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December 2023 by Jaye
I’ve worked for gyms in the past. LA Fitness as well as Genesis Health Clubs (which is the company that crushed then bought all the Golds gym locations in Kansas). That being said I understand the employee and membership experience of high quality gyms. Unfortunately this location does not provide that experience. If you take away the employee aspect of any gym, they’re all the same give or take a few amenities. In every gym I’ve ever been to or worked at, certain equipment in group studios are off limits outside of participating in a class which is highly understandable. But NEVER until tonight have I seen or worked for any gym that lets employees walk around in workout clothes telling members they can’t stretch in an empty room. I was stretching on the wall and the ShamWow guys walks in wearing blank tank top telling me I can’t be in there. Then we have this exchange of him telling me that no matter what I cant come in there and stretch when the room is not in use and can only be in there for a class. Mind you there's no signs anywhere that say this, and i read my entire membership agreement, not in there either but my membership does include "STUDIO" whatever that is because group fitness was also in my membership. After I finish my workout the shamwow guy is behind the counter. I shared with him these details and let him know that i may be found stretching there outside of class times, of course. Rather than providing any ounce of customer service he instead took my membership info down and basically told me, with extreme confidence, the manager would be calling me to let me know i cant stretch in an empty unused room. Shamwow guy last name was Lopez on his nametag I think it may have said front desk manager which surprises me that someone with -37 out of 10 customer service would ever get a promotion there.**UPDATE** I was contacted by the gyms manager, Moses Rodriguez, today and we had a brief discussion resolving this. Due to the fact that my initial review was due to lack of customer service, I have updated the review from 1 to 4 stars, because Moses was so diplomatic and service oriented during our conversation. He assured me that all staff will be trained on this situation. Thank you Moses for being a great representative of Golds Gym
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November 2023 by Heidy Cortez
I’m only giving this two stars because the facility is usually clean and I had a good experience with one of their personal trainers. The staff who are usually at the front desk almost always look completely disinterested and like they have anything better to do. I don’t come often, but during my last visit, the man at the desk (I don’t know his name) walked past the machine I was using and informed me of the no bag rule, which no one had pointed out to me before. I was willing to comply, but didn’t have a lock on me, so I went to the front and I asked if they had locks or lockers with combinations. He said no like he was very annoyed and nothing else. When I asked again if there were locks I could use, he told me in a very condescending way that they had locks I could buy. Had he not responded that way, I might’ve bought one.
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November 2023 by Melanie Saavedra
Please be careful at this gym my brother had his car stolen from this location, they went in and took his whole gym bag from a locker due to the bag policy, in the bag was his wallet and his car keys so they took his car and by the way this was only 2 days after a previous theft incident that was also not informed to the members. Mrs.Moses Rodriguez please make sure you inform your members about these thefts so others don’t go through this hardship. Also please reconsider this bag policy, or at least provide locks for your members I think it’s the least y’all could do.
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November 2023 by Adrian Girao
Staff is always nice and welcoming. This place can get really packed. Good spot for ladies to workout and not feel gawked at. Why? Cause it's know for the "gay scene" ? some of the queens can be really annoying. Thirsty outfits and obvious attention seeking behavior can make some people feel uncomfortable. Yes I'm taking a out the guys. Im also gay so no I'm not homophobic. It's just too much some times. Other than that the equipment is good. The outside workout area is good. Best time to come workout out is early Sunday until around lunch. Friday after 3 Saturday it is hit or miss. During the week, early morning is great throughout the day. After 3 it's insane.
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November 2023 by Daniel Lichtenwalter
Amazing for body building. Great machines and equipment. But if you want a gym that’s a peaceful place to workout. This ain’t it. Music is too loud, if you are an influencer or coach you can’t film with a tripod…never seen this by the way from the countless gyms I’ve been to…even golds. If you bring a back pack they don’t let you bring it with you in the gym and set it on the floor right next to you. Again…never happens anywhere. Then I looked at the reviews on yelp and google…much more complaints than just this I guess. I hope this changes, but for now I’m out. It was strange for sure.
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September 2023 by Stephanie Ledesma
Please install a small ledge in the bathroom stalls as a place to hold water bottle, phone, headphones, keys, etc. Please install a ventilation fan in the toilet area, which is fully enclosed and traps "smells." ? It would be great if cardio machines came with a fan option. Lastly, please add filters to water dispensers, they taste like pool water.
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September 2023 by Spenser Crain
I have been a member at this Gold’s location for a year and a half. When I signed up I was given one free training session, which I accepted with no intention of carrying on. I did 1 work out with Harrison and have been training with him and loving it ever since! He is AMAZING!!!3 months ago I also began attending fit/burn classes. I absolutely love the way that I learn new skills, build strength, and my coaches support me. Noami has crushed it as both a programmer and coach in these sessions, and I am SO grateful. 4/5 of the classes I attend each week are lead and programmed by Noemi and she is AMAZING in both aspects. I can’t put into words how much these classes have benefited me, physically and mentally. Chris is also always inspiring and encourages me to push harder and do more than I knew I could.I highly recommend this gym for solo workouts, one on one training, or groups classes! Whatever is right for you, you’ll find it!
