September 2023 by Donnie D.
after banking with this bank, with no issues with checks I've deposited, they have decided to hold this one particular check for over a week now with no acceptable reason other then they get to draw interest in it. yes it's a decent amount, but that still does nor constitute holding it for 7 days so far. I've called a few times with no results t then being out on hold and never answered the phone. so I decided to go to the bank and called them in my to ensure the manager was there. when I called, I was asked to be out on hold for a minute, and I agree, well 13 minutes later still no one picked up and asked to help me. I got the back still on hold and decided to see if they were full of BS. I left my phone on, turned drown the volume and went inside. I asked to see the manager ( btw) no one was in a phone conversation, I asked to see the manager and she called me back after finishing her internet search if A dept store sales, and asked me how she could help. I asked her why I was out on hold and never responded to. she said that wasn't possible so I pulled out my phone and turned up the volume to hear their holding info still playing. BUSTED! She tried to tell me that she tried to speak to me, but I didn't answe. Lie. so I busted her there again. So I asked her why the hell they were holding this check and explained my urgency to have access to this money, and it was to save my house from foreclosure. She said that recent policy changes required them to hold it for up to 10 dsys. I called her out again because I had already spoken to corpera and they informed me that it should have only taken 2-4 dsys. Imstill waiting for my check to clear and hopefully save my house. DO NOT BANK AT IBC. They are dishonest and will take your money when you aren't expecting it.