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January 2024 by Fulvio Palma
The work exceeded my expectations. The service from the Firestone Northcross team is excellent. They are always ready.
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January 2024 by Keli Field
Excellent customer service. My car issue turned out to be more complex than expected (had to take it to the dealership in the end), but the crew kept me in the loop on everything they did to diagnose/fix it. At every turn, they were kind, patient, and helpful. I will most definitely come back to this location for any future service needs.
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January 2024 by Nathaniel Winkler
Took my car here for an oil change and inspiration. They had a long wait even with an appointment. So they let me know when it would be slow and i brought my car back and it was quick. Plenty to do around here to eat out so so you can be busy will they are working on the car.
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January 2024 by Anne Vance
Friendly, informative sales people. Live humans answer the phone. Quality work done in a reasonable amount of time.Thanks!
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December 2023 by TJ Watty
Making an appointment online is a breeze, and my truck was serviced in a timely manner. I had a small issue with the brakes after servicing, so I made another appointment and they resolved it in a couple of hours, at no charge. I've been going to the Northcross location with several cars for years; friendly folks, thorough and efficient.
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December 2023 by Drew Peterson
I made an appointment weeks in advance to get wheels/tires I ordered from Tire Rack installed. It should take 15-30 minutes to swap tires, but it took almost 8 hours with several problems along the way. Very disappointing.
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October 2023 by Ryan C.
Had a flat on a Saturday night and realized that most places are closed on Sundays but was fortunate that this shop is open. Brought in my flat to get plugged and they got it done before closing as they said they would. Grateful that although they were busy, they took the time to get me taken care of when it was important.
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October 2023 by Xia B.
Not the best Firestone in the area, but gets the job done. Had an appointment to have one rear tail light fixed. But a one hour wait and $65 later, I'm mildly satisfied, because they were able to quickly do a 2-in-1 service. Both my left front blinker and rear brake light were out! So thank you for that. $65 is a fair. But Did I really have to wait 1.5 hours when I had an appointment? They said they are understaffed- so, maybe.
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October 2023 by Robert G
Had a great experience there yesterday. Made an appointment for oil change. Went in sat for maybe an hour but Moy the manager there turned on NFL football while I waited. Seemed like I waited 15 minutes. Great service..I will be back.
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October 2023 by Ramona Finos
I like these guys. I feel like I can trust them. Took our son’s car in for some work on the front suspension, and they explained what was going on, even showing us an example of the parts that were failing. When I explained that we couldn’t afford to take care of all of the issues at that time, Moy gave us a list in order of priority. Recently, we took our van in for some new tires, assuming we would get a set of four. When I asked if we could get some more mileage out of our back tires, Moy was honest and said we could instead of trying to upsell us on all four tires.
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October 2023 by Zachary Schultz
Nail in my tire - called and got it all fixed up and taken care of on a Sunday in a few hours. Great service and easy! Will go back for anything car related.
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September 2023 by Suzanne Short
A total disaster. Scheduled appointment in advance. Tires hadn't delivered and there was no work order for a litany of requested services. Matt did the best he could to give us answers, but disappointed in Customer Service. We took our vehicle to a different location. Single Mom with newborn trying to get things done!
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September 2023 by Dash E.
If you dont want your vehicle back any time soon, then this is the place for you. 1st they tell me 3 days. Then it's 6 days, then it's 9 days. If you love walking, this is the mechanic for you.
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July 2023 by Anna Espinoza
I have been a Firestone customer for over 20 years. In that time, I have learned that stores are not the same. Management is key and why I have followed Moi from previous service location. He always provides options to my issues and then gives his recommendation. I never feel like I am getting a sales pitch for something I do not need.If Moi is not available - Chris and Juan are awesome advisors and provide great customer service.Anna, the technician is very knowledgeable and service is thorough.If you do have to go back for “fine tuning” the service issue, rest assured that Moi will take care of you. They stand behind their work.:)
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July 2023 by Sam Rammage
I was turned away from this store despite having a confirmed appointment. Although I had a confirmation number via email, they stated I needed to receive a phone call confirming my appointment. I called the service line to check their policy and was informed this is not a requirement - so I was turned away for no reason. Unacceptable.
