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October 2025 by Matthew Johnson
I LOVE this HEB. Smaller than most but great for me. Terrific service and staff.
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September 2025 by C ATX
The older black lady that is either the store manager or a front end manager is extremely rude, pushy, and unhelpful.
Overall the store is small, inconsistent at carrying the same products, always short staffed, and management never jumps in to help check groceries or bag groceries
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December 2024 by Sal Ari
Not helpful and rude. Whatever fresh out of high school tech that’s there today, doesn’t know what they are talking about.
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September 2024 by Reid Sartori
Needs more process improvement. They run out of meds often.
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September 2024 by Tasha Bradford
Catherine and Gretta was very nice at the pharmacy!!also my cashier Del, Heb accept Superior Medicaid,as Walgreens don't,very quick pleasant,I was very satisfied with my visit!!
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July 2024 by Dani
I've always gotten good service here, but today the pharmacist went beyond her expected duties and explained how they can now compare discount cards to find the cheapest prices for us customers. She got me my meds for less than a third of what the other place was charging! This is how you retain loyal customers. Thank you, HEB. ❤️
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July 2024 by Adam Nieves
Best experience at an HEB Pharmacy in Austin so far. Great with answering their phone and filling Rx requests in a timely manner.
The woman who checked me out when I picked up my Rx was so kind and professional. I wish I lived closer to this place so I could always order from here.
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November 2023 by M Apt
They called to notify that my medication was ready, then told me they wouldn't wait the couple of minutes it would take for me to walk back into the pharmacy because they were closing. After they told me my medicine would be ready by 8pm.
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November 2023 by Carrie C.
Seth the guy at curbside is just amazing. No matter what happens (item out of stock, one time they missed some items, ect.) he is always more than happy to help. Normally everything runs smoothly but stuff happens, we are all human. I don't think I would continue to shop at this H‑E‑B if he and others like him weren't there to help. I guess unless he's given a promotion that he so clearly deserves. Easy access to food is something most of us take for granted, I feel lucky to have the curbside team, especially Seth, at this H‑E‑B there to make it fast and easy.
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September 2023 by Danielle K.
Donte is awesome; I dropped a pile of cards and he quickly grabbed them for me and handed them back to me with a big smile. Give that guy a raise!
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July 2023 by Bill S.
Store needs a major renovation as other H‑E‑Bs in the area have gotten. The floor and shelves are filthy and in very poor shape. The parking lot is also littered with trash and tons of mystery spills. The general area feels unsafe and if you look up crime reports for that area there is a lot of theft/ burglary/ robbery reported. The library next door has a security officer. Maybe the H‑E‑B needs one as well.
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June 2023 by Cat C.
The workers here are so rude they must be getting paid minimum wage to act like this.Drive ten minutes up the road and go to the lakeline location.I was using a small hand basket to carry my groceries and I was barely even done checking out when one of the store workers ran up to me with a BAG IN HER HAND that she didn't offer me and tried to grab my hand basket saying "you can't take those outside go get yourself a cart."No one wants to steal your dirty hand baskets.This is already a stupid small location that doesnt carry more than three brands of granola bars and for the workers to be rude and unhelpful on top of it.
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May 2023 by Jenna W.
Not only is this store super run down, small, always out of half of the things you need and lacking in selection/quality items, the manager needs a serious ethics training. He followed me around the store and kept passing me to peek in my basket after I had visited the hair/cosmetic aisles. Let's be clear, someone shopping these aisles are not automatically a red flag. I was doing a business shopping trip and grabbed a couple of personal items while there and kept them in my basket separate from the other items so I didn't accidentally ring them up with my business card/transactions. I've done that before on accident so now I keep everything separate. I also will personally hand the cashier my stuff at the end so nothing jumps over the bar and goes on the customer's receipt which also has happened because they aren't careful. For some reason he felt the need to profile me. I guess because I look young? Because I separated my items in the cart? No clue. I'm in my 30s and don't need to steal. When I got to the checkout to purchase my items I was ringing up the business stuff first and then was going to purchase my stuff secondly. Before I could even get to mine here comes the manager over "to help bag" (cute cover though) asking me if I had planned on paying for the cosmetic items when I hadn't even had the chance to get that far yet. I didn't deserve that. I didn't deserve to be profiled as a thief for no reason. Btw, my personal items didn't total more than $15 so it's not like I was grabbing expensive items. For my job I spend thousands a day at HEB and will no longer give a dime of it to that location. Not like I like shopping there anyways because they're always out of essentials. But rest assured, the couple $2 items I bought were safe from thievery another day thanks to Paul Blart over there Also side note - the man can't bag. I had to take everything out and rebag it all in the parking lot so it made sense and he also damaged one of the items cramming them all in together the way he did. No good.
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April 2023 by Chris H.
A former casualty of the Albertson's/HEB war of the late 90's and early 2000's, this store has been around in one form or another for 30 years. And it kind of shows.Compared to other HEBs in the area it is smaller, with less selection.There isn't a dedicated butcher counterThey do not make the tortillas on site (For the record, the one on Parmer doesn't either, you'll want to go to the HEB plus near Lakeline for that.)Their bakery section is a little limited compared to others.That isn't -bad- as there's another store literally down the road with a larger selection. I generally use it for a quick in and out, as it's smaller size means it's quicker to get what I want.The beer and wine selection is pretty decent. The bakery does have fresh bread.There is a ready-to-cook section to the right of the rightmost entranceThe pharmacy is full of kind, polite, knowledgeable people who have been there for years.They have those 4 dollar bouquets so you can just surprise someone with flowers.For something general (Bread, milk, eggs, OJ, ground meat, deli slices, ect) you can grab it here. For something more specific, you'll want to go down the road.
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April 2023 by Tonya Walker
Store was very clean, easy to navigate. Excellent clearance section ?
Great customer service experience.
