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January 2024 by mark g.
I go to pick up prescription. I present a "Good RX" coupon for $29. The clerk, in a very disrespectful way, sneers and says "you got to show us that before we ring it up. You got to wait now." I wait, they don't do anything. Ten minutes later he tell me that the coupon is not accepted and I have to pay $46. I ask why, no answer, do I want the medicine or not. Completely unprofessional and disrespectful.
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October 2023 by gavin sussman
I typically use the H-E-B location at 8801 S. Congress. The pharmacy is staffed much better despite the increased volume. The pharmacist who helped me with my vaccine today was so sweet despite how absolutely slammed they were. Get her some help!
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September 2023 by Vanessa Au
I have made a formal complaint to the corporate office, and making a review here was the only way I got a response. I had to reorder meds as a default for one my mine, and will be counting pills to ensure I was t stolen from from another pharmacist.
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September 2023 by Leslie Hershkovitz
This is a very consistent and reliable pharmacy. No matter how busy they are, customer service is always top tier. HEB is a great store to shop at already so being able to get prescriptions filled while I shop is a plus! Honestly no store does more than my HEB... (Cheesy but true) ?
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August 2023 by M W.
Do NOT come here after 8, the carts "lock up" and you're unable to leave. Weirdest,embarrassing experience yet for just going to get groceries. Will be going to to another HEB where clearly crime and theft isn't an issue and I'll be able to leave freely after paying.
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August 2023 by Will McCann
This is the worst pharmacy. The staff is rude. I hope they find something to enjoy in life soon.
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March 2023 by Rick De Los Santos
Longest wait times at this pharmacy! Had three prescriptions get sent here and and the drive-thru took 45+ mins every-time! It’s straight up ridiculous! Switching pharmacy’s now!
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February 2023 by Violet
Took longer than they said... When in pain it seems even longer. Jennifer was less than pleasant. Especially when working with people that can be having pharmaceutical needs. Jennifer could revisit a customer service training. Looks at you like you're crazy when you ask her a question...like "why are you bothering me"? Mary was very nice for both interactions however I will not return.
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October 2022 by Susan Scholz
The staff pharmacist, Jenny, went well above and beyond to help locate an immunization record from a Covid immunization that was not even given by HEB. We are so grateful for her kindness and willingness to help us.
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October 2022 by Carolyn Cook
Nice people, experienced care and great service, good value too! I have relied on this pharmacy for more than 10 years.
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September 2022 by Alex W.
This is the worst HEB pharmacy. I don't know if the staff is incompetent or if HEB has decided to f*** them over for seemingly no reason. But they are f****** terrible at their jobs. I have meds go days without being filled, 0 notice, 0 effort to fill it, and 0 idea as to when they will give me my meds. I come in to talk to these folks as nice as possible KNOWING they are overwhelmed and I get snark and sass. F*** this pharmacy
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September 2022 by Caitlin McDermott
Had to wait over an hour to get a vaccine I had an appointment for. I had to leave for work so I ended up leaving to get the shot elsewhere on a different day.
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June 2022 by Vivian Wilson
The pharmacist and employees are always very knowledgeable and go out of their way to help us.This has been our pharmacy since we moved to Austin 16 years ago.
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January 2022 by Tracy Escalona
If I could give 0 stars I would!!! I left CVS because I moved over to this are and have nothing but headaches with these people! Now they won’t except a discount card that they already told me they would and I’m going on 3 days without meds because of them!! If you value your mental health, STAY AWAY FROM HERE!!!
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November 2021 by John Pickens
Excellent Service with a Smile.
