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March 2024 by Racquel B.
Went in there as a walk-in on the off chance I could get a simple up-do for a wedding we were going to later that day. The person who I assume was the manager asked me what I was looking to get done. I said that I didn't want anything crazy, just a high, sleek pony-tail. (Which is considered an up-do) The manager then asked the person standing next to her, a female with long black hair and dyed orange bangs-if she had time and could she do it? That person made a super ugly cringe face, like you'd make if you'd rather do ANYTHING else. Lol. She also mumbled something about something, but I didn't understand what. I just kind of laughed because it was super awkward and said "thanks anyway". Not sure what I was thanking anyone for. Completely unprofessional. After we had left, my husband told me he was going to offer them 2 times the price of the service+ a fat tip. Oh-well. Orange bangs is never going to move on from JCP with that attitude. I didn't even know JCP still operated salons. Haven't seen one in over 35 years. Wasn't missing anything, that's for sure.
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February 2024 by Garrett Wright
I have called several times and I can't ever get anyone on the phone! I've tried multiple departments and no one ever answers... Bad customer service
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January 2024 by Chase Yeats
Eh, it is what it is. A bunch of cheap clothes. I was just walking through to get to the real store in the mall.
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January 2024 by H M
I’ve never shopped at JCPenney so I don’t know how their sales or coupons work but I ordered several beauty items over the course of the past few weeks.The first thing I noticed was the coupons and sales, which were instantly annoying and obviously a ploy to make people think they’re getting a deal.Tonight I fell for the deal, and it was such a horrible experience, I will never set foot or go to their website again.
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January 2024 by Mary Saldana
Coupons and great sales!
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January 2024 by Broc Cardwell
The lady amanda that works at customer service was super rude and would not abide by j c penney's return policy. Every year I buy about 2 to $300 worth of stuff from JC Penney's. No more, I'll just order from Walmart. Online cause you can get the stuff three times cheaper.
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January 2024 by laura mota
I was a walk in at their hair salon and the lady who started to cut my hair cut a big chunk out the back!!! I was horrified!!!! She then proceeded to tell me she was sending me to another stylist who would be cutting my hair.70.00 dollars later, extremely short haircut(no at all what I ask for) and not one apology!!This was a traumatic experience, never again!!!
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January 2024 by E G
Sami checked me out at register and was very nice. She was professional And courteous. This is at Barton Creek mall JCPenney. They had a fabulous sale.
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December 2023 by Shashikanth Raju Singabhattu
Can select from a variety of brands and sizes. Liked it
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December 2023 by b elders
Incredibly great service! Items were shipped practically overnight. Everything but the little rope doll I ordered, made it.
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December 2023 by shashi kanth Raju
Can select from a variety of brands and sizes. Liked it
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November 2023 by Peter L
JC Penney is a nice store for middle aged clothes. Check it out as you may find something nice
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November 2023 by Barbara Roberts
Barton Creek Mall store was organized but there are still some empty shelves. The drapery department had very little to offer.
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November 2023 by Al Dowell
Some of their clearance is irregularly sized but a good shopping experience
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October 2023 by llREADYll llREADYll
I love this JC Penny store, they have great sales all the time and the place is always kept clean with friendly staff, I've been coming to this location for years and it's always been the same