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September 2023 by Cher W.
With President's Circle status and the rental reservation of a premium car, we still had to wait 20 minutes to get our car. However, the Polestar kept flashing low tire pressure. We waited 10 minutes at customer service but no one showed up.- had to go back to the gold desk. The replacement car would take an hour. They gave us a cheaper filthy Tesla. Very unhappy after wasting an hour.they chatted the same and no sign of customer care.
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September 2023 by Parewhakaarahia M.
I would rate this company 0 if I could. WORST customer service I have ever experienced. Had a paid reservation beforehand but was told upon arrival that they were out of cars and the only option that was given was to wait 24-48 hours to "see" if they could provide a car or not. Manager was just as unhelpful as the desk agent. My recommendation- DON'T book with them
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September 2023 by Kyle T.
The worst customer service I have ever experienced in my life. Made reservation for model 3 and waited in line about 20-25mins for their damn slow service. Then I was told the car was almost ready and only took 10mins more to clean up. Waited 10mins and was told there was an issue with the car, would take another 15-20mins to fix. Waited and was told again that the car was not available. WTFI asked if I could take a full size and come back the next day to get the car I reserved. The guy at service desk told me there was no warranty I would get the car I reserved the next day. WTFCould not modify or change reservation either. I got no choice but accepted whatever they gave me since I was late for an important meeting that evening due to the wait time and their slow service. That guy's attitude and service were so poor and unprofessional the whole time. Asked for his name and he also refused. Talked to the manager and complained but still left angry. Such a waste of time and money! Definitely the last time I rent a car with this company.
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September 2023 by Elle K.
Don't do it. If anything goes wrong, it's impossible to get a hold of anyone. And you try to talk to corporate about it? They'll send you templated responses that have nothing to do with your inquiry.First, this location rented my family an EV because that was all they had left. I asked about the charging of the car because I wasn't familiar with it. The person at the counter told me that there was an adapter in the car that I can use at charging stations. Cool.Went to go charge the car and guess what? The adapter was in the glove box which was locked by a pin. I tried calling several times, both the location I rented it from and corporate but Hertz is determined not to let you talk to someone. We found an at home charger and guess what? It only charges enough to drive 3-6 miles per hour. So for a day we couldn't use the car and after 36 hours, it was only charged to 78%. I tried to submit a form explaining my situation and asked for a refund for bringing in the car back under an 80% charge, but nope. It's not a lot but Hertz lost five customers in this one incident. Our whole family has been using Hertz for the last decade when traveling but with the terrible customer service and the lack of care, it broke our trust.This company is only after your money and it only seems like they'll do shit if you take it to social media.
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September 2023 by Sumanth Reddy
My recent experience with Hertz at Bergstrom International Airport was incredibly disappointing. Despite making a reservation two months in advance, my car rental process was far from smooth.Upon arrival, I met a friendly staff member at the desk who informed me that there would be a 20-minute wait to pick up my rental car. He added me to a waiting list and assured me that I would have priority for the first available car.However, things took a frustrating turn when I saw a car become available in the rental lot, only to be given to another customer without a clear reason. I accepted this, assuming it was a one-time occurrence. But it happened again. I was promised priority for the next available car, only to find my name pushed down the list.I asked to speak with the manager, and after a brief wait, she came over. I calmly expressed my concerns, but to my surprise, her response was marked by rudeness and unprofessionalism. She declined to share her name and concealed her ID badge upon my request. What was even more surprising was her threat that if I persisted in seeking an explanation, she would withhold the next available car and suggested that I leave the premises. It's worth noting that I was merely seeking a reasonable justification for her actions and not engaging in an argument.In summary, this was my worst experience with Hertz. I faced a two-hour delay in getting my rental car and had to endure disrespectful treatment from the manager, who even tried to intimidate me into silence. Customer service should be consistent and respectful, and this experience fell far short of those expectations.Manager is White Female (She declined to provide her name).
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September 2023 by Ting Zheng
I had a frustrating experience with Hertz on the night of August 26th, particularly with a customer service agent who did not meet the standards I expect from such a well-known company. The issues started when she gave us the wrong spot for the rental vehicle. Upon questioning, her demeanor was dismissive, and she did not offer an apology for the mistake.Moreover, I was incorrectly charged for an additional driver, even after stating that I was a President's Circle member, which should have waived that fee. When I asked for clarification on this or any other topic, the agent simply waved us off, showing a complete lack of interest in resolving the situation. This kind of customer service is unacceptable and certainly not what I have come to expect from Hertz.In addition to the customer service issues, I was also charged unexpected fees despite having prepaid for the car. On top of the standard airport concession fee and vehicle license recovery charges, there was an extra "ABIA" fee. This was not disclosed at the time of booking, and it feels like a hidden charge that I was not prepared for.Between the unprofessional conduct of the customer service agent, the wrong car, extra charges, and additional hidden fees, my experience with Hertz was highly disappointing. I sincerely hope that Hertz takes steps to address these numerous concerns for the benefit of future customers. Overall, the lack of professionalism and attention to detail seriously tarnished my experience.
