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July 2025 by Krystal
Fantastic service!
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December 2024 by Stephanie Cruz
Pretty disappointed with my experience at this location I'm a local DIY and call to this location early in the morning and asked if they were open to the public and they assured me that they could sell me duct work but other items you definitely would have to be licensed for coils or something like that more advanced. I came to the Austin location trying to get some duct board and the gentleman walk me through the warehouse show me the duct board but also said I could go to the Pflugerville location since I was from Round Rock and they would be able to cut it for me I called before I came to the Pflugerville location I spoke to Jason I asked him what I may need to know if anything I have the dimensions and everything he instructed me as long as I got there before 5:00 it was 3:50 at the time that I would be glad to help me out. As soon as I came into the office the gentleman said he wasn't sure if he could help me out since I was a homeowner and another gentleman I'm assuming was the manager overheard him and told me that the other location shouldn't have told me they were open to the public and they were contractor only pretty disappointed to be bounced around to finally be told that when that was my first question at the metric location over the phone when I had called earlier in the morning and especially since I called to the Pflugerville location at 3:50 just prior to going there to finally be turned away disappointed experience they should have sold me my duct work for my trouble and their error. I was excited to come here after reading all the reviews on how helpful this place was I'll make sure to get my contractor's license and never come to this place. Lost customer for life.
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November 2024 by Darron
All HVAC Pros come here!
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April 2024 by Dustin Urdaneta
The staff is always welcoming and friendly. Counter Sales reps are very knowledgeable.
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April 2024 by David Young
White glove service in action. The staff are always warm and friendly. They are very informative and helpful when I call and have questions about certain products. Best whole sale hvac/refrigeration company in central Texas
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April 2024 by Aaron Bevan
This place has some of the longest waits. Ever since they changed to a new system where you used to be with the same customer service rep from order to pick up. Now there is one bumbling warehouse guy that doesn't even keep the orders in order. The system breaks down and what used to take 15 mins takes 30-40 mins.
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April 2023 by tony luz
The grand opening was horrible.the food I don't even have the woods.are company spends lots of money here also.the portion look like some homeless shelters gives out .very little
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August 2022 by Daniel
This is the best hvac supply house in Austin. I love doing business here. Excellent employees. Ben is the man. Pat should buy him a lunch. Pat is awesome! Rad is very a great customer service oriented guy. Chris is very helpful. Great staff. I will continue to do business here!
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August 2022 by Audrey H.
Bad experience here. John is a Racist white supremacist and shouldn't be working at a place where customer service is needed.
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November 2021 by Manukea Irvine (I Am a creator)
They are awesome folks. Love their energy. Everyone who works their are down to earth and you can tell they love what they do. Thanks guys.
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June 2021 by Always forward And not backwards (Ayad EL)
They are awesome folks. Love their energy. Everyone who works their are down to earth and you can tell they love what they do. Thanks guys.
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December 2020 by Rigoberto Alvarez
For 18 wheeler it is difficult to park in this company dock, especially if is wet...just be careful with traffic coming your way...thanks
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December 2020 by Charles Veal
Very welcoming and the employees are great and professional
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December 2020 by Jeff Carlson
Had the part needed for the job and had it ready to go.
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August 2020 by Ray Rashid
Not a good customer experience.Was there for a motor to buy in scorching summer But they refuse to sell an electrical item.Why a contractor license for electric item?
