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April 2024 by Morgan Blacklaws
Truly excellent experience and service. Quickly offered suggestions and went out their way to find a solution.
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April 2024 by Easton Dillehay
Had a wonderful experience here find a tuxedo for my wedding. Dylan was on the ball and very accommodating. He made the decision making very easy and had great suggestions and feedback when I needed it. Thank you sir!
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April 2024 by Cameron Joey Koo
Found a really nice suit. However, the sales associate that helped me was rude and dismissive. Would not recommend this location.
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December 2023 by Donald Dickson
I always get excellent service here. But I wish the downtown store had as much inventory/selection as the Arboretum location.
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November 2023 by Benjamin Sawyer
My experience with Saeed at Jos A. Bank has been 100% positive. He was able to quickly find what I requested and suggest options that met my needs. He has an eye for sizes and style that suit the client. I enjoyed his humor and appreciated his attention and proficiency. I will be coming back to see Saeed again.
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October 2023 by Philip Benavides
I received excellent service from Saeed while shopping for a suit recently. He is very personable and knowledgeable and I marveled at his ability to effectively juggle 4 customers at the same time while never missing a beat, even making time to pepper in humorous anecdotes and witty comments to keep his customers entertained. He's a true master!
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October 2023 by Greg Kelley
Dillan (dylan?) was fabulous. Seriously I came in with gym shorts and a dirty t-shirt and walked out ready to go to the office on Monday for ~$125 (4 shirts and pants). Decent prices especially if you can find your size for some additional snags on the clearance rack in the back
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October 2023 by Noah W.
I walked in with only 15 minutes to find a suit, and had the best experience ever! Said immediately walked up to me, asked me what I needed, and had me fitted and out the door in ten minutes! He was gracious, incredible at knowing my exact size, and put a perfect outfit together. I would fly back to Austin just to go back to Said.
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September 2023 by Mason Kushnir
Had about two minutes to come up with a bright outfit for a wedding, shuttle waiting at hotel. Staff met my very out of breath prompts of "BRIGHT COLOURS, MEDIUM, SLIM FIT, URGENT" just in time for me to make the shuttle. Absolutely clutch, five stars
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August 2023 by chris cline
Danny and long time clothier Saeed are the best in the business. Be aware this store is downtown so parking is limited. You can call them and they will bring any items you’ve already paid for outside if you need.
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June 2023 by Saima A Khan
Had an amazing experience today with salesperson Saeed at the south congress location. He was so kind and respectful, answered all of my dad’s questions, and offered his professional guidance on several outfit choices. He made us feel at ease even though it was close to closing time. Hands down the best customer service I have received at a store before - I hope he gets the recognition he deserves from management!
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June 2023 by Doug Brennan
Overall lack of communication and professionalism amongst the staff. Missed due dates on tailoring. Called to confirm my suit was finished, they told me they reached out regarding follow-up measurements. They didn't, I never received a call or email and would have never known if I hadn't called myself. The only positive aspect I can mention is after going in for re-measurements, everything was ready next day. Don't expect accountability.
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May 2023 by Erik Nelson
Sales associate tried to con me into accepting store credit rather than a full refund on several jackets I am attempting to return. After insisting that I was within the return window, I was told that maybe if I called a customer service number, which he reluctantly gave me, they might be able to do a refund if I shipped the items back. Upon leaving the store, I looked up my order through the website and started the return process there. Processed with no issues and the last step was to ask me whether I wanted to return via FexEx or IN STORE. Don't appreciate being lied to nor being almost conned into accepting credit for nearly $1k worth of items that are eligible for full refund just because the clerk didn't feel like handling some returns that day. Cannot do further business with a company where this sort of thing occurs.
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May 2023 by Michael Kernan
Ordered a tux rental for a wedding on Monday and they told me it would be here Wednesday because I am flying out early and then they couldn’t find my order and now it’s supposed to arrive on Friday when I told them I wouldn’t be here. Don’t trust what they tell you here. I also paid a rush fee so now I guess I’ll order a tuxedo tshirt off Amazon!
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February 2023 by Ben Nudelman
Customer service and quality of product were almost perfect. Only issue is I was told I was buying a size 36 Regular but given a size 38 Regular and it was never mentioned. I suspected the suit felt a bit bigger when I got home and sure enough it was a completely different size than advertised!
