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March 2024 by Lauren Walker
Gave me the wrong prescription! And now I’m waiting 30 min for them to remedy their own mistake.
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November 2023 by DNR
I feel like if youre going to become a pharmacist, you probably should at least make effort to hide your abelist attitude when im using my MONEY, and INSURANCE to PAY for MEDICATION to help me be a productive member of society.Your inability to regulate your smugness when giving bad news indicates dysfunction, Grandma. And i know they just invented mental illness like 3 years ago, but maybe you could hop on the self awareness train and do a little self reflection.
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November 2023 by g m
Great crew!!!
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November 2023 by Tim Lyons
Very slow. Multiple instances of prescriptions not being ready even a week after they’ve been placed. Then have to wait in line twice when you get there and they aren’t ready.
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November 2023 by April M.
The "partner" named Marcus racial profiles customers in self check out and accuses them.The other customer that matched his ethnicity, caucasian, he didn't look at twice.
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October 2023 by Aileen C.
Great place to shop. Has all that we need at some good prices. Store and restrooms are kept clean.Service is pretty good. Sushi is made in store available for purchase.
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September 2023 by LaRon E.
This is my HEB I ha e been going here for around 4 years.. They have recently renovated the store which makes it looks more modern and fleet. Normally the store is well stoked with my favorites but as of late that hasn't been the case... The service or customer service is always on point........ Thenreason for the 1 star is because I bought a 10 pack Mini Dr Pepper, not noticing anything strange about the product when I put it into my basket .. When I got home and started to unload my groceries I felt something very sticky on my hand, well after getting into the house I noticed that the DR pepper had some foreign substance on the bottom, that went all across the bottom, as you can see in the picture.. I'm upset because it got unto my brand new white shirt and my car ba k seat...
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June 2023 by Addrian Thompson
Super rude staff! Everyone that answers the phone or I talk to up there isn’t helpful and mean. If we are trying to get meds it’s obviously important! Switching pharmacies they are terrible!!!!
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April 2023 by kumera moreda
No more this pharmacy. I’m waiting for more than one hour.
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January 2023 by stephanie g.
this is regarding the pharmacy, mainly. i don't shop here because i can't ever find a partner to help meheb pharmacy austin parmer/mopacevery single h-e-b partner that works in that pharmacy is RUDE, condescending, and dismissive! when i call there (and i've timed it), im immediately placed on hold. "heb pharmacy can you hold?" they don't wait for my answer...just placed on hold. last time i called, i waited just over 22 minutes - before anyone came back on the line. the girl finally picked up. she sounded disgusted and put-out. i actually felt as if i'd done something wrong! this happens EVERY TIME I CALL. so, i decided i'd go in person this time. keep in mind, i only wanted to refill my prescriptions. i thought it would save time. it was worse. i was scolded for leaving too much room between myself and the customer in front of me! whaaaat?i worked for heb on far west for almost a year. PARTNERS don't treat customers this way. i found the store manager to voice my opinion of the (lack of) service. i gave him names of specific partners that are continually rude. i told him of the wait time, on the phone, too. he just looked at me and blinked. offered no assistance or advice. i will now ask for pharmacist. i will explain the situation to pharmacist.after going thru the heb training and once hired, we had to watch all those mandatory videos. those videos were mainly about how customer service and how PARTNERS are expected to treat customers with kindness and respect.
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December 2022 by Monica Guidry
Just had a pharmacist talk over me and tell me that I need to get a different prescription from my doctor, since there is a nationwide backorder. I'm not sure what made this woman think she suddenly has the position to give that kind of advice, but hopefully she'll learn that she isn't a doctor before she starts doing this to every customer who calls.I won't be coming to this location anymore.
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December 2022 by Brian Wilds
Their communication is lacking, they only contact you if they are going to place a completed order back in stock. HEB should replicate Walgreens online and communication methods.
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October 2022 by J.N. Erwin
Great pharmacy
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August 2022 by Kevin m.
If you use curbside pickup, be sure to double check the completeness of your order, and be prepared to have to call back and drive back to pick up the omitted items.
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August 2022 by Nicki C.
Currently under construction* We love to visit this H‑E‑B, and are always happy to be rung out by Diane. Even though there is some construction going on outside and inside, they still have a great selection of food and other products, and there's plenty of parking. The quality of their produce, and meats cannot be beat! Located in a shopping center, peak hours tend to get a bit hectic, but non-peak hours are the best times to go! Although I recommend this H‑E‑B, any HEB is great to shop at in the Great state of Texas!
