-
October 2023 by Mary Margaret Monacelli
Laurel was amazing! Super helpful and kind, and I walked out super happy the watch and bands we picked.
-
September 2023 by R M
Good location. Clean store. Decent product selection. Customer service was okay.
-
May 2023 by Rl Esco
The store staff is helpful every time I go. I have a large-ish collection of fossil watches and I bring them in for maintenance. Batteries, repairs etc. they do what that can to help and when they can’t it’s usually just out of their power to do so. Love the brand just hate that they discontinued the “Nate” line.
-
April 2023 by Viktor Lara
Great quality products purchased a dark Fossil watch and brown leather credit card holder. LOVE THEM! The staff was also helpful! Will be back for sure!
-
January 2023 by Darshan Satyamurthy
Came here for a battery replacement and they ended up breaking the watch hands and then offered a 50% on any of the items on sale. The person who broke the watch was a new manager. Wonder how the fossil doesn’t train the employees using their own used watches and make sure they don’t break watches. Hope fossil reads this feedback.
-
January 2023 by Ali Saremi
Best customer service I ever received at a retail store was at this Fossil store ?
-
January 2023 by Inbar Yaar
The worst customer service you can get. Pure quality products. Fossil is not what it used to be. I've been a loyal customer for 20 years. Bought a watch and the metal part broke apart less than a year. I've been trying to contact customer service for 7(!) months now and nothing.Keep getting automated response and when I finally got a rep, they repeatedly ghosted.You are mocking you're customers.Oh, and blocking your customers from seeing other people's comments on your FB page is pretty lame
-
November 2022 by Tyler Pelham (Michael Tyler)
3 People - Connie - Emma - SophieThese ladies are absolutely fabulous! Connie just came down from the El Paso store and she assisted me today. I was blown away by her attentiveness, the stores cleanliness, and the team environment that I could see and feel immediately upon entering. I came in for hopefully a warranty repair on my watch and left with 3 new great things and spent money I did not intend on and have ZERO regrets! Customer service is a dying art, and I met the Picasso’s of retail sales in this store today. Thank you!
-
July 2022 by Rita Dominguez
Sophie and another associate were helpful in exchanging a purse I recently purchased that had stitching problems! So thankful for the one year warranty on leather goods! Never have had any problems with my other Fossil goods. Thanks Fossil!
-
June 2022 by Karen Special_kstyles
Who ever works here closed doors early NOT EVEN 8P yet so they must have closed at 730 or before I arrived here 745
-
April 2022 by Shawn Walker
If you’re in the market for a well-made and affordable watch, this is the place for you. My wife and I have bought many watches at this location and have never been dissatisfied with the buying experience, customer service, or quality. I highly recommend asking for Tim if you’re looking for a nice gift for that special person in your life.
-
April 2022 by Aquamarine AMETHYST
The quality is amazing... The people super nice and helpful...
-
February 2022 by Robert Rooks
These guys always treat me right here.
-
January 2022 by PVA
Thanks to Ashley for her assistance! She’s very knowledgeable.
-
November 2021 by Jonah
Tim has amazing customer service by far . He was able to assist me with my new watch & also recommended me some other items according to my needs which I loved thank you Tim your so awesome!!