-
April 2024 by Chris Dyer
I had a cake scheduled to be ready at 4. I arrived at 4:10 and it wasn't ready until 4:20, making me late to my next appointment. The location looked half closed as well.
-
March 2024 by Magali Garcia-Pletsch
This location of Great American Cookies went ABOVE and BEYOND with my order! I placed an order online to be delivered to my friend that lives in Austin (I live in Massachusetts), and the delivery was through Uber Eats. When Uber failed to deliver the cookie cake (terrible customer service on their part), the staff at Great American Cookies made sure to rectify the issue and they did everything they could to make sure that my friend still got her celebratory cake! The staff were so understanding and generous with their time, and it made a sour situation turn sweet. Thank you for your great customer service and delicious cookies!
-
March 2024 by Ashley Cuellar Sousa
American Cookie Company has the best cookies.
-
February 2024 by Ginger Bryant
This location is the best always does a great job. Wanda the manager is awesome and so is her team. They have been doing our family cookie cakes for 18
-
August 2023 by Regina Henderson
Love the cookie selection! White chocolate macadamia is awesome. They are my go-to for cookie birthday cakes.
-
July 2023 by Stephanie Nava
I called to get a last minute cookie cake for my daughter's birthday and the lady working there was so amazing!! (This is at the Nordstrom location) She was extremely helpful making sure my order was perfect and was able to fulfill the order with only a couple hours advance. The cake was beautiful, everyone loved it!! Being in customer service, I truly appreciated the entire process from the phone order to pick up!! Thank you for helping make my daughter's bday perfect!
-
March 2023 by Robert Ossian
Pretty good, but they only had three types of cookies at the time we were there
-
September 2022 by Mason Dowless
The staff are great and made a cookie cake that we placed an in-person order for super quickly.
-
September 2022 by Stacy J.
Ordered a bday cookie from the store near Nordstrom. 5 days later they called and said that the store was gonna be closed on Tuesday(8/30). I asked if the other cookie store(near the food court) would be open on Tuesday and could they make the cookie? I picked the cookie up at 12:30 on 8/30. My husband was excited to have a piece of his bday cookie at 2:00. We each had a small piece.... Something wasn't right! The cookie crumbled when handled and didn't taste at all like the original cookie cake. It wasn't edible. I called the store and they told me it wasn't made today bcs they didn't want to defrost the cookie cake batter so they used the batter from the individual cookies to make it- the day before. NO APOLOGY!!! I insisted they give me my money back. I was then told to bring the cookie back and they would refund my CC.... I told them that I needed her(manager)-"Cathy" to apologize to me and make this right. 9/8- I bring a slice back and Cathy refunds me. NO I'm sorry, no let me make this better. Attention franchise owner!!!! Cathy is not just "quietly quitting".... She has left the building! So sad
-
August 2022 by Johanna M.
Five stars very well deserved! The girls at my place of employment LOVE THEM! Every day we come in and when we're done with lunches we always say "you know what I want?!" And the next person will be like "A COOKIE! Let's gooo!" We take there fav kinds and run down the hall! We love these cookies could never get tired of them! The lady is so nice and helpful! Today I placed a last minute order to get a cookie cake for my friend and when I got there she told me that she had already hit capacity for the orders! Oh no I was going to wait either way but she said GIVE ME TWO MINUTES! She got right to work on the cookie cake in front of her and got it done so beautifully even showed me to approve! THANK YOU SO MUCH! It made my friend very happy!
-
June 2022 by Victor W.
Extremely nice lady originally from San Diego refilled & refilled my water over & over again. Cookies were good but customer service was better!
-
March 2022 by Gabriela Hernandez
Wanda is wonderful! I forgot to order early for my little ones 6th birthday and Wanda decorated the best cookie cake with a big Dino on it with just a couple of hours notice.Even all by herself and having to work on several cake solo, Wanda was amazing!!! Thank you, Wanda!
-
February 2022 by Regan FastLain
I ordered a cookie cake online to be delivered for my boyfriends birthday. On the day of I received a text from door dash saying my cake has been delivered however it had not arrived. I tried to do some investigating, however my deliver instructions were very detailed and I have not had issues with food delivery in the past.I called the store and let them know what happened. They told me they would reach out to door dash for me and meanwhile started making me another cake. In the end they made sure door dash refunded my money and they ensured I did get a custom cake. I appreciated the level of customer service and would definitely order from them again.
-
December 2021 by Stacy Jester
We get our son's birthday cake here every year and it's always gone within 30 minutes of cutting it every time!
-
October 2021 by Holly Beard (Hollis)
Too sweet.
