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January 2024 by Eva Dimitriadi
I had an amazing experience at the Jo Malone store at the Domain. I normally avoid the perfume shops because I get overwhelmed by all the scents and can't make a decision. Zakkary was very knowledgable and friendly. I never felt rushed or pressured to make a decision. I learned a lot about the brand and felt really good about the quality of the products. I ended up buying my first perfume ever! I got the English Pear & Freesia with a personalized cap. Love i!
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November 2023 by Danalee Velez
Amazed by the excellent customer service. They listened carefully of what I was looking for. I came in searching for my perfect fragrance that matches my personality, likes and looks. They also pampered me since I was having a very long day. All the staff is knowledgeable, kind and welcoming! Love coming to this store it’s exactly what I need for a me time.
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November 2023 by lanaNP
I was visiting Austin and took my best friend here since she had been wanting to try JM. I wanted to give her the birthday experience that I received every year at my local Jo Malone store in Dallas. Unfortunately, both the staff and the manager acted like they had no idea what I meant. We still bought some from the limited Highlands Collection but left incredibly disappointed. Either the staff here were not trained well, or they deliberately did not honor Jo Malone 's birthday gift. I advised my friend to never shop here again. All of her (and my) future purchases will be at the Dallas location.
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December 2022 by Madison M.
This place is one of the most wonderful places I have visited. The whole staff listens so well and really cares that you leave exactly what you are looking for. Even if you dont know what you want it is worth the trio because they are so attentive to find out what you like. I recommend doing the Jo Malone experience its amazing!
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December 2022 by Alexandra Cervantes
I love the experience and high-quality service.
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September 2022 by Takis Girl
The costumer service is amazing.
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May 2022 by Brendel Mack
I visited this location twice now and the customer service was amazing! I went in the Friday prior to Mothers Day and received a complimentary hand massage. Grace who assisted me was so sweet, gentle, and very informative about the products.
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May 2022 by Sweet Corn
The costumer service is amazing.
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April 2022 by Amanda Jones
I came in just for one thing and left with so much more. I was able to find a gift for all of my friends and they wrap everything so nicely. The customer service was GREAT. I can't wait to go back for my hand and arm massage appointment.
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March 2022 by Jasmine Blue
What a Wonderful experience at the first Free Standing Jo Malone London in Austin! Anicea and her team are professional and knowledgeable about this brand. My Hand & Arm massage was exquisite and so relaxing. I am officially addicted!!
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December 2021 by Angie M.
YOUR SCENTSATIONAL! I have never seen a stand alone Jo Malone before. I have only ever seen Jo Malone stores as part of department stores. (Sacks fifth avenue mainly). This store is a stand alone store and it is full of wonderful sensational goodies. If you are looking for a gift for your girlfriend, mother sister or even the males in your life, this is truly something special. I have been a big fan of the brand for a while now. They have such wonderful smelling perfumes, diffusers and candles as well as body care. The packaging of all of the products is very simple black and cream. I came in today to check out the store. But as soon as I came in I felt like I was trapped. (Hence the four star rating). I kept saying I wanted to look around but since I was the only one in the store the sales associate followed me around. She did give some good suggestions too. If you are in need of a great gift for your special someone I would highly recommend this store. You will not be disappointed.
