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December 2023 by Concerned Citizen
As a business this has been our bank for 10+ years that we have been using, and for the first time in the history of us using this bank the “new management” JUST TODAY… told us that if we want to WITHDRAW MONEY FOR OUR BUSINESS… we have to show up at least an hour before close, or call ahead because it’s a “hassle” for him to have to re-open the vault. As someone who has ALSO worked in banking, and especially for this building that is downtown and works predominantly with bars/night clubs… I found that comment to be not only offensive, but extremely lackadaisical and disrespectful.He’s a white-passing adult with braces, flamboyant with attitude, and overtly condescending.Let’s get rid of him.He sucks.Truly.
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June 2023 by E G
Some of the worst customer service I have ever dealt with. Went to Broadway Bank.
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April 2023 by Joseph T.
I went with Frost for my SBA loan because I was told they have the best rates and are very quick. This could not be farther from the truth. Absolutely horrible service. I have been told several times they had everything they needed to approve and send off the paperwork to the SBA for final approval and every time they come back with more excuses and needing documents that I already gave them or that do not exist because I was not formed as a corporation at that time. Total incompetence! Here is the kicker my account is supposedly being processed by a Vice President. Stay far from Frost for any business accounts or loans. Oh, and another thing this VP was pushing me to change my business bank accounts over to Frost and not my current bank (my bank does not process SBA loans, so I had to go to an outside source). If and when my loan gets processed I will be paying it off ASAP even if I have to eat noodles for the next five years. I will NEVER work with Frost in the future.
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October 2022 by Michael Blackwell
Screw everything about this ‘Metropolis’ app required to park. You have to pay a service fee just to pay for the privilege to park.
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July 2022 by Laurie S.
Always, forever Frost Bank Tower for me. I've gone through some extraordinary circumstances since 2020. Haven't we all? But Frost- specifically Frost Bank Tower ATX- has the professional customer experience that brings the worst to the best. Frost Bank Tower: Great parking. Patient smart staff who know how to lead. Best thing...When you actually need to speak with a person they get into with you and provide the guidance you need. Yes- the building is a work of art. The professionals at Frost Bank Tower are just that. An art within science that only the best can do. Thank you for all your service.
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February 2022 by Eric Baemayr
Don't bother trying to open an account with these guys, they'll make you jump through so many hoops it's not worth it. I have 4 large accounts with JP Morgan (Merchant, business, investment and personal) and wanted to move them over to Frost. I called their number, the lady said I have to go to a branch to speak with a banker and investment advisor. I asked to make an appointment, but she said just show up, they don't do appointments.I drive downtown, park and I'm greeted by another gatekeeper (the receptionist) who gives me a 15 second speech about the perks of a checking account. Then I tell her I want to open a business account and she grills me on if I'm filed correctly, do I have an EIN, etc.. (Basically trying to vet me). I just tell her it's a very well established company and I just need to speak to a banker about what Frost offers. She hands me a posted note with a phone number to call, and that nobody will meet with me there since I haven't "gotten to that point yet".Good riddance Frost, I'll take my business elsewhere.
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September 2021 by Ben Q.
If you are starting a business do not use frost. High interest rates and very 1 sided terms. I will not use this Texas only bank for any future investments. poor customer service.
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June 2021 by Hallie Spurlin
Frost Bank is amazing. I will never bank anywhere else. I have had many not so great, and some terrible experiences with other banks. I have been with Frost for over 10 years and I can say every experience I've had has been great. Helpful, prompt, knowledgeable staff, no matter which location. You always speak to a live person when you call. Thank you!
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June 2021 by David Van Skiver
Miss you Kristin.
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March 2021 by R Car
Have been dealing with Frost for all personal and business accounts for years and during that time the level of service and professionalism has continued to decline. Business account managers are unresponsive, lazy and don't listen and other support staff often disappointToo many stories to share here.Finally decided to dump Frost after the most recent assigned account manager completely mismanaged a business line of credit request. Completely failed to listen, follow instructions and commitments causing damage to a pending loan and my credit.I do not recommend doing business with Frost Bank.
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September 2020 by Joe Jackson
The people that answer the phone is very rudeHe’s name is Same . We’re goes around comes around. Life is too short to be discriminating against somebody else.
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August 2020 by Julian Gawel
horrible management, justice must be served.
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August 2020 by Claire Keegan
RELEASE THE FOOTAGE
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August 2020 by Lily Wickstrom
Release the footage!
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April 2020 by Cheryl S.
Cronyism. This is the text I received from one of the bankers handling the SBA loans . I had expressed my disappointment over what a horrible runaround experience I had with Frost Bank attempting to get an SBA Covid/19 Relief Loan. Money was given to the SBA by the federal government to help small businesses get through this lockdown. After jumping through hoop after hoop...made to fill out " the same applications 6 times ...told to go to several different branches and drop off my application in the parking lots of these branches. Advised to go on line where their website would not take the application, calling time after time to only one number Frost Bank provided on their website all the while no one would get back to me. This went on for 3 1/2 days .. complete run around Then 2 weeks later ....after i was told to fill out my application 6 diferent times...I finally got a hold of a banker and after questioning and pressing really hard I was told FROST BANK had no more SBA money to lend out. They never called me nor tried to contact me ....I had to do the chasing to find information But the best part is this... this banker I finally got ahold of told Frost Bank had given out in Houston alone, 860 loans averaging $580,000.00 ....guys if a business is given a 580,000.00 loan THAT IS NOT SMALL BUSINESS. In my opinion that is cronyism and this SBA money was given to their big banking accounts. Not small ones...like me and others in my industry. It was not Frost Banks money to pick and choose. It was the American taxpayers money. I was asking for only 41,000.00 to keep my employees from having to file for unemployment ,pay my rent , trying to make my business survive and not lose it. Be aware of where you deposit your money only to find out if they will not be there when you need them....unlike Frost Bank And also this text put the icing on the cake....pretty professional right?
