The Home Depot

Most Recent Comments

• April 2025 by Karan Chilka
  Terrifyingly fraudulent and disgusting. Home Depot has been taunting us, falsely accusing us, and extorting us with blatant fraud with their Pro Xtra card. Home Depot and Citi remain standing despite countless complaints against them; it is horrible that they are allowed to continue to stand and destroy innocent lives.
• March 2025 by Nina Richburg
  Good big box building materials and landscaping supplies
• March 2025 by German Morales
  THEY PROVIDE GOOD SERVICE
• March 2025 by David Mendoza
  Went it to rent a carpet cleaner, and I had the pleasure of meeting John. John was just simply amazing, explained the whole process so precisely but in a way that was not overwhelming. So Glad to have you here! Thank you once again!
• February 2025 by Yun Kyo Cho
  I made a AC/Furnace contract with Homedepot's name value, not the installer's name value, but the Homedepot didn't get involved any of the problem or complaint to the AC/Furnace install. I'd like to share the problems what I had.
  1. After the installation, I noticed some smell and pointed it to the installer, but the installer told me that it would be the natural reaction after the new AC/Furnace unit, and it will be disappearing in a few days. But at night, the Fire/CO alarm ring, and we couldn't sleep well due to that. I bought the Gas Detecter, and I found the leaking point. And reported it to the installer to fix it. It was so disappointed about the professionality of the installer, so I reported the problem to the Homedepot, and the Homedepot told me that they will ban the installer, but he came my house later.
  2. After the installation, I found that the wind power is so unbalanced, and one didn't have any blow, and the other has too strong window. I contacted the installer, and they send the examiner, and he tried to depend himself like he doesn't know about the reason, and it might be the problem from the other things. Sometime later, the installer came and they change the connection, and wind comes through the one from no air before. It meant the examiner was completely wrong and it was their fault. I really cannot believe their professionality.
  3. After the fix of the wind problem, I found that they didn't hang the pipe properly at my attic. I called once more to hang the pipe properly. It was so unprofessional behavior to leave the things like that.
  4. During the installment, the installer told me that the electric breaker needs to be replaced from 35A to 25A, and they will come soon and I don't need to ask or file anything. But it didn't come 12 weeks, and I needed to ask to get it done.
  5. During the contract, the salesman told me that I will get the 2000$ Master Credit Reimbursement in 6-8 weeks, but it didn't come after 12 weeks. I contacted the installer, and the installer told me that they forgot to register me to the rebate program, so they just register me.
  
  I was totally regret to have this AC/Furnace unit from the Homedepot, and I will never use Homedepot service again, and also I will let whole my coworker and the friends know about this event, and I will upload this case to the Reddit and the Korean society as well, so the others will not get suffered by pretty unprofessional behavior and service. I visited Homedepot and notify this but no action.
• February 2025 by N L
  The staff at this home depot have always been friendly, whether you're in the garden center or in the store. I got some wood cut for a project today and I was especially impressed by Ryan from the lumber department, he was super chill and patient and gave me some good cuts. I model all my personal projects in metric and he was able to work with my big list of decimal inch conversions for the cuts (sorry man but also thanks). The wood itself was meh, I found a lot of the nominal 2x4s to be a bit damp and half the 4x4s were outright kinda slimy... I know the wood is cheap and comes in a bit moist but I'd like to see a bit more consistency, and fewer chips off the edges of the boards. Also when I get screws and bolts I feel like some parts of hardware are a bit nickel-and-dimey... if you want to charge as much as mcmaster, I should have better options for partial threading, different heads, package sizes, etc. At least there's a decent selection of wood screws. Also footnote, I don't do returns much, but the couple times I've done returns here went very smoothly. Overall, an above average home depot I'd say, I've been here a number of times.
• February 2025 by Eric Bunch
  A large home improvement store that had helpful employees
• February 2025 by Don Daniels
  Bought a lawn mower, less then a year old and now it doesnt start. Called home depot about warranty, says we have that I would have to go through the manufacturer. How hard is that going to be. I told the customer service rep that they should of told me that before I bought it. He said it was on the receipt. 1st that is after I bought it and how many out there read receipts. He was no help and rude, after I told him that.
• February 2025 by Kleo Minor
  Tay at 7900 N FM 620, Austin, TX 78726 Home Depot was polite, prompt and helpful. If she is not a manager she needs to be - she went above and beyond for me and is a dedicated worker clearly!
• February 2025 by Forrest Jensen
  Visited the Home depot this morning and feel very meh about my experience. Well, the workers were all very nice. I felt like the order and structure of the aisles did not make much sense. I found myself going back-and-forth in the same aisles to try and find things that logically should be right next to each other.
• January 2025 by Siva Prasad
  Good for home 🏠 outside and inside
• December 2024 by Mindy Meisel
  Always find what we need here and the staff are very helpful in resolving solutions to projects on our agenda:)
• December 2024 by Carl Muennink
  We bought our Christmas tree there and our baby girl loves it! Here's a video with the tree we bought from there in it! Enjoy!
• December 2024 by artur mishuk
  Terrible Service at Home Depot: Wasted Time, Lies, Price Manipulation, and Indifference
  
  Recently, I placed an order through Home Depot’s online store and financed it through Affirm. The process seemed straightforward: select items, pay, and pick them up. But in reality, it turned into a complete mess filled with incompetence and deceit.
  
  First, the system inexplicably split my order between two different stores instead of sending everything to the store closest to my home. One part of the order was assigned to the store at 7900 N Fm 620, Austin, TX 78726, which is 13 miles (about 30 minutes) from my home, even though there’s a much closer Home Depot nearby. This was incredibly inconvenient and made no sense.
  
  Second, when I arrived at the Four Points Store, I spent three hours—from 2:00 PM to 5:00 PM—trying to figure out what was going on with my order. Four employees stood around, clueless about how to resolve the issue. Finally, a manager showed up, but instead of helping, he made things worse. He outright lied, telling me that the items I ordered were unavailable. But minutes later, the same items were brought out by another employee—only for me to be told I needed to pay for them again at the register!
  
  I had already paid in full for my order through Affirm, yet the store decided to cancel my purchase without my authorization. To make matters worse, I discovered that the prices of the items on Home Depot’s website had been increased since I placed my order, and the discounts I originally received were no longer available. The discounted items I ordered were canceled, and I was told they couldn’t be reinstated. This feels like a deliberate scheme to manipulate prices and make customers pay more.
  
  Throughout this ordeal, I experienced lies, indifference, and a complete lack of customer service. What was supposed to be a quick and easy pickup turned into a nightmare that wasted my time, energy, and patience. This is hands down the worst retail experience I’ve ever had.
  
  If Home Depot continues to trust its business to such unprofessional staff and flawed systems, even a retailer of this size could face serious consequences. Incidents like this destroy customer trust, and without drastic changes, it’s hard to imagine the company maintaining its reputation.
  
  Home Depot urgently needs to fix its internal processes—from logistics and online order management to employee and manager training. Until these serious issues are addressed, I cannot recommend this company to anyone. This experience was nothing short of catastrophic.
• December 2024 by Idan
  Always have stock, friendly staff!