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March 2025 by Becca B.
Frost has been the best banking experience I've ever had. I was worried my banking needs would become complex as I moved out of Texas, but Frost has been seamlessly perfect through it all. They're always quick to answer any customer calls, there's no messy VRU, bots, or wait times, and every agent I've spoken with has been stellar in service. You can even hear genuine smiles in their voices as they greet you on the phone. I've been consistently and pleasantly satisfied after each interaction I've had with Frost. Wonderful banking services!
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March 2025 by Paul Gerace
Always awesome customer service
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January 2025 by julissa montez
Glenn needs to be removed from teller.
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October 2024 by gucci bear
Great service by Glenn and Jordan šš½
Ads donāt lie customer service is top notch
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July 2024 by Nikhil Achwal
The best banking experiences Iāve had in my life. Once a customer discovers this bank and this branch, Iām not sure why theyād ever go anywhere else.
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May 2024 by Vic O
Clearly, the Chick-fil-A of banks. Great customer service.
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October 2023 by Shawn Bright
Joanna Marie was not helpful at all I donāt recommend going to this branch. They accused me of being suspicious cause I came in later in the day I didnāt have a utility bill on me with my name on it.
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March 2023 by Julia F.
They have someone available by phone 24/7. Take that BOA! Bank open Saturday mornings for walk in. Drive thru during the week til 6. By phone I've only ever waited a minute or two on hold if at all. Free ATMs in 600 Valero corner Stores in Texas and 400 Frost Brand ATMs. No monthly fee for kids up to age 25. Also waived if you direct deposit your paycheck. āKeep in mind they only exist in Texas, but while you live here they're da bomb!
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January 2023 by Boby J
Terrible bank!
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December 2022 by James Zimmerman
Not a good bank!
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June 2022 by Tx Kat
Stopped by with no appointment at end of day and the man at the info desk was very friendly and informative. Weāll be moving soon and need a heloc and he put my mind at ease about process
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April 2022 by Siana Dolby
So happy I joined this bank, this branch has the best customer service!!!
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December 2021 by Jase Austin
One of the best Frost locations in Austin.The other location from William Cannon should come here to be trained.Lida (branch manager of Bee Caves and William Cannon) is not a good manager nor should she be training staff as such.
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October 2020 by Rick Herrera
I miss Le. Since she left, I no longer get that āwelcomingā feeling.
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October 2019 by Erin Willis
Iām young and a bit inexperienced when it comes to finances, but they donāt mind helping me in the matters I donāt understand and I deeply appreciate that. Sloan in particular has been extremely helpful and kind in situations where I just want to cry, Iām incredibly indebted to each and every person at Frost bank for getting me to where I am today!
