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March 2024 by Violet Crown Jiu Jitsu
Clean
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January 2024 by Sam Eckert
I certainly don’t want this business to go anywhere and I appreciate that JJ’s is on Burnet, but the service here has got to change. I’ve lived in this area for about a year now and as a result I almost exclusively visit this location when I want Jimmy John’s. It’s been a handful of times now that I’ve come and every time the employees seem unhappy to be there. This is unique to the Burnet location as I’ve loved JJ’s for a long time and always have good service at other locations. However, at the Burnet JJ’s the employees seldom greet you, avoid eye contact and rush you in and out in a rather unfriendly way. I have never seen this location busy and I am starting to understand why: the employees seem to behave as if they are being abused somehow. There is either poor management, poor training, or the employees aren’t getting paid enough/opportunities for advancement. I know retail is hard and sometime people have to hustle, but if you’re gonna be in a customer facing position, please remember the impact you can have on the world around you, both positive and negative.
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January 2024 by Kristin Arthur
Very rude manager (Dave) order was wrong instead of apologizing he thought arguing was the best route. I ordered at 11:30am and got first sandwich an hour later it was wrong. He sent out another sandwich and still wrong. Finally at 2:30pm I got the correct sandwich I don't know what is going on with this location perhaps management needs to be reevaluated
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November 2023 by Kimberly Sadat
Love the fired jalapeños that you can put on the sandwiches! Gives it a great crunch.
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November 2023 by Kristin Lock
Service was fine, sandwich was made quickly. I ordered here yesterday for lunch and have been sick with food poisoning ever since. I have been throwing up and have had diarrhea.
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November 2023 by Ethan Thyssen
Excellent and consistent service. No mistakes on my orders and friendly staff.Average time-'till-sandwich under 2
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September 2023 by Jimmy O'Toole
These people cannot get an order right. Ordered it without mayo and tomatoes, and it was full of both. I even checked the receipt and now I’m at work and can’t return it. I will never go back. They clearly don’t care about their product.
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September 2023 by amy harris
The food is good.... When they get your order right. Nearly every time I order from here, my order is wrong. I ask and pay for cheese, there's no cheese. I ask and pay for extra meat, there's no extra meat. It doesn't matter whether I order in store or on the app. I truly do not understand how they can get a simple order wrong. This is one of the reasons why people are fed up with tipping. Why should I tip when I have to check my order when I pick it up, then go back and have them fix it?
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September 2023 by Austin Radonski
Delivery driver was driving recklessly and honking while at a four way stop not being patient In a company car.
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August 2023 by Pax S.
There's always been something about Jimmy John's that hasn't made sense to me: it always feels super impersonal and never worth the price. The staff at this location was very snarky when I asked if the sandwich they called out was mine (I hadn't even filled up my drink). The line worker said "yeah, we're REALLY that fast" and rolled his eyes at me. After about $14 and a wrap that was tasty but small, I left (once again) unsatisfied. Parking was also a freakin' nightmare. I will continue to boycott Jimmy John's and Subway and stick to Jersey Mikes or local sub shops.
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July 2023 by Sydney G.
Always have had good food and a good experience here. The parking lot is tight, but that's not their fault. Usually order on the app
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July 2023 by Jon J.
My choice for a "sub(marine)" cold cut sandwich. I usually get the "Vito" with a selection of cold cuts, cheese, and veggies. Oil and vinegar but no mayo, like a real Italian sub. I ask for hot peppers, extra oil and vinegar added, and cut in half. They have a good dill pickle and I ask for it quartered.
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July 2023 by Nitin N.
Staff was very friendly. I ordered Beach club and they made it really good. When you don't know what you want, Jimmy John is your go to place. Their sandwich are always fresh. Highly recommend..
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June 2023 by Dan H.
Thanks for having a terrible parking lot. Good luck to anyone trying to park there anytime around lunch. Luckily thunder cloud is less than a mile away.
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June 2023 by Denis Trudeau
Quick and friendly service but not enough meat in the sandwiches ?
