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September 2024 by Vidal Meza
I really miss some of the old workers that used to work here a few years ago. Here at the store very rude. Just a bunch of middle-age man who angry at the world.
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August 2023 by E Busch
Shout out to John who is always helpful and checks to make sure I have what I need. While back he went the extra mile and I didn't get a chance to say, thanks! This is my preferred Johnstone location.
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March 2023 by Riley B.
I called for a quote and was floored by the customer service and information. My apartment building has nothing but mold in the vents and the gentleman who answered the phone gave me the best costumer service and was beyond helpful. I recommend this company greatly !
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February 2023 by Steven Villarreal
Neem going to johnstone for over 25 yrs ot always annoyed me that they would sell tk the public. Its about time they starting only aelling to contractors the comments from the do it yourselfers are making me laugh
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August 2022 by Ariel Martinez Torres (DEADPOOL)
Bad quality tools Justin don’t wanna help us
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November 2021 by Vidal Cortes
My experience is bad, I arrived at 8 am and it's 12 and they haven't touched my trailer, a terrible place to deliver.
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September 2021 by Jason krieg
Today we were basically told by the store manager Terry @ the Todd Ln location in Austin, TX that we are no longer allowed to purchase flex duct from his store because we are not a good enough customer even though they have flex duct in stock. Good luck with this business model Terry. Moving forward will do our best to not purchase from your stores and take our business elsewhere. So heads up small HVAC companies who do not shop here regularly. Your not wanted at Johnstone.
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August 2021 by Chris
These guys are a joke. Won’t even take the time to look up a part for you or if it can be ordered. My licensed ac guy is in his 70s is independent and been to the store many times. He doesnt get on the internet, he doesn’t like calling around. He does small family and friend jobs (cuz why would you do more in your 70s). These all high and mighty guys who work here won’t even look up a part when I call to see if it’s available so I can send my ac guy down to them. With the internet taking over these days, I see this place getting taken down any year. Avoid this place unless you like to belittled and made fun of. Buy everything online and take this brick and mortar out. They’re one of the bad guys still standing.. won’t be long..
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February 2021 by Jaime Olvera
I enjoyed shopping here. They are always very courteous and help me with what I am looking for. When I'm working in South Austin and need anything HVAC related I go here
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July 2020 by Marcus Gann
Turned away, no longer retail for DIY
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June 2020 by Jose Guevara
Great service and easy thanks you Steve!
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May 2020 by Jason Herrera
I do business with these folks almost daily the south austin location is well stocked and the staff is very knowledgeable and friendly i highly recommend this location it has everything.
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September 2019 by Hunter R.
Note that this business is now "wholesale only", selling only to contractors and not to the general public. That being said, I showed up there at closing time not knowing that they didn't sell to the public wanting a new capacitor. They could have easily told me to get lost, but instead they let me inside their store, tested my capacitor, and confirmed that was in fact my problem. They then gave me a flier for two companies that sell their products to the public (see attached). If they treat their wholesale customers the way they treat random guys off the street holding questionable capacitors, then you should be assured of good service from them!
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September 2019 by aaron phillips
Refuse to sell to public— FYI y’all need to change policy s and fast
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April 2019 by Dan Hugo
$600 for the same X13 motor that's on Amazon for $200. And $200 for the same PSC motor that sells for $70 everywhere else. The person behind the counter didn't care. Won't be back. Ever.
