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February 2024 by KH
Big rat ran across the floor while the associate was answering a question for me. She was startled, but I didn’t stick around! From about 20 feet away, I thank her because she was very nice, and then I immediately left the store. Comfortable shopping experiences and big rats don’t go together. Period. And it wasn’t a cat; that was a rat! The upkeep on the outside of the store needs to be maintained better, too. If you own a pest control company, JCP could use your help.
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February 2024 by Ronald LaMorte
The Tech Ridge JC Penney location is always clean, and the merchandise is well organized. But what I really like about the store is the employee attention to customer service. I specifically want to call out Adrian Baldwin for his assistance at theTech Ridge store that was a step above.RLL
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February 2024 by Shane Fender
Love this location. I will travel further from home just for the superior service I have received here. You can tell that the staff seem genuinely happy and are extremely helpful. The store is clean and organized well, and I can always find what I need quickly. This store is clearly managed well.
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January 2024 by Joy Roman
You have this program to earn rewards yet everytime I go shopping here I never have any rewards. What gives!!! Do I have to spend thousands to earn a measly reward, cuz I've spent hundreds of dollars n NO rewards. How do I get out of this since it's not doin me any good.
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January 2024 by Antonio Hinojoza
Wonderful people costumer service awesome the person who attended at jewelry so nice and the other person at the fragrance department definitely so helpful really happy and giving some ideas for our Christmas gifts.Also restroom really nice and clean thanks to all the staff who make this possible I really like to came back in the future shopping
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January 2024 by Trisha Gebhard
My first time at JC Penny Salon, Liz did a great job! She gave me the exact haircut I asked for and she was also so sweet! I definitely enjoyed my visit today!
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January 2024 by Neal Estes
The staff and the jewelry department are amazing
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January 2024 by Too Sassy
Need to move the curbside spaces away from the front door. I order a lot and 9/10 times, someone is parked in 1 of 2 spaces, if not both. In that case, I park right behind them and wait on my package to come out.
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January 2024 by Sabrina Martz
Shane in the jewelry department was super helpful! Thank you so much Shane!
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January 2024 by Daniel Gallardo Garcia
Friendly, helpful and very well organized
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December 2023 by CHRISTINA JOHNSON-GATES
I went to chuck out some jewelry on black Friday. There were 3 ladies working the department. 1 was helping a customer. The other 2 ladies sat and chatted for a while before 1 said she was leaving for break. The lady that was leaving for break decided to ask if I've been helped a we made sure contact as she passed me. She did help me with pricing and purchasing my earrings once I had her attention. 5 stars would be offering service once a customer shows interest in anything in the department. The customer can always say they don't need the assistance if that's the case. But offering assistance and chatting with coworkers instead can cause missed sale opportunities. I love my new 14k earrings though! ?
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October 2023 by Linda Ruth (LindaRuth)
They have good amount of brands on stock. Better than at the mall
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September 2023 by Margaret Price
Store was practcally empty, but very clean and organized. Found what l was looking for. Down side was my Penny's card would not work and calling the number did nothing to fix the issue.
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August 2023 by Diana M.
I am calling the store and no one answered, I called every department and the phone only rings for a few seconds before saying "The person you have called is not available" I've been trying to reach them for almost 10 minutes. Really bad customer service!
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August 2023 by Mary Jane Lara
Thank you to associate David the cashier who helped me find a great price for a dress without a tag! He went out of his way to go and look for a similar dress I needed for my little girl back to school event. More associates like David please at the Tech Ridge store in Austin Tx