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September 2023 by Neal Klein
Worst experience renting a car. They are very polite and helpful, and will upsell you, but once you leave, you are screwed. You will never be able to get a hold of anyone here or at Hertz who can help you. For what they charge, it's an obscenity.My car reeked of cigarettes, even though they supposedly clean vehicle before renting them. The smell was bad enough that it got in my clothes. AVOID.
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September 2023 by fred m
worst experience ever...have to wait for over 2-3hours for the car and more than 10 ppl waiting here.their excuse is "there is no cars now". then why the hack u let us make the booking?whats more annoying is some of their staff's attitude like " just wait the hack in line and dont ask questions , we are pretty chill and enjoying chats now, dont ruin our mood". like some bad behaved "flash" in the dmv department of zootopia.i am picking them with higher price because i thought they are top tier rentals, and that is more secure, but looks like another way, most inable company and staff i have ever seen.go try some other brands, they save both ur money and time, as well as ur mood and trip.
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August 2023 by Sue S.
I can't give zero stars or I would. I was delayed due to weather, I called customer service and they assured me that there would be someone at the Austin Texas airport until 3 am. I arrived at 2am to find out there were no attendants to let me it if the garage. Thanks Hertz, for nothing
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August 2023 by Dan O
Absolutely horrible experience! I tried to rent a car to drive to Missouri so I can move. I was told on the phone it doesn’t matter that I don’t have a credit card that I could pay with a debit card, then when I get there the total rude employee said in snarky tone of voice that I couldn’t use a debit card and it was credit card only. I asked for the manager, she said I could rent a smaller sized car and then come to find out unless I had a returning flight I couldn’t rent that car either. I spoke with her higher up I could tell by his body language that he didn’t give a damn and was just trying to get me to shut up. All I was told was what they couldn’t do and we’re not sympathetic and didn’t even apologize. The manager said they have this problem 2-3 times a month. Well then, maybe you should talk to the people at the call center and tell them to stop giving customers false information you idiots! Thank god Avis was able to get me a car!
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July 2023 by Lizbeth M.
Awful customer service. My fiancés flight was delayed and when I tried to pick up the vehicle at midnight I was told he needed to add my name to the reservation. I asked how to do so, they told me to call Priceline. When he called Priceline, he was directed back to Hertz which he was told via phone was currently closed. When I went back to the front desk to let them know what happened they still wouldn't help us with the reservation. I asked for a number I could call that was open and they didn't have one (I was emailed one that was not on the website a day later. Not helpful) I ended up having to take an Uber and wasted money when I could've been helped at the location better. There is a way to help customers and they didn't seem to care. When he finally arrived the next day, he was told there were tolls and he paid $70 for them. When we were done with our rental we have ZERO tolls. What a waste of money. The car was over due on an oil change as well. Not safe.
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July 2023 by Alberto Ontiveros
Car was dirty when picked up. Asked to have it washed and vacuumed and they did a very poor job at it. Looked like they just sprayed water on it and did a very poor vacuum job. I did a pre paid reservation of 381 dollars for my rental and was charged an additional 256 dollars when I returned the car. I called and was told that charge was a mistake and would receive a refund in 5-7 business days. Its been much longer than that and I have not received the refund yet.I rent cars frequently but had never rented from Hertz, and this one time I rented with them has been the worst rental experience I've ever dealt with. Very disappointed with this company.
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July 2023 by Ebony Reed
I drove a all EV- electric vehicle and loved it. The only con is that I had to find a location to plug up. That took up lots of my vacation it takes hours to charge. I love renting from hertz/dollar. The customer service was great this last time. I wish I could remember her name ? but her fingernails were beautiful and sparkling.
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July 2023 by Kathleen Sauerman
Had some glitches this rental experience. The employee didn't appear to be trained properly and couldn't find my husband's status. It was late and we wanted to get to our destination so we just settled on a car. After one day, the car was having difficulty unlocking, battery needed to be replaced, also service light came on. My husband updated his Hertz App so he had his status, drove back to the airport to exchange the car. In exchanging the car, his reservation was deleted. A quick fix ended up being very frustrating and time consuming. I feel if the initial rep had shown some initiative and in my personal opinion, interest in her job, our experience would have been better.
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May 2023 by Randall Rubio
This place been slacking. We’ve flown to this airport a handful of times in the last few months and the first time we used this hertz is was great. The next few times it started to show. The last rental we got they didn’t clean it all from what it seems. We got a Buick SUV they didn’t not vacuum and throw the trash and just put in the lot. The back seats cup holder had old coffee cups and it was disgusting. Anyways. Hope they could be thorough with something simple and improve that part of their business.
