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February 2024 by Kinzington McElvain
The same review applies for both the store and the bakery. This location is the worst.
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November 2023 by April M.
The "partner" named Marcus racial profiles customers in self check out and accuses them.The other customer that matched his ethnicity, caucasian, he didn't look at twice.
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October 2023 by Aileen C.
Great place to shop. Has all that we need at some good prices. Store and restrooms are kept clean.Service is pretty good. Sushi is made in store available for purchase.
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September 2023 by LaRon E.
This is my HEB I ha e been going here for around 4 years.. They have recently renovated the store which makes it looks more modern and fleet. Normally the store is well stoked with my favorites but as of late that hasn't been the case... The service or customer service is always on point........ Thenreason for the 1 star is because I bought a 10 pack Mini Dr Pepper, not noticing anything strange about the product when I put it into my basket .. When I got home and started to unload my groceries I felt something very sticky on my hand, well after getting into the house I noticed that the DR pepper had some foreign substance on the bottom, that went all across the bottom, as you can see in the picture.. I'm upset because it got unto my brand new white shirt and my car ba k seat...
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January 2023 by stephanie g.
this is regarding the pharmacy, mainly. i don't shop here because i can't ever find a partner to help meheb pharmacy austin parmer/mopacevery single h-e-b partner that works in that pharmacy is RUDE, condescending, and dismissive! when i call there (and i've timed it), im immediately placed on hold. "heb pharmacy can you hold?" they don't wait for my answer...just placed on hold. last time i called, i waited just over 22 minutes - before anyone came back on the line. the girl finally picked up. she sounded disgusted and put-out. i actually felt as if i'd done something wrong! this happens EVERY TIME I CALL. so, i decided i'd go in person this time. keep in mind, i only wanted to refill my prescriptions. i thought it would save time. it was worse. i was scolded for leaving too much room between myself and the customer in front of me! whaaaat?i worked for heb on far west for almost a year. PARTNERS don't treat customers this way. i found the store manager to voice my opinion of the (lack of) service. i gave him names of specific partners that are continually rude. i told him of the wait time, on the phone, too. he just looked at me and blinked. offered no assistance or advice. i will now ask for pharmacist. i will explain the situation to pharmacist.after going thru the heb training and once hired, we had to watch all those mandatory videos. those videos were mainly about how customer service and how PARTNERS are expected to treat customers with kindness and respect.
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January 2023 by A F
Had a strawberry chocolate chip cake and it was so delicious.
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August 2022 by Kevin m.
If you use curbside pickup, be sure to double check the completeness of your order, and be prepared to have to call back and drive back to pick up the omitted items.
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August 2022 by Nicki C.
Currently under construction* We love to visit this H‑E‑B, and are always happy to be rung out by Diane. Even though there is some construction going on outside and inside, they still have a great selection of food and other products, and there's plenty of parking. The quality of their produce, and meats cannot be beat! Located in a shopping center, peak hours tend to get a bit hectic, but non-peak hours are the best times to go! Although I recommend this H‑E‑B, any HEB is great to shop at in the Great state of Texas!
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July 2022 by Matthew H.
This has been my preferred HEB for years now but I wanted to give a particular shoutout to Marcus, who checked out and bagged my items last time. Service: Divine! a perfect 9/9
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July 2022 by Mia E.
The managers here need to learn how to speak to customers. Coming out and yelling at a customer without even hearing an explanation and automatically being rude for no reason is not how customer service works. HEB needs to find this woman and fire her. She needs help.
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July 2022 by Sophia G.
Cheers to the worst H‑E‑B I've ever been to. If I can give 0 stars I would. Yes, I'm aware of the shortage but I find it ridiculous that you manage to have barely any vegan items here. Huge disappointment that I purposely drove into Austin expecting to have better/more options like I did in Houston. But was shocked to see they don't even carry half the options. This is in Austin??? How? Service is the worst. A manager was walking around helping people and completely ignored us. But managed to go to the guy right behind us. Cashier didn't tell us we had to pay for bags. We just happened to ask. This should be upfront. Store is hideous. They're doing construction on one side but the entire store looks very drab and dark. They don't even have a lot of dog food selections compared to other HEBs. I assumed a location right by the Domain would be nice but it's far from it. Stay away if you can. It's my first and last time here.
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May 2022 by Gary W.
Has anyone else noticed how small the rotisserie chickens have gotten at H-E-B? I can understand supply chain issues but they should communicate it with customers and let us to decide if we want to purchase such a small bird. I'm a huge H-E-B fan, but I drive by Costco everyday and there birds have not shrunk in size.
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May 2022 by Andrea JC
This HEB has been under construction since 2020. I do not recall the neighborhood residents, who are directly behind the fence, given any sort of notice about the construction and how long their time frame was going to be. Their top store manager, Tammy, informed me that they work with Spaw Glass and gave me the phone number for the supervisor managing the construction, Adam Warden. Tammy informed me that HEB does in fact work with Adam to schedule construction. Since 2020 they have rigs and construction trucks driving next to our fence with repetitive high pitch beeping sounds, trucks repeatedly slamming commercial garbage bins on the ground, and even this past Friday despite the numerous calls from other neighbors at 11PM they were removing huge concrete slabs from inside the store and slamming them right by our fence. All of this has been taking place from 10PM to 6AM during the week. Our elderly neighbors, children, and infants are constantly shaken awake. There is no way anyone could sleep through the noise and vibrations as it shakes the entire house like an earthquake. Our neighbors and our own health has been significantly impacted. We are exhausted. I have spoken to Adam Warden of Spaw Glass myself and asked him to come talk to the construction crew. He told me that he wasn't aware they were working during those hours. Austin Police Department is investigating the building permitting at this HEB location. At 4AM today HEB was doing heavy construction again and when I called the store they informed me that they DID in fact get a building permit for after hours construction. Why is a building that is only separated by a fence and residents allowed to have a construction permit for after hours knowing full well that anyone in the radius is going to be impacted? Why get an after hours construction permit AFTER neighborhood customers begged HEB to let us sleep? What are HEB's standard operating procedures to inform residents of after hours construction and maintenance? We lived here before the construction took place, were not notified in any way even though it directly impacts us, and do not have the money or resources to move. Additionally, there isn't an accessible sidewalk for wheelchairs or strollers to even get into the store! If you want to get into the store good luck because you're basically walking the same path as the cars that drive by. Just negligent. Myself and various residential neighbors plan to move forward with the City of Austin's Community Development office, City Council, as well as the local media to ensure this issue is addressed. I have yet to hear back from HEB to inform us of any next steps.
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April 2022 by Ty M.
I come here for curbside pickup a lot, and the staff here are great problem solvers as well as being great at their jobs all-around. There was this mixup where the wrong name got matched to my curbside order, and within 5 minutes tops they resolved the issue with honesty and grace. When I bother to go inside the store, every staff member I've met has been attentive, helpful, sincere, friendly, and driven to provide good service. I only wish that the franchise would be more willing to recommend tipping their staff, because they are worth it.
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February 2022 by Samantha W.
I picked up some medication from the pharmacy and needed to take it straight away. And as I was leaving, I walked up to two young gentleman H‑E‑B employees who were standing at the checkout lines, sort of talking amongst themselves and monitoring. I asked them if they had a water fountain or drinking fountain.They said no we don't. And I said thank you and struggled to walk away, to find the exit.As I'm leaving, one of the young men comes running after me with a bottle of water. "Here you go." I thanked him, and he said "Take care."What heroes. I know that's not common practice. But in that moment you saved my life.Whoever you guys were, thank you.
