Jack Brown Cleaners has been trusted by customers for years, especially the Lakeway location. Customers appreciate that their items are never misplaced or ruined, thanks to staff like Tim, who remembers regular customers and their preferences. Tim's attentive service and accurate estimates for time and cost, along with his helpful advice on alterations, make a positive difference. Despite being a bit more expensive than competitors, many loyal clients continue to choose Jack Brown because of their reliable service and personal attention. However, some recent experiences have raised concerns. One customer was disappointed with the ironing quality and the way clothes were handled, such as not hanging items properly. Another customer was relieved when their temporarily misplaced sweaters were found, showing that occasional mistakes can happen. Overall, the business is valued for its trustworthiness and staff dedication, even as occasional issues occur.
The gentleman that works the front in always so nice and helpful. I have been going to this location for a while now.
January 2024
I've had an exceptional experience here and intend to stay with them!
November 2022
Usually very confident with service, but my last visit has left me less confident. My favorite sweaters were temporarily misplaced, but after some time and a dedicated employee, my sweaters are home again. So relieved.
