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March 2024 by Priscilla J.
Came here for a quick oil change. It wasn't busy at all. I waited in line while one of the guys was outside talking to the vehicle in front of me. He (heavy built guy with long brown hair guy) saw me, but didn't acknowledge me. I said excuse me (politely), and again was ignored. I went inside and they told me to wait in line. I went to wait in line outside again and no one came out. I waited for 30 min. and left after no one came out to assist me.
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February 2024 by Elizabeth K.
This is my favorite place to get an oil change. The prices and services are clearly communicated and the staff is very friendly. There is almost always coupons online for oil changes that I am able to use and I never have to wait long to get serviced!
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February 2024 by Bruce Kravitz
Ron, the manager at the Spicewood Springs Road location in NW Austin, is a great guy. He is fast, friendly, and very professional. I will ONLY get my oil changed, any ONLY at this specific Jiffy Lube location, when Ron (aged 73 years old) is ON DUTY! I trust him 100%!!!!Had the oil and filter changed today (30 January 2024) by John and John. They were fast, friendly, professional, and TRUSTWORTHY! Based on my past experiences, this is the ONLY Jiffy Lube location that I trust to change the oil on all our cars!
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January 2024 by Eli Resendiz
My mother and sibling went to go get an inspection on 1/27/24 and the inspection tech was incredibly hard to hear and made them extremely uncomfortable, something seemed off to them and they will not be returning
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January 2024 by Samantha Vasquez
Very polite and kind especially patient with me. I'm ignorant to the components of a vehicle.
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January 2024 by Mikki Prescott
We've been having all our oil changes and inspections done here for a few years, and I can't say enough good things about the customer service! They're always friendly and efficient, no matter how busy they are, and they never try to up-sell on things you don't need. I'll continue to recommend them to all my friends in the area!
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January 2024 by W F
Johnathan, Ron and his team were quick, efficient and pleasant. Thank you for making the experience delightful.
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January 2024 by Justen Andrews
Always as speedy as you can expect! Ron and his team run a tight ship!
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January 2024 by Jayd Aleman
Been to this location multiple times, the sweetest men work here. Always kind, honest, and fast! Thank you
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January 2024 by Rianna R.
Customer service was amazing! Manager working talked me through the process in more detail than most would give. Helped me feel safe and taken care of. This is the best Jiffy Lube in Austin!
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December 2023 by Skye McManus
The best automotive service experience I’ve ever had!
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December 2023 by Brian Pablo
Great experience! Very thorough with explaining everything and quick service. Thank you to John for the help.
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October 2023 by Martha Coerver
I have been to a different Jiffy Lube earlier in the morning and had waited over an hour for an oil change while the person was working on my car. Seriously lack of communication and general idea they didn’t know or have support to do their job. Area manager was there. Did not speak to me. I left and went to the second location and received excellent service.Service: Oil change
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October 2023 by Rachel G.
I had a bad experience with another shop in the area on Labor Day. I was calling around to get help and spoke with John at this location. He listened to me and I came by quickly and he helped me out. Because of that, I will always be a Jiffy Lube customer! Thanks, John!
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September 2023 by Thomas M.
I went today to this Jiffy Lube for a oil and filter change, got the honor to be attended by a car specialist called John, very loyal, clear, receptive and friendly. Fast and awesome job by these guys right here, thank you John! 10/10.
