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May 2023 by Olivia
Excellent customer service. Rachel from Huma Blanco was so helpful in answering my inquiry!
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June 2022 by Sarah O.
Fortress claims "quality and craftsmanship" but when it comes to adhesives this is false. I got a pair end of summer 2021. Since it was winter I didn't take them out many times (maybe 10) so they were lightly worn. I was returning from dinner a couple weeks ago and it started sprinkling. By the next morning the soles had delaminated from the upper. This means the adhesives selected are not even water resistant. I only walked a few blocks. Not quality by my standard, especially for shoes over $200. Will repair these shoes myself and do not plan to buy again because when I commented they said "any amount of moisture, even changes in humidity over time or feet sweat, can affect the adhesive bonds." This is not the kind of statement you want to hear from a brand claiming quality. I've never had shoes that just release their adhesive like this, even cheap ones. Wonderful mission and I like the style. Until they improve their adhesive, do not buy.
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April 2021 by Liz Lefelstein
Went here the other day and LOVED the shoes. The boutique also sells adorable robes. :D
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February 2020 by amy a.
I had ordered two pairs of shoes online and had to return/exchange both since the sizing was off. (Side note: All their shoes are beautifully made - just know that you're not going to get consistent sizing across all styles with truly handmade shoes. So best to try on in person if possible!) Anyhow, doing a return of $400 of merchandise is stressful to begin with and sometimes shopkeepers seem exasperated in such circumstances. This time it was super simple: I tried on many shoes, found a pair I liked and was instantly refunded for the difference between that and the first two pairs. And maintained a discount I'd used the go around. Best of all, the shopkeeper was so patient and friendly. I went in wearing sweatpants and looking fairly disheveled, so I was honestly prepared for the snotty treatment that can be par for the course at high end store. Instead she was warm and helpful.
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October 2019 by Laurie Hess
Best service EVER ! Bought me some nice boots that make me smile!
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September 2019 by Janice Yiu
Love this store and all the selection that's available! Neatly organized as well and it was easy to find what I was looking for. Can't wait to come back next time I'm in town!
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September 2019 by keegan Duchesne
Every item is unique and the quality is amazing. Love this store!
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September 2019 by Daniel Lee
Gf loves the handcrafted booties. It's always a plus for me to buy from a company that takes care of all of their employees.
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August 2019 by Sherrie Adams
Bought a pair of Victoria Naya's and they are gorgeous. I get compliments all the time. Handmade, comfortable and versatile. Really happy with my purchase, the quality and that they are socially conscious.
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August 2019 by Michaela Chappell-Dolby
The carmen is the best pair of sustainable flats I've ever owned. They're super comfortable plus the two-tone style means I can wear them with everything!
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August 2019 by Candice Oliver
I love my new Ani boots so much! Ordered them in black but may have to order an additional pair in Chocolate because they are just too cute and perfect for the upcoming fall season!
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August 2019 by Alyssa Tworek
Absolutely love my Ani booties! Great quality and fabulous design!
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August 2019 by Elizabeth Lefelstein
Love their Chelsea boots in burgundy and their Adra flats in bone! <3
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August 2019 by Rachel Z.
Gorgeous shoes, gorgeous dog, amazing staff! The shoes are handmade and last a long long time!
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June 2019 by gunnar hedman
Love the shoes! Bought several different styles and was never disappointed. Most recent, the Adra. Easy to slip on and form to your foot Sotheby don't slide off.
