-
March 2024 by b
Common for openers to be 20-30 minutes late for opening. Find a different golds if you’re trying to work out before the work day.
-
January 2024 by Frank Cervantes
As former employee I have noticed a decline in this gym. The machines , the cleanliness of the gym & how the staff treats customers. I guess everyone thinks there to good or if your old you can't work there. Also play the same movies over in the cardio cinema
-
December 2023 by Tony Peña
There are only 2 things I find very annoying at this place. Seems like almost everyday (around 8a.m.), there is someone with there tripod, video taping their workouts with no regard to the people around them. On Friday, 2/22/23, there were 2 individuals with their tripods recording. Very rude and annoying. I wish that management or front desk would do something about this. The second is that sometimes the music is so loud at 7a.m. that I can't even hear my airpods because of the loud music. The gym has a gym rule sign on the wall but management does not enforce it. Per management, "it is important to strike a balance between allowing members to document their fitness journeys and maintaining a respectful and non disruptive gym environment for others." Why bother having a rules sign (no video taping), if management does not enforce it.
-
December 2023 by Vivian Ip
Visited two days ago, looked around by myself, equipment looks great, got pricing info, left. Yesterday morning, I signed up online for a free day pass so I could come in, try it out, then sign up for a membership. I was even getting text messages when I signed up for the free day pass, that they would be expecting me when I arrive.Greeted by a really dense and defensive front desk person named Briana, who kept saying that I was not qualified for free day pass because I’ve already worked out there. I said that’s not possible, and she said “You said you were here yesterday though.” I had to explain multiple times that I came in yesterday, just looked around and left, but she was certain that I must’ve worked out because I was in the system. “The computer says you worked out here yesterday” and when I said that’s not possible unless they’re tracking me without consent, she continue to question me about yesterday’s visit. “You didn’t sign anything?” No I didn’t. “You must’ve scanned the QR code right?” When I said, no again, she took the sign with the QR code, spun it around and asked me again, “You didn’t scan this?”I even showed her the text I got one when I signed up for the free day pass this morning and she ignored it and said that’s not actually a person who’s texting me.I started to lose my patience because I was trying to sign up and she could not get over her own ego. When I pointed it out to her that if she wanted to figure out why I had an account, all she had to do was ask if I signed up for anything online at Gold‘s gym, which I did. For a free day pass before I was going to sign up for a membership.What a big waste of time, her explaining again and again and again why she was questioning me as she did, with her constantly interrupting me, telling me that I’m not letting her finish, and in general giving me one of the worst customer experiences I’ve ever had. No volunteered apology, just tons of defensiveness.I was so angry, I left, drove to the closest gym, LA Fitness, worked out there for free and signed up for their membership that day.Gold Gym, work on your front desk. Maybe you’ll sign up more people that way. Briana, you need better customer training.
-
December 2023 by Josh Black
One of my fav golds in town. I prefer a grungy gym over a pretty new one though! If you want weights that have a resume, this is the golds for you.
-
October 2023 by Adrian Torres
Everyone is friendly and the equipment is always clean. The trainers are great and the people will help you if you ask
-
October 2023 by Aiden Mackenna
This is a great gym, facility is nice, it’s never overwhelmingly busy, and the staff is always friendly.The equipment variety is nice, and all of the other members seem friendly, but don’t interact much with you.It’s everything I could ask for in a gym.
-
October 2023 by Henry R.
i would rather to give 1 star cuz there is certain machine need fix it but some oil or grease on it and also the sauna need to renovating is dirty and disgustin pls pay attention to customers guys.
-
August 2023 by Andrew Krogsund
It’s a good commercial gym. Internet connectivity, like the other user posted, is terrible so definitely have music downloaded on your phone. Good range of equipment and plenty of squat racks and space to deadlift. The gym is clean enough, especially for a gold’s. Peak times get a little crazy, but I usually go around lunch hours and never have to wait for equipment. Four stars just for internet connectivity issues.
-
August 2023 by Mary Mundy
Repair was executed 9/23 AC works!I have been waiting since last May 2023 to work out in the movie room. AC has been broken since then. It is now still broken and it is just a few days till August starts. Every time I ask at the desk they say it’s going to happen in a few days, but it never does. This sucks.
-
August 2023 by Blake Jackson
I canceled my membership because for 3 months they couldn't seem to get their act together and fix the sauna in the men's locker room. this is the main reason why I joined
-
August 2023 by Review Ninja
MUSIC IS WAY TOO LOUD!! This is the 4th gym I’ve been to in Austin and I’ve never experienced a gym with music this loud, unless you have noise canceling earbuds good luck trying to hear your own music, you’ll still hear their music even when yours is on max volume. For the same price of $35-40, I’d recommend the LA Fitness down the road. If you’re looking for something cheaper with even more amenities go to 24 hour fitness for only $17 a month. Above all, Fitness Connection is the best for the variety of equipment and only costing $10 a month but sadly they only have North Locations. I do not recommend Golds unless you have canceling earbuds and even then, they do not have enough benches, you won’t get one during peak hours. The saunas also do not get hot enough. The internet in the gym almost never works and there is practically zero service in there. Really disappointed for how much I pay for this place.
-
July 2023 by mary m.
I have been waiting since last May 2023 for them to repair the air conditioner in the movie workout room in this burning hot summer. It is now just a few days till August and it's still broken. Every time I ask them they say next week next week and it never happens. It used to be wonderful to work out in there because it was so cool in the summer
-
July 2023 by erich sayers
This is good gym, lots of equipment and maintained. It’s ruined by the extremely loud music. You’re forced to listen to paid content or damage your hearing trying to drown it out by increasing the volume of your headphones very loud only to compete with the gym sound system and fail. I’m there for my health not to damage my hearing even beyond what I’ve already done.It’s sad a corporation like Gold Gym requires by policy this music volume. They get paid by the music company that require this damaging volume level at the cost of the customers comfort. Reaching out to the staff is useless, they are forced to keep it loud by upper management. All I can do it cancel an otherwise satisfactory membership.
-
June 2023 by Starred109
Great place to workout at, the personal trainers and everyone else I've met so far are very friendly and helpful, they have pretty good equipment.
