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June 2021 by Ally Saavedra Miranda
Not many people came by to help, there was one employee, Shari, who went above and beyond to satisfy us as customers. She was the only one that payed attention to us and got us exactly what we wanted. She deserves a promotion! Thank you so much Shari!
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June 2021 by Julie Key
It's taking multiple visits to get this install right. Wouldn't do it again.
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June 2020 by Alice K.
There were multiple customers not wearing masks. I asked the SECURITY GUARD assigned to the store if he was going to enforce the policy. He actively refused to do his job.
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June 2020 by Monica H. A.
I just bought my first pieces of furniture from them. I have to say that I am impressed with how fast I got the room dividers and futon. May do a follow up on how the last in the future. The delivery service they used was very professional. Thank tou
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June 2020 by Amin C.
I ordered a Patio storage deck and paid using a gift card. The order went through and got confirmation both via email and text. It was an order to pick up at the store. about 3 hours later, a "dude" called from the store telling me the items are not in the store and the order has been cancelled. I asked if it's at any other store....his response...:dude, check online"....the irony is I did check online and that's why i ordered at the this store since it was showing in inventory. I asked how the money would be refunded since I paid via gift card....he said someone from the store will call and let me know (I thought he that's why he was calling me....go figure)....well, no one called. The next day, I called the 800 number in the order confirmation email. HD simply LOVES to take you in never ending merry-go-round of options....none of which say, refund status. I called the store number directly, one more round of bouncing from dept to dept. finally, someone decided to take the challenge and tried to answer. His response, it'd be refunded to your gift card. I mentioned I had just checked the balance and it's not there. He said, it takes 24 hours....at this point, I informed him the order was cancelled the day before and it's been more than 24 hours.....I must say, he was good at come backs....since the cancellation was on Saturday, the money will be refunded on first business day. So he successfully returned the ball to my court. I'm REALLLLLLLLY looking forward to my conversation tomorrow. So morale of the story: don't buy anything online from HD. If you must, NEVER use gift card...just use credit card. Lesson learned.
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June 2020 by Teresa W.
Trying to ask an employee a question and was ignored, thought that he didn't hear me so I raised my voice and said excuse me. He then turned to me and said. "I don't appreciate being yelled at"!!! I only raised my voice because I thought he didn't hear me!!! He was a manager! How rude!!! Terrible customer service!!!
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June 2020 by David D.
This store has always been amazing. Friendly staff, tons of product and fair prices. However, despite the fact that ~90% of the customers and all of the staff wearing masks, a handful of customers were not wearing masks. I did not see signs saying that masks were mandatory in the store but when all of your staff is masked, as well as most of your clientele, this should tell you that wearing a mask is important. I would like to see Home Depot step up and make masks a requirement for the sake of their customer's health as well as the health of their staff.
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May 2020 by Marc B.
I tried to purchase a microwave on line for store pick-up. Went on line, filtered for "in-stock" and selected one. At checkout I got a notice for a delivery date 10 days from today with no option for pick-up. Called 800 number customer service and waited on hold for 58 minutes only to have the line go dead. Then called my local store directly and talked with a sales person. I told him I tried to purchase the appliance on line for customer pick-up. He explained that "in-stock" means in the warehouse, not in the store. He told me which model was in the store, but when I asked, he wouldn't tell me the difference between the one I selected and the one in the store, telling me to go back on line and compare them. Not terribly helpful, but I play by the rules. I went back on line, compared them, selected the model the sales person told me was in store, and went to check out. Sure enough, I was given a 10 day delivery date AGAIN. Called the store AGAIN, talked with the same guy, who said, yeah, we have them in store, but you can't buy them on line, you have to come in and buy it. What part of this is "helpful?"
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May 2020 by Jason C.
I went to the generator that the salesman led me to believe was a good deal for a one-week rate. I was told that any day that I returned it early I would be prorated and that money would be returned. I returned it two days early and was never refunded. The management here told me that I was misinformed and that I would not be refunded any amount for returning early. I am not asking for anything absurd I only wanted a prorated amount returned to my account like agreed to or to rent the generator for the rest of the amount that I was charged. This did not happen in the management did not return my calls after I asked as well as just took the blame but said nothing was going to happen. This has left a bad taste in my mouth and this is not how business should be done. As a business owner I would make sure that my customers did not feel like They were taken advantage of by corporate's like Home Depot. What will the credit for two days of a generator due to this company? Nothing but they took my money.
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May 2020 by Amber H.
I had to go there for a small project at home. The gentleman that helped me out was very helpful and gave me great advice that went a long way with my project. Thank you Home Depot!
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May 2020 by Sarah K.
I came here today to just get a few keys made. As I walked up to the key kiosk I saw a family waiting and waving down at least 5 employees to get a key made. All of witch ignored his request and the last person they asked finally called someone over the intercom to come help. While I'm standing there waiting for my turn I saw other customers go up to Employees asking for help for various things and employees were being super rude you could definitely tell they didn't want to help. I realize we are in hard times right now, but people don't have to spend money at this establishment especially when service is terrible.
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May 2020 by alexa alexa
I like the flexibility of many store locations, competitive prices, pre-ordering. The text to pay for my workers to purchase and I pay is also a great feature. The mobile app item searches allows to see a good variety as well.
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April 2020 by William J.
I ordered two items from Home Depot on April 11, 2020. Because of the pandemic, stay-at-home rules and the fact that I am in a high risk group for Covid-19, I elected to have the company deliver the items to my home. The order was placed and accepted by the Home Depot on-line ordering system. But Home Depot elected to deliver only one of the two items to my home. They sent me an email letting me know I had to go into their store to pick up the second item. When I contacted their Customer Service department to try to arrange for delivery, they refused, instead offering me $20. One only has to look at the increasing number of Covid-19 deaths to see that this is not the appropriate thing to do. It would have cost less to have a store employee pick and ship the item to me. So I have literally had to risk the health and lives of myself, my wife and store employees because Home Depot cannot follow through on the proper way to respond during the pandemic. And it offends me to know they think $20 makes the risk worth it.
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April 2020 by Roy H.
First thing how does a hardware store become essential? People need. Food. Meds. Gas,and banks and that's all. People are buying flooring. Paint, plants, lumber where is this essential when you need to be at home. ?
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March 2020 by Eli C.
Yesterday I went to Lowes to buy a charcoal grill because the nearest Home Depot is twice as far away. I would up buying it from Home Depot because they had many more choices than Lowes. This is not the first time I have had this experience so I decided I will be saving time in the long run by going to Home Depot directly.