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November 2023 by Joseph S.
Great jeweler, friendly, good service will get you anything you need. I will not shop with anyone else in town. Very trustworthy.
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November 2023 by Rovenna A.
They did great when I took my boss silver jewelry to clean, so O took mine. Terrible job on my necklace. Didn't clean it all, it had black spots all over. Went to Amazon and purchased the liquid cleaner. Did an awesome job at my house. Never again.
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October 2023 by Meshelle Bourne
The entire experience of designing my ring & finding the perfect diamond was amazing!!! The exceptional service that my husband & I received was beyond our expectations. I LOVE my 25th wedding anniversary ring! It's perfect!!! Thank you so much Bill!!
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October 2023 by Johanna J.
I stopped by in search of a unique zodiac pendant that I could wear daily without being overwhelming. I had considered various options from other designers and online stores but sadly those pieces were just too large for my liking. That said, while the store did not have any zodiac pendants on hand for visuals, Bill was kind to show me two catalogs. I browsed both and finally selected a piece in 14K yellow gold - made to order. It took about a week (purchase date to completion) - 5 business days - and I was very pleased with the final product. Overall solid experience - I do recommend.
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October 2023 by Ingrid Jone
Super quick and neat fix. I needed my necklace shortened, and the staff was very nice and set good expectations for pricing. They took off 5 inches of my silver necklace and cost me around $40, they took about a week. Would recommend!
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September 2023 by Marty Z
I needed to have my engagement ring repaired. This jeweler was able to quickly provide an estimate with details of what they recommended be done. Communication was easy and efficient by text. I was initially concerned about downtown parking, but found there is public short term public parking across the street from the store. I will use this jeweler again.
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September 2023 by Elaine Juch
Went to get a family heirloom 22k gold necklace clasp switched out for a lobster claw clasp and they lost the original 22k clasp. I specifically asked for the clasp back. Took a month to get the necklace back when originally quoted 7-10 days because they apparently don't do repairs in house anymore and had to ship out to a 3rd party jeweler. I was told they ‘usually’ always return the original clasp with the necklace. Doesn’t help me in this case. Might be a good place if you’re trying to sell or buy but not for repairs unless you’re willing to have pieces lost in the process.Edit: I wouldn’t have written this review if it was just one mistake. The entire process was frustrating as I had to hunt down updates the entire month because as I had mentioned in two previous emails, I was not receiving the text messages that were sent. Turns out they input the wrong number and didn’t care to check after I confirmed my number in two other emails. Had to show up in person 4 times because communication was awful. Finally got my clasp back with 2 large chunks missing, and received numerous apologies but no effort to remedy the situation. Service is not ideal and suggest going elsewhere for jewelry repairs and this is coming from someone who gave a Denny’s 5 stars for service.
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August 2023 by Austin
Bill was such a delight to partner with for an engagement ring shopping experience. He was knowledgeable and patient throughout the process and gave me confidence that I was in trustworthy hands. It was a pleasure to have him share in this moment and we look forward to returning to Joe Koen & Son Jewelers for friendly conversations and future jewelry purchases.
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August 2023 by c Slown
Just had my wife’s wedding rings and necklace cleaned. Our family has shopped at Koen’s for nearly 100 yrs and I’m so glad my great grandparents started that trend. I wouldn’t have it any other way.
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August 2023 by Katherine Kolander
Bill Koen is welcoming, kind, caring, and informative. He has a keen eye for detail and is honest when asked his opinion on how something looks when you try it on. I chose a beautiful diamond bezel necklace, but they only had it in white gold. Bill ordered the pieces to make it in yellow gold and I couldn’t be happier with the finished product. It far exceeded my expectations. I couldn’t help but hug him, I was SO HAPPY! Wearing my necklace “by Bill Koen” in good health! Thank you again Bill!Our family has trusted Joe Koen & Sons for YEARS and we have always been 100% satisfied with their quality and customer service.
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July 2023 by Jesse Reeves
My father passed his 1984 Rolex down to me. I was told by 2 high end Rolex dealers that the watch band could not be fixed, and that I need to buy a new one. Koen rebuilt the entire band, and it’s literally as good and tight as new. Half the price of a new band, but also it has kept its sentimental value. I couldn’t be more pleased.
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June 2023 by Morgan Garner
Bill and his team did an amazing job resetting my engagement ring after it was damaged! They are super trustworthy, expedient, and the final design is stunning! If you are looking for personalized customer service go to Joe Koen!
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June 2023 by Rene Mendez
I loved my experience with Joe Koen & Son Jewelers! Mr. Koen helped me and was so kind, welcoming, and patient. He helped me through the process of designing a beautiful diamond engagement, one which my now fiancé loves so much! Thank you so much Mr. Koen! ???
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June 2023 by Barrett Guttell
They are amazing! Great selection and beyond easy to work with. You can tell they really care about their customers. Family feel and amazing results!!! We will be back!
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June 2023 by Ray Marney
The best shopping experience as my Fiancee and I are preparing for our engagement and wedding. The store was very helpful as they explored options and helped us find the most beautiful ring within our budget. I loved the fact they actually saved us money and did not try to up-sale or increase the budget we set. They exceeded our expectations and earned my trust and future business. The staff was patient with us and did not pressure us as some Jewelers have in the past. I highly encourage anyone looking for a an honest and trusted Jewelry Store to visit and shop at Joe Koen and Son Jewelers.
