-
March 2025 by Michelle Santibanez
BEWARE- LEAKING ROOF WITHIN A YEAR AND HORRIBLE CUSTOMER SERVICE!! First of all, I was supposed to warn you a year ago about the headache I had when I first got my roof done by Flagstone. The owner Justin came to my house upselling the material quality and pressuring me to give a 5 star review before I had my true experience. I’m sure all “ high rating” on Google is all premature to get a discount and not true reviews. The whole roof install process was a headache for me. The project manager tried to deliver lower quality shingles but thank goodness I was home because they were going to install the wrong material in my roof and then as for forgiveness afterwards when it was too late! I had to act as project manager through the whole damn project!! They finally delivered the right shingles but during install realized they didn’t order enough. It was flagstones mishap and not the 3rd party contractors that didn’t order the correct amount. Come a little over a year that I had this new roof, my son was screaming that there was water falling from the ceiling into our living room. I was so livid because I lost my peace of mind and realized that the install was not done right! I called Flagstone at 7 am to notify them of this situation to be given attitude by saying it was too early to be calling. Flagstone blamed the sub contractor who sent out two guys to plug the whole with silicone. The next day I had more leaking so they sent out two different guys to replace the poorly installed shingles. Again, I was glad I was home because they were going to replace the old shingles with different quality!! I reached out to the project manager and the team about my disappointment but they totally ignored me!! Save your hard earned money and peace of mind and don’t go to them!!
-
February 2025 by Brent Niemeier
They stated the job on July 3, 2024. It is now February 2025. We’re still waiting for them to complete the work on a window that needs replacing. It was written into the contract it would be done. They were supposed to replace the roof on our storage building. Still waiting on that. It was also in the contract. The check from the insurance company had to be endorsed by the mortgage company. They said they would send it by Federal Express the next day. They said it would take 3-4 weeks to get it back. Every time I checked on where the check was, the time to get it back kept increasing. Come to find out, the check never left their office. It was finally returned to me. I sent the check myself to the mortgage company. I had it back in less than 10 days. I would not recommend this company.
-
December 2024 by Wendal Smith
I do not trust Flagstone roofing. They came to home and gave me a quote off my insurance quote and told me that they were going to do some other repairs on the same quote as the insurance company and didn’t do. I also had to call them several times to them stated on repairs and they also didn’t replace my chimney flange and it was checked off on my paperwork and when I showed it to them they told me that it just looked like that and I told them from the start that I wanted it replaced. I will never use this company again
-
October 2024 by S Lee
Interrupted working from home and ignored no soliciting sign on my front door during door to door sales. Knocked and rang door bell and when I opened the door and asked if he saw the sign stated he did see the sign but that they aren't selling anything just asking if I wanted an inspection done (same thing). Please find a better way to advertise and market your business than door to door sales or at the very least please just skip the homes that kindly ask you do not bother them.
-
April 2024 by Michael Taylor
Jacob is a great guy
-
March 2024 by Taylor Thurmond
Aaron Foy’s quality of work and his customer service are beyond exceptional. I would recommend him for any of your needs!
-
March 2024 by Kb Jo’s
Javier Batine consistently demonstrates a remarkable level of dependability and dedication. His commitment to quality and efficiency shines through in every project he tackles.
-
March 2024 by Tate Manning
Nehemiah's customer service and quality of work was excellent. I am very pleased and can’t recommend him enough
-
March 2024 by Ruben Rivera
Nehemiah's roofing expertise exceeded all expectations. His attention to detail, clear communication, and top-notch craftsmanship made the entire process seamless. Highly recommended for anyone seeking quality roofing services.
-
March 2024 by Thomas Aven
Amazing customer service truly impressed with the professionalism and the quality of work conducted by Flagstone roofing and exteriorsThank you
-
March 2024 by Natalie Post
I have had the pleasure of working with Gustavo Sanchez for almost 2 years, and he was an excellent employee. He’s always willing to help anyone out, and continuously goes above and beyond to make sure things are running smoothly. He is awesome to have on your team, because he always brings 100%, and s always up for any new challenge!
-
March 2024 by Marcus Huffman
Andre is a nice hard working young man which is very professional very down to earth well understanding and very polite young man when it comes to his work ethics and his personality awesome!! which makes him such great all around person!
-
March 2024 by Alejandro Guerrero
I have known Gustavo Sanchez for a long time ago and he is a respectful person, he learns super fast, he is very helpful with people, and he is a great team player!
-
March 2024 by Elsa Lopez
I have had the privilege of working with Gustavo Sanchez before and he is a great person to work with, he is a very good helper and an amazing worker, and he is a very kind person.
-
March 2024 by Richard Unknown
I've got to say, Thomas is one of the best employees there. When he came out and did his inspection, he could answer every question that I had. He took his time and explained anything he found in detail to me.He was extremely friendly and polite. And most importantly especially being a veteran, he was on time. Those things are one of the main reasons why Thomas is the best employee there.
