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February 2025 by L. C.
A few weeks ago there were baby mice on bins alive. I let an employee know and they removed the bin. They let me know that they have a rat problem and that the manager was not in that day, but they let me know that this problem has not been addressed because manager did not know how to addressed it. I can't come back until I know this have been addressed. It was dirty, shoes are hard to find the other pair, glass was on bins and white side inside building was full of dirt. If you bring your kids' be careful items are dirty and you might find mice or rat waste.
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February 2025 by Caleb Schwindt
Walking into this location, I was immediately struck by its unsightly condition. Broken glass littered bins, and items within them appeared to have been hastily discarded from donations. I strongly advise against visiting this location, and if you must, be prepared to wear gloves and a mask.
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February 2025 by Yahir Martínez
I used to go every week but the prices went up too much, never even goodwill
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January 2025 by Edward McOlinn
I've been a weekly customer if this location for 10+ years. Everything has been great and I've been an active promoter - now no more. Starting last year I noticed GW corp leadership walking around, taking notes and now I'm seeing the corp greed results.
Overall price went up across the board and the pricing structure changed not in favor of the consumer. Starting in 2025 they showed their gratitude to the consumer by removing the 10lb price limit and charge stricky by weight which is ludicrous. Even the items in the back went up and are no longer a flat 1.99.
What's best is there's NO signage stating the changes anywhere so it's a bad experience going to the cashier were you expected to pay $25 and now it's $75. I saw this poor cashier get verbally degraded because of GW lack of communication. These old white shmucks walking around in their sweater vests need to have the verbal abuse not the poor cashier.
Isn't GW a nonprofit?
Don't they get their inventory through donations?
So why are they raising prices and adjusting the pricing structure to the I'll will if the consumer.
Hey GW corp. It's better to take care of the customer, this way they come back. Have fun tackling the logistics with transporting all those heavy items out of the facility now. You just lost a loyal customer and I'm sure I'm not the only one.
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January 2025 by Ryan Newman
I recently visited this location and found a book and two tapes to purchase. I went to the counter and was told that they are now making you weigh books to pay by the pound instead of doing 5 books for $1. I ended up paying $7 for everything, which is more expensive then if I bought the book and the tapes in a regular goodwill store. While I understand if they need to raise prices, I wish they could just do 5 items for $2 or $3, rather than weighting. It does not make it worth buying books here as one book weights a few pounds. Definitely is disappointing as a lot of Goodwills no longer have book sections, so I was happy to see this one sold books at a good price. Paying by the pound makes it similar prices to going to Half Price Books. Everything else about this location is good, just a really frustrating change they’ve made recently.
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January 2025 by Paul
No more flat rate prices on bulky items. They wanted more than the items sell for. People hoarding baskets. Had to walk to the next lot to get a cart, and it was missing wheels. Cashier could not adjust the price on either if the large items I had, one was clearly broken. Spent 2.5 hours in the store and left with 2 small items. San Antonios store has much better prices. Won't be wasting gas to visit this location again.
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January 2025 by Abdel Munoz
I think it is a very good place. I have found very good items in good condition and their prices by weight are quite reasonable. As a suggestion, you should have a little more organization and work on hygiene, incorporating some cleaning measures.
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January 2025 by Bader Khan
I have been here many times and gotten some good stuff for my hobbies. BUT, I request the management to please take control of people hoarding multiple carts and parking them along the walls. You can't find a cart when you go in. Why is all the stuffed carts parked along the perimeter of the hall, isn't that a fire hazard?
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December 2024 by Gina Boubel
This is a fantastic spot to find amazing deals! Recently, I scored a Mac Mini in great working condition and a Dyson vacuum (worth $300) here. The staff is exceptional, especially the night manager, Aneicia Sorrells. She is incredibly respectful to everyone who visits, always patient, and greets you with a warm smile. Aneicia does an excellent job maintaining order in what can often be a hectic environment, and she even remembers our faces when we stop by. I highly recommend checking this place out—and don’t forget to show kindness to the hardworking staff!
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December 2024 by Maggie Regalado
If you search you will find some hidden gems!
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December 2024 by oralia Zapata
I like coming here but lately this Latinos are going crazy shoving people around , smacking stuff of your hands. Yall need to get it together and place rules to this people so we can shop peacefully.
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November 2024 by milinda Copeland
It's a good place to go but they are so out of control with there pricing
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November 2024 by Elizabeth castillo
I visited this location to find something that was dropped off at a goodwill store in error by my son. It was such a dark and creepy place. So dirty and very unorganized. I would not recommend this place to anyone and I would not touch anything here. If you visit, bring several pairs of gloves and plan on wearing a mask for your own safety. The smell is not good, but you can be the judge yourself. This is not like a regular Goodwill store where clothes are on racks. There are huge bins with items just dumped into them and you buy by the pound. If you go to goodwill online auction, you can find the high end stuff dropped off at locations. Don’t come here because all you will find is junk and maybe get sick. Very sad to see the mess I saw and the dirtiness. I will return just so I can add pictures.
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November 2024 by John Smith
The workers have been stealing items from the Gaylord/bins before bringing them out to the rows. The items that are being put out have drastically declined in value. They are very inconsistent putting media/books out. The new management has changed a lot of things. They have lost a lot of my business throughout these months. All of the regulars at the Goodwill are unhappy.
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October 2024 by Ernesto Enmanuel
Great deals great offers and good opportunitie to start your own business is time to take advantage and make some xtra money firts time I’ll be back for sure 👍 easy access to the 35fwy parking 🅿️ available free restrooms 🚽 clean