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September 2023 by Norma Jean (KillersoftheFlowerMoon)
Music is WAY WAY WAY too loud here. When you come through the front door you’ll get blasted with a noise level that’s extremely unsettling for 5am. Why?!?Why must they play it so loud?! Even with my headphones on I can’t drown this “concert” out while I “try” to enjoy my workout, it’s that bothersome. As stated in previous reviews, equipment and facility in general is lovely, wonderful, new, all those things; however it is definitely limited. You will always be waiting for what you want to use, it seems. No one’s fault, really, they just need more machines, truly. I really liked this gym when it first opened because it was closer to my house. Based on these two factors, (noise and wait) I now only come here when my time in the morning is limited, otherwise I do avoid. Gold’s Corporate, I do hope you’re reading these reviews, a lot of consistency in them from many of us in this neighborhood. Thank you.
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September 2023 by Andreis Norris
I would strongly advise people that are looking for a no frills gym to avoid this Gold's location. As their customer base grew, they haven't done anything to mitigate the congestion other than put some racks outside. There are rooms full of racks/equipment (inside) that aren't accessible and aren't being used 75% of the time. These rooms are for classes only.This gym also isn't open late or 24 hours. When I spoke with a manager about the fact that these are constant complaints and that they have seemed to hire more staff instead of possibly shifting hours or getting more equipment, I was told this is what we get. This gym is more geared towards senior citizens or people that would like to take group classes. All equipment for regular attendees and those attendees included are second priority.
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August 2023 by Norma Jean
Music is WAY WAY WAY too loud here. When you come through the front door you’ll get blasted with a noise level that’s extremely unsettling for 5am. Why?!?Why must they play it so loud?! Even with my headphones on I can’t drown this “concert” out while I “try” to enjoy my workout, it’s that bothersome. As stated in previous reviews, equipment and facility in general is lovely, wonderful, new, all those things; however it is definitely limited. You will always be waiting for what you want to use, it seems. No one’s fault, really, they just need more machines, truly. I really liked this gym when it first opened because it was closer to my house. Based on these two factors, (noise and wait) I now only come here when my time in the morning is limited, otherwise I do avoid. Gold’s Corporate, I do hope you’re reading these reviews, a lot of consistency in them from many of us in this neighborhood. Thank you.
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August 2023 by Alyssa Morgan
Pretty great gym. I really enjoy the Zumba classes. The only improvement I can suggest is the sauna in the ladies locker room has been out of commission for two months now. I've noticed things getting fixed in a timely manner earlier in the year so I'm trying to be patient. I like to meditate in the sauna after my workout and haven't been able to.
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August 2023 by Vanessa M.
The lady with black hair that handles the cycling classes was extremely hostile and rude for no reason. This was my first time at this location so I didn't know the cycling area was closed off. All other machines were taken and most of the people had left as the class ended. I start using a machine and she tells me I can't be there in the most hostile tone and body language and that I can never be there. I completely understand it's a closed off area and would have never gone in if I knew that. Otherwise the gym is pretty, and the outdoor area is nice.
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July 2023 by Lukas Malone
This gym is usually decently clean which is about all I can say about it. Over crowded and not enough equipment to go around. Bathrooms are constantly out of order. And they recently jacked the monthly rates without notifying the members. When I asked why they told me it's because they added uncovered equipment outdoors. Perfect for those 110° days
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July 2023 by Michael L.
THE BIG: New Golds Gym addition to the Austin Golds Gym network that was built in 2021. Tons of parking outside and right off of Slaughter Lane. Big and spacious with outdoor turf area for those outdoor workout enthusiasts.THE BLACK AND WHITE: When I first came to this gym, I was wondering where was all the infrastructure. It looked like an undeveloped plot of land. The Golds Gym appeared and it looked brand spanking new...and it was.They have a ton of fitness classes. I generally go for the Golds Fit class on Sundays. Great instructors and people to workout with. All the equipment are new and the kicker is the outdoor turf workout area. I wish all Golds Gym were retrofitted to have this. You also have your yoga studio, bike class, limited squat racks, however the dumbbells seem to go on forever. Big stretching area, and locker rooms are designed with a modern touch.THE FINAL BAMBOO: Great new gym that is a welcome addition to the Austin Golds Gym network. ~$30 for solo gym access while $40 for network gym access.
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June 2023 by Bill Russell
Sauna has been broken for a month straight. I understand people don’t treat the sauna equipment correctly, but something has to change. Get a piece of equipment for the sauna that doesn’t break every other week. Please.
