely helpful in walking me through what was wrong, why it had caused the problems I was seeing, and what fixing it would look like from a pricing and logistics standpoint. Eric also pointed out a few other minor things that they could fix, but was not at all pushy in getting them done. I really appreciated his effort to inform me of issues and clarify whether they were needed for the car to function. 6 hours from then and my car is running just fine. I'm beyond impressed that they were able to fix the issue this quickly and effectively! Wesley also helped check me out and he was a pleasure to talk to.
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December 2023 by Jayaprakash Kotha
Fast service and friendly staff.
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December 2023 by mike medina
A good workshop that has personnel who are supremely trained in their work, they are very polite and diligent.
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December 2023 by Alexander Rudametkin
Dont EVER come here. Just DONT
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November 2023 by Chelsea Mikhaylov
THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING! Honestly, if I could leave no stars I would. They say they ordered a part that my car SUPPOSEDLY needed and it took a week that I waited for this "necessary" part when they said it would be there overnight. Turns out after waiting that week with no car so couldnt go to work and make money, the part that they ordered was the wrong one. I grabbed my car and bounced yelling with my windows rolled down "DO NOT GO THERE!" I was left with no choice. Done.
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November 2023 by Stephen Malta
Came off the freeway with a flat on my Porsche. They advised since the tire was shredding off that it would be difficult to tow to Porsche I'd need a flat bed urging I do the tire there. They said they had the tire coming that afternoon. Later I find out they did a $670 install on a non Porsche certified summer Pirelli tire which doesn't match at all. The next week I bought 4 new tires had chucked that one off as it made no sense. Even if I wanted to go Pirelli all the way around Porsche would not put that same model on. They also identified wheel damage and put the tire on anyways without notifying me first even though I get free wheel and tire repairs at Porsche that would have handled it all.Meanwhile up front I was asking to give them my insurance information which they told me they couldn't accept emails than rather ask that I give them the information another way. They didn't want to handle it and put me out $670 on a useless tire. Terrible service.
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October 2023 by Rene Holguin
Even with an appointment it took 4 hours for them to just get back to me about a tune up check and tried to sell me over $1000 in services when I just wanted a wheel alignment. They didn't even do the alignment in that time frame! Never going to a Firestone ever again
