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February 2024 by Lesli J.
I've been by the Braker lane location in Northwest Austin a couple times this week and both times everyone was amazingly helpful! Yesterday I was in a bit of a rush but learned from a helpful associate named Style that they offer free design services. Today I had more time and my husband and I had the pleasure of working with Rafael to make final decisions on our fireplace tile, grout, and schluter trim. He had an incredible eye for design and was a joy to work with - & what a relief to finalize choices we've been agonizing over! Also, dogs are warmly welcomed inside which is an amazing plus considering that my house is a construction site and I can't leave my dog home alone anymore. Highly recommend!
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December 2023 by A P.
Horrible products and pathetic customer service. These guys sells samples with quality "A" and delivers product with quality "B"- Inferior products. I am going thru many issue with their flooring products. I reached out to managers , customer service and their escalation department. No resolution. If you want to save your investment, time and your family's health, please avoid Floor & Decor products at any cost. There are many other options in this area and you can save your and your family's health. Please please avoid this company at any cost.
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December 2023 by Jennifer Vier
Thank you Nic and Debbie. Kind, knowledgeable service means so much!!
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December 2023 by Jeff Petru
Happy with the project. Debbie and provided wonderful service
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December 2023 by a p
Please do NOT buy any product from floor and decor. This company sold product different from the sample that I bought. Meaning cheap material than what was promised. They show you one sample but give you different product. When it comes to warranty or addressing concerns they will find installers fault to deny claim. I escalated to customer service and customer service is pathetic. Try to avoid floor and decide. There are many other good stores/company for flooring products in Austin area. I believe they sell end of the roll product. There is no option for 0 star , otherwise I would give 0 start to floor and decor.Update: I reached out to customer service after posting review again here, but nothing happened. They do not want to own the issue and very bad experience with this company. Please stay away from this company.
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November 2023 by Moderndesigns
I wanted to take the time from my busy schedule to shout out to two outstanding gentlemen who works at your Floors and Decor at Braker store. Bobby is always very helpful and great attitude. If he’s not already a manager, he should be. He’s a take charge kind of employee every business owner or manager would love to have. A young man name Main is very polite and helpful as well. We have pro account with this company. I received excellent customer service today from both Bobby and Main. Kudos to whom ever hired the two hard working young men.
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November 2023 by Dianne Ferguson
Helpful staff and huge selection. Style was so helpful with tile and grout selection to frame the wildflower tiles that I had made. Love the results of our bathroom and kitchen!
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October 2023 by nicholas wright
Customer service at this store is horrible, nobody is willing to help. As a contractor I will never do business at this store again.This store will ruin floor and decor reputation. I have done business at this location 5 times, I will never go to this location again.I will get in touch with a regional manager about this store customer service is horrible.
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September 2023 by Master Gohring
Good selection. If you get to much you can return for refund BUT don’t wait too long to return extra as there is a time limit.
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September 2023 by Jack S.
My bathroom flooded about a week ago and I came into the store (in quite a bad mood might I add) looking for floor tiles to replace the badly damaged laminate floor. As soon as I went over into the deco tile area I found Brooke, and boy am I glad that I did! She was super informative and answered all of my questions without making me feel dumb. I had no idea that I would be out the door with fresh new tiles so quickly, and it couldn't have happened without the help from Brooke!
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August 2023 by CODA Crockett
Alexa is the STAR Pro Team Specialist who has savvy customer service skills, and knows her stuff and the layout of the store and team members and especially the products. She goes the extra mile to make sure your questions are answered and offers complimenting ideas to your project. She is timely in her responses and ready to connect when you are on-site. We have another project coming up and plan to work with her again. I literally sang her praises as I pushed my cart out the door. "Alexa, Alexa, she is the one you want to work with at Floor & Decor. She is a team player and the store manager and team members make extra efforts to connect from making refunds to exchanges, to loading in products in your car. We highly recommend Alexa and this team's location.
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August 2023 by RK Hoffart
There was a mistake made with my order and the management team as well as the on floor workers did everything in their power to fix the problem and get me what I needed. I felt taken care of, taken seriously, and treated like a human. Thank you for making my new wooden stairs come to life!
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July 2023 by Roberta C.
Alexa is the STAR Pro Team Specialist who has savvy customer service skills, and knows her stuff and the layout of the store and team members and especially the products. She goes the extra mile to make sure your questions are answered and offers complimenting ideas to your project. She is timely in her responses and ready to connect when you are on-site. We have another project coming up and plan to work with her again. I literally sang her praises as I pushed my cart out the door. "Alexa, Alexa, she is the one you want to work with at Floor & Decor". (SMILES) She is a team player and the store manager and team members make extra efforts to connect from making refunds to exchanges, to loading in products in your car. We highly recommend Alexa and this team's location.
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July 2023 by Claudia Washburn
Helpful staff, huge variety of well priced tile, flooring, supplies. Love this place!!
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July 2023 by Manan Shah
The store on Braker and 183 has excellent customer service. Rafael personally helped us pick up the matching tiles and other materials needed to redo our bathroom and when after 2 months the project finally finished on our end, I was also able to return the excess materials from the project, without any issue. Overall, very happy with the materials and service. I would visit the store in the future for any next home renovation project.
