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August 2022 by Julia B.
The lady helping me, Karen. Talked down to me and was very disrespectful. I brought in a product that had never been worn and she told me it was. It has been in my bag for over a year and never touched so I don't see how that's possible and they won't allow me to exchange for a larger size since it's been over a year.... My "only option" was to do a product exchange for half its value so i could buy something else. when it still looked brand new in the bag.... I saw a comparison next to the other one & the karen pointed at the wrong one first....
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August 2022 by Zackarias Martin
Edit/update (listed below this first review from 4 months ago). - Had a break in my necklace and afraid to lose my cross, so I called up the store, spoke to a wonderful lady named Karen and went in a few hours later to get my broken necklace replaced. The store is SO welcoming, beautiful with so much natural light. I got to meet Karen and another lady (sorry, dont remember her name but also VERY nice) helped me. Just overall, a wonderful experience and feeling so relieved that my necklace can be replaced so quickly at such an affordable price! So happy, this store opened up in our "backyard".EDIT / update: New Necklace that I swapped out with old one (that broke 4 months ago), ALSO broke LAST MONTH (link in the middle of the chain snapped). I wear it daily (never take it off, am not "rough" with it either). Last (original) necklace was worn daily for 20 years and finally broke in 1 spot 4 months ago). Now, the "new" replacement necklace from 4 months ago breaks (and also has 3-4 links that are worn down and "about to break" (lady at store told me). I was SHOCKED and had to upgrade to a tough/thicker chain so it (hopefully) doesnt break like the last one! I am wondering if the quality on the chains have gone down or perhaps Jesus was protecting me and I was meant to have my chain break several times over the last 4 months? I guess God works in mysterious ways I suppose. Either way, all of you should get your James Avery necklaces checked out by the ladies at the store to see if your have worn areas and/or parts of your chain that are about to "break" (like mine). You can swap out your existing chains to replace the same style/size for half the price (its a pretty good deal). The ladies at the store are VERY nice, polite and attentive to detail.
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December 2021 by Steve Anderson
Very COVID safe and a extremely helpful staff. It has been a few years since we have been into a James Avery but we always love their selection.
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December 2021 by Bianca Torres
I love James Avery. You just can't go wrong with their jewelry and it is always good quality you can trust.
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December 2021 by Madeline Scogin
I had an exchange. Gregg and Karen helped me. They were very nice and helpful (:
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December 2020 by Nethracedicon
Very nice store! Everything is extremely clean and all staff are friendly and helpful.
