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February 2024 by Joshua R.
If I could give a negative one star review I would. I dropped my car off on Saturday and was told they'd have it done Monday or Tuesday. After hearing nothing all day Monday, I called to find out if my vehicle was ready ( they didn't call me of course) and was told it was ready to go. So I arrive to pick it up and am told that they couldn't put my skid plate back on despite trying very hard, turns out the mechanic lost the U nut that helps attach the skid plate. I had to ask what they were gonna do to rectify the situation because Adrian was pretty much saying good luck putting it back on yourself. So after I the customer had to ask how they would fix their screw up Adrian says oh I guess I can go try to find it, after awhile of "looking" Adrian finds nothing. So I have to ask yet again what are you guys going to do to fix this. Adrian says oh I can talk to my manager tomorrow and see what he says maybe we can just order new clips. So I say alright and have him write down on my receipt that they lost the part and are going to replace it. I leave thinking I'll hear from them the next day as promised. 4:30 pm rolls around and I've heard nothing I call and am told their still working on it and that the manager knows about it but he had to leave for a family emergency. I should not have to be hounding them and doing their job after paying over 1000 bucks to have my truck serviced. Absolutely worst mechanic experience ever. Really disappointed. Edit: I've added a picture to show the condition my skid plate was returned to me in. EDIT: When I returned on Thursday 2/29 because the T nuts arrived I had to wait 10 minutes while they looked around in some office for said T nuts. To top all of it off they did not even offer to finish their job by installing the skid plate, they just sent me on my way. Find any where else to have your car repaired Adrian and the team at this Jiffy Lube have no idea what customer service or even finishing a job you started is.
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February 2024 by bender rodriguez
The best guys in Austin. They fix almost everything. Can't wait to see these guys so I just toss some sugar In my tank then I'm there lol!!
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January 2024 by Trevor Farnham
Great service, made sure oil was good and at proper level after an off reading the first time. Felt like I was in good hands. Very good customer service.
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January 2024 by Ismael Ortiz
Thanks a lot for good customer service and thank you to aldaiar for helping us figure out how to take off our service light have been to a lot of jiffy lube and nobody either cared or tried to help like you did so I appreciate you for that
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January 2024 by amanda k
Very helpful and kind!
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January 2024 by Xavier Medina
Amazing customer service and care from Adrian and Brian. I don’t often find myself on this side of Austin getting an oil change but I’ve been coming here for many years and it’s always been the best.
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January 2024 by Alma Gonzalez
Very nice and very happy
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January 2024 by Kimberli Escalante
Kristie was the best help went in with car issues and she was so informative and amazing she help out so much amazing location and management!!
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January 2024 by Javier G
The Jiffy Lube on Stassney is a joke. Absolutely garbage service, I was ignored no less than 4 times while standing inside waiting for help. The main guy was a rude AH. Will never take any vehicle ever again.
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December 2023 by Maria H.
Great and courteous service. First time in and I was treated well. All services advertised were delivered quickly and efficiently.
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November 2023 by Samantha Martinez
Thankful for the kindness and courtesy the general manager and staff provided during my visit.
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October 2023 by Dawn Scott
I go to Jiffy Lube rather than other places because of the vacuum service and easily available coupons.Service: Oil change
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October 2023 by Brianna Cantu
I hate taking my car to new places but love this place. Everyone is really nice and no one tries to pressure you to purchase any extra services or parts. I get my oil changes done here and have never had a problem.
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September 2023 by devin karr
Everyone that I interacted with was extremely professional and polite. I also appreciated that they checked the turn signals, brake lights and headlight brights to ensure they were working properly. Even though the Jiffy Lube on Stassney is not the closest location to my home I will continue to come to this location due to the employees and service.Service: Oil change
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September 2023 by Alexis B.
I would just like to say I came in on Satuday and Daniel did an amazing job for me. He was kind and courteous, helped me out with air in my tire. I havent been to this location in a few years because customer service had gone down but Daniel and the other employees were so helpful to me that I will be coming back for oil changes and all the needs my car has, Thank you so much for all you did and my business will be returning.
