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April 2024 by Barbara Matranga
I called many many times trying all day to buy my only Son a Gift Card by Email. My eyes were not well and I was having a hard time. I kindly asked many times? Can you help me in purchasing a Gift Card by sending Gift Card to the recipients Email and I got told different things and hung up on. I still want to get the Gift Card but I got so frustrated and down, I still hope to get some help by Customer Service. I would like to get my Son a J. Crew gift card. I felt like maybe I seemed dumb to them. You shouldn’t treat customers this way.
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November 2023 by Nicole E.
A few cashmere and scarf options. I opted for the grey cashmere wrap scarf to get more coverage. $104+ after taxes. The grey seemed most versatile. Feathers seems to be the latest style accessory this winter at J Crew. Interesting.
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August 2023 by Vanesa
Had a great experience shopping at J Crew thanks to Genevieve. Great customer service!
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May 2023 by W J
Employees are great, but they refuse to check out without providing your email address.
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December 2022 by Frank P.
Love this store! The store associates are always so kind, helpful and patient. The perfect combo for a wonderful shopping experience.
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December 2022 by Lisa Morlan
Well the manager wanted to avoid the hit of a refund towards the stores production, so she said let’s just cancel your order. Sure, fine (assuming that’s the same thing as a refund). Nope. 1) she didn’t end up cancelling my order and 2) I didn’t get a refund. I never received an email (as I was assured I would) confirming the “cancellation” and there’s no proof I returned the items. Shady business and inexperienced staff. When I called after leaving the store with a concern that the transaction processed on my card and wasn’t just pending, they told me to just contact customer service, which is where I realized the headache they had caused.DON’T BOTHER PICKING UP ONLINE ORDERS FROM THIS STORE OR TRYING TO RETURN ANYTHING.
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Great Service, Great Selection. They carry ladys' and men's attire. Their Fall Selection is very nice.
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September 2021 by Noah Oliver
the retail associates were so kind and super helpful. The store is designed very well. Loved the set up, the service, and the quality of J.Crew items are exceptional.
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August 2021 by David Zelden
The lack of male representation at this store is atrocious, we have been fighting for equality and still have yet to achieve it. 1 star
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July 2021 by Nikki Dowd
Dominique Navarro helped me at J. Crew Barton Creek. She was so helpful and professional. I love the Liberty brand! The prints are beautiful. Thank you.
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February 2021 by Barbara Deane
Went to the mall last night (Wednesday) and it was pretty quiet. I had just been in a store next door and had to walk up to the salesperson to get her attention away from her cell phone. But in J Crew I was immediately greeted but a friendly young woman who asked if she could help me and engaged in a little friendly conversation. I told her I was just looking so she directed my attention to a few new items and then allowed me to wander around. She checked back in with me to point out the soft cashmere sweaters. Great service!
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January 2021 by Robert Brown
I walked right in and the associate directed me to what I needed and was in and out with perfect Christmas present for my mom in 10 minutes
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January 2021 by viresh Dalal
Nice collection
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December 2020 by JustAKiwi
I've been shopping from J crew since i was little, you can always get the best deals and the best quality.
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August 2020 by Un Authored
I've been shopping from J crew since i was little, you can always get the best deals and the best quality.
