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May 2024 by 1997spyderGst
They closed my checking account. Never notified. Then they took my direct deposit. Leave you in limbo for days. Can’t feed my kids. I spoke to a specialist. They don’t care. They said money will be returned.
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February 2024 by Kimberly Alfaro
I usually feel anxious going to a bank but when I went in a few days ago and the lady up front was so sweet and patient. Helped us tremendously!
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April 2023 by George Urban
Always very helpful
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March 2023 by Terre S.
If you are eligible for an account with GEFCU, don't miss the opportunity. I moved my mortgage to a loan here and have been pleased with how well getting it paid off has gone, PLUS I got a great rate on the loan. The staff are all friendly and helpful. I hope this will turn into a life-long relationship.
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November 2022 by Twanna Andrew
If you’re black don’t apply for a loan. Switch to ufcu.
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November 2021 by T K
Best car loan rates I could find anywhere. I now have two car loans with them and the process has been incredibly quick and smooth. Excellent communication with their loan officer Veronica Perez. I would recommend them to anyone looking for an auto loan in Austin!BTW, I am not a government employee but you can qualify to join by making a small donation to Austin libraries when opening your account.
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November 2020 by Charles Jones
A customer for over 60 years, always great, careing service.
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August 2020 by Jamie Johnson
Vanessa Smith has been wonderful to help me with a tragedy that took place in my family. Her kindness and helpfulness has been so appreciated. I am in customer service, and you have yourself a "DIAMOND"!!! Please thank her for me!!!!! Jamie Johnson (John Smith Trust)
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July 2020 by lavon reed
Good afternoon, I called and had questions about opening a new account, Kathy actually transferred me to a voicemail in which troubled me. Knowing that someone is there to assist in opening a new account, and than Kaitlyn called she and her manager anawerd all questions over the phone. Thank you both so kindly. The Review went from one to five stars!!God bless you GEFCU???
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December 2019 by MrRusalsmith
We really appreciate all the folks who work there
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January 2019 by Robert Smith
Always great service
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July 2018 by Howard's House
The manager Vanessa Munoz is awesome! She helped me when everyone else said no! She is a nice person which is super rare!!!! THANK YOU MRS. MUNOZ
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December 2017 by Fred Paul
I have had accounts and loans with GEFCU for over 40 years. They have always been friendly and responsive to my needs.
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July 2017 by Lindz Martinez
I've been a customer over 10 years I'm going to continue banking here ðŸ˜
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June 2017 by Lisha Fischer
I had no problem accessing my account online, transfer money from accounts until they made these changes. Each time I attempt to access my online account, either my account number is incorrect or my password is incorrect. I had to change my password more than a dozen times. Now each time I god on it requires a access code and identify my computer, cell and tablet, which I did, but it still ask for this information each time. Now this STUPID SYSTEM won't acknowledge the access code I enters, states its incorrect each time. Now my account is locked for the weekend!!!!! I use my online account for POS bills to transfer amounts from accounts. GEFCU Online banking is USELESS!!! IM GONNA CLOSE MY ACCOUNT WITH THIS STUPID CREDIT UNION. MY LOGIN INFO IS SAVED ON MY COMPUTER YET EACH TIME I ATTEMPT TO LOG INTO MY ACCOUNT ANOTHER SCREEN POPS UP ASKING FOR MY LOG IN AND WHEN I ENTER IT IT SAYS ITS INCORRECT AND LOCKS IT. I STOPPED MY FEDERAL DIRECT DEPOSIT, REMOVED ALL MY MONEY FROM MY SAVINGS AND ONCE MY PAYCHECK GOES TO MY OTHER BANKS I'M CLOSING THIS ACCOUNT. THE OTHER REASON I'M CLOSING MY ACCOUNT IS BECAUSE WHEN YOU HAVE A DEBIT CARD DISPUTE, YOU CAN'T RETRIEVE YOUR MONEY. THE ATM'S WILL NOT ALLOW YOU TO DEPOSIT MONEY INTO YOUR ACCOUNT. THEY CHARGE A FEE FOR ONLINE BILL PAY. WHAT IS IT GOOD FOR? THEIR ONLINE IS APPARENTLY HACKED AND THIS SCREEN THAT POPS UP MAY BE HACKERS TRYING TO GAIN LOG IN INFORMATION. I DON'T TRUST MY MONEY HERE ANYMORE. THEY DON'T GIVE A HOOT IF A MERCHANT STEALS YOUR MONEY, THEY SURE AS HELL WON'T DISPUTE THE CHARGE. SORRY GEFCU, I'M MOVING MY MONEY ELSEWHERE TO A BANK WHO CARES ABOUT THEIR CUSTOMERS, WITH ATM DEPOSIT AVAILABILITY AND A SECURE ONLINE BANKING WITH FREE BILL PAY.
