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September 2025 by Edgar barrios
Wonderful service!
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June 2025 by Russell Solis
I bank with this bank and probably always will but the location on North Mopac has had a broken ATM for over a year and it infuriates me every time I try to use it. There is no sign saying that it is not working. They have all the money in the world in that bank how hard is it to buy or fix an ATM.
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April 2025 by Shawn Olsen
I have been banking with Frost for 20 years and it has always been a great experience, the folks at the North West Hills location are welcoming and helpful in any situation.
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June 2024 by Cookie Zamarripa
Julio Lopez thank u so much for all your help today & knowledge for my business account. Anybody looking for an amazing banker don’t waste your time and listen when I say … ask for Julio Lopez !!!! GREAT CUSTOMER SERVICE WITH A SMILE
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May 2024 by Jamie LaRue
Waited 20 minutes for someone to help me open a new account, and eventually ended up walking out. Everyone was occupied, but not with customers, with paperwork or ?. One person acknowledged my presence, told me to have a seat, then nothing for 15 minutes. Left, went to the 38th St. branch, and was helped by Will immediately. Next time, I’ll go straight to 38th St.
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December 2020 by Jennifer Dougherty
Fantastic service. Friendly, informative and helpful.
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October 2020 by William Schroeder
We have used Frost for years after being frustrated with other banks. Their customer service is exemplary and their bankers go out of their way to help you. COVID has been a perfect example of this. We got a PPP loan and our banker was hands on and helpful with the process. So much so that other friends with businesses moved there as well. When you call you will always get a human and they can typically solve any issue you have. I highly suggest you give them a try for commercial or personal banking.
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April 2020 by Greg Burrow
Been using Frost Bank since the 1980's and always have a wonderful experience. Always taken great care of me and my banking business.
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November 2019 by Matt Michael
I've used this location many times over the years and I've never had any problems. My go to guy James is always on point and very helpful. I normally just go through the drive thru though because it's always pretty fast.
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September 2019 by Charles C
Very poor customer service from Katie & Thomas.Katie asked come back with more documentation, so I drove home in traffic and came back. And it still wasn't sufficient. Don't waste your time here sick with one of the big national Banks
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February 2019 by Rick Herrera
The female teller at this location was extremely rude, dressed as if she was going hunting, and didn't bother to put on any makeup. This is not what I'm used to at Frost Bank.
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September 2018 by Sam M
Went to the branch on far west this am. 4 people sitting at their desk talking to each other. Only ONE teller. I needed to get temp checks, was told the teller has to help me. She was busy with a customer who was going to be awhile! I stood behind him, one of girls came up to talk to me (said: yes only teller can help me) (clearly the 4 people at their desks couldn't help) and 3rd person walked in. Another teller walked out and started helping the lady behind me. Branch manager walks by me ask the same lady being helped if she needed help. she said: already being helped, manager looks at me and walks into her office! I left branch, rethinking why I have an account with frost. I'm in my late 40's (used to model and now I'm an engineer) and dressed business casual, smiling, and friendly. I said hi when I walked in branch. I have no tattoos and welldressed. I had a girlfriend try to open an account at a different branch downtown, but because she had tattoo they refused to open her an account - seriously over tattoos! Its Austin! She now has an account at wells Fargo. This branch makes you feel like you have to be dressed up like a millionaire when you walk in to get helped! It's a very uptight, stuffy branch!
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June 2018 by sherry miller
Went to the branch on far west this am. 4 people sitting at their desk talking to each other. Only ONE teller. I needed to get temp checks, was told the teller has to help me. She was busy with a customer who was going to be awhile! I stood behind him, one of girls came up to talk to me (said: yes only teller can help me) (clearly the 4 people at their desks couldn't help) and 3rd person walked in. Another teller walked out and started helping the lady behind me. Branch manager walks by me ask the same lady being helped if she needed help. she said: already being helped, manager looks at me and walks into her office! I left branch, rethinking why I have an account with frost. I'm in my late 40's (used to model and now I'm an engineer) and dressed business casual, smiling, and friendly. I said hi when I walked in branch. I have no tattoos and welldressed. I had a girlfriend try to open an account at a different branch downtown, but because she had tattoo they refused to open her an account - seriously over tattoos! Its Austin! She now has an account at wells Fargo. This branch makes you feel like you have to be dressed up like a millionaire when you walk in to get helped! It's a very uptight, stuffy branch!
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May 2018 by Leif E. Pedersen
The best bank location in Austin.
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April 2017 by Katie Tousignant
Drive thru is open early during the week & is always fast.
