-
July 2025 by ivan castillo
I had a challenging experience at the rental department (Keaton), where I felt that my team member was not treated fairly. It left me feeling quite disappointed with the overall service. While Home Depot offers convenience for tool rentals, I would recommend considering alternatives like United or Sunbelt. The extra cost may be worthwhile for a more positive customer experience.
-
July 2024 by Andre's Garcia
. Wonderful place I always go to buy tools
-
August 2021 by A SM
Not many people came by to help, there was one employee, Shari, who went above and beyond to satisfy us as customers. She was the only one that payed attention to us and got us exactly what we wanted. She deserves a promotion! Thank you so much Shari!
-
June 2021 by Ally Saavedra Miranda
Not many people came by to help, there was one employee, Shari, who went above and beyond to satisfy us as customers. She was the only one that payed attention to us and got us exactly what we wanted. She deserves a promotion! Thank you so much Shari!
-
June 2021 by Julie Key
It's taking multiple visits to get this install right. Wouldn't do it again.
-
August 2020 by Brittany Ward
RUDE STAFF ALERT.
I needed to have keys made and since the station was NOT self service, I waited for a staff member to help me. BOTH attendants who came to “help” acted like this was the biggest inconvenience of their lives. The one who continued to “help” was incredibly rude as he told me he couldn’t make copies of some of the keys. Apparently, explaining to me that there are different kinds of blank keys (which I didn’t know) was way beneath him. To top it all off, as I was trying to exit where there was an EXIT sign, I was told I had to walk to the other end of the store to exit.
Home Depot, it’s gonna be Lowe’s for me from now on. I’m appalled at your staff’s rudeness.
-
June 2020 by Alice K.
There were multiple customers not wearing masks. I asked the SECURITY GUARD assigned to the store if he was going to enforce the policy. He actively refused to do his job.
-
June 2020 by Monica H. A.
I just bought my first pieces of furniture from them. I have to say that I am impressed with how fast I got the room dividers and futon. May do a follow up on how the last in the future. The delivery service they used was very professional. Thank tou
-
June 2020 by Amin C.
I ordered a Patio storage deck and paid using a gift card. The order went through and got confirmation both via email and text. It was an order to pick up at the store. about 3 hours later, a "dude" called from the store telling me the items are not in the store and the order has been cancelled. I asked if it's at any other store....his response...:dude, check online"....the irony is I did check online and that's why i ordered at the this store since it was showing in inventory. I asked how the money would be refunded since I paid via gift card....he said someone from the store will call and let me know (I thought he that's why he was calling me....go figure)....well, no one called. The next day, I called the 800 number in the order confirmation email. HD simply LOVES to take you in never ending merry-go-round of options....none of which say, refund status. I called the store number directly, one more round of bouncing from dept to dept. finally, someone decided to take the challenge and tried to answer. His response, it'd be refunded to your gift card. I mentioned I had just checked the balance and it's not there. He said, it takes 24 hours....at this point, I informed him the order was cancelled the day before and it's been more than 24 hours.....I must say, he was good at come backs....since the cancellation was on Saturday, the money will be refunded on first business day. So he successfully returned the ball to my court. I'm REALLLLLLLLY looking forward to my conversation tomorrow. So morale of the story: don't buy anything online from HD. If you must, NEVER use gift card...just use credit card. Lesson learned.
-
June 2020 by Teresa W.
Trying to ask an employee a question and was ignored, thought that he didn't hear me so I raised my voice and said excuse me. He then turned to me and said. "I don't appreciate being yelled at"!!! I only raised my voice because I thought he didn't hear me!!! He was a manager! How rude!!! Terrible customer service!!!
-
June 2020 by David D.
This store has always been amazing. Friendly staff, tons of product and fair prices. However, despite the fact that ~90% of the customers and all of the staff wearing masks, a handful of customers were not wearing masks. I did not see signs saying that masks were mandatory in the store but when all of your staff is masked, as well as most of your clientele, this should tell you that wearing a mask is important. I would like to see Home Depot step up and make masks a requirement for the sake of their customer's health as well as the health of their staff.
-
May 2020 by Marc B.
I tried to purchase a microwave on line for store pick-up. Went on line, filtered for "in-stock" and selected one. At checkout I got a notice for a delivery date 10 days from today with no option for pick-up. Called 800 number customer service and waited on hold for 58 minutes only to have the line go dead. Then called my local store directly and talked with a sales person. I told him I tried to purchase the appliance on line for customer pick-up. He explained that "in-stock" means in the warehouse, not in the store. He told me which model was in the store, but when I asked, he wouldn't tell me the difference between the one I selected and the one in the store, telling me to go back on line and compare them. Not terribly helpful, but I play by the rules. I went back on line, compared them, selected the model the sales person told me was in store, and went to check out. Sure enough, I was given a 10 day delivery date AGAIN. Called the store AGAIN, talked with the same guy, who said, yeah, we have them in store, but you can't buy them on line, you have to come in and buy it. What part of this is "helpful?"
-
May 2020 by Jason C.
I went to the generator that the salesman led me to believe was a good deal for a one-week rate. I was told that any day that I returned it early I would be prorated and that money would be returned. I returned it two days early and was never refunded. The management here told me that I was misinformed and that I would not be refunded any amount for returning early. I am not asking for anything absurd I only wanted a prorated amount returned to my account like agreed to or to rent the generator for the rest of the amount that I was charged. This did not happen in the management did not return my calls after I asked as well as just took the blame but said nothing was going to happen. This has left a bad taste in my mouth and this is not how business should be done. As a business owner I would make sure that my customers did not feel like They were taken advantage of by corporate's like Home Depot. What will the credit for two days of a generator due to this company? Nothing but they took my money.
-
May 2020 by Amber H.
I had to go there for a small project at home. The gentleman that helped me out was very helpful and gave me great advice that went a long way with my project. Thank you Home Depot!
-
May 2020 by Sarah K.
I came here today to just get a few keys made. As I walked up to the key kiosk I saw a family waiting and waving down at least 5 employees to get a key made. All of witch ignored his request and the last person they asked finally called someone over the intercom to come help. While I'm standing there waiting for my turn I saw other customers go up to Employees asking for help for various things and employees were being super rude you could definitely tell they didn't want to help. I realize we are in hard times right now, but people don't have to spend money at this establishment especially when service is terrible.
