-
November 2023 by J.C.
Chris was very nice and helpful. Found the perfect suit!
-
November 2023 by Trisha Fox
I worked there for a year so to be honest I am bias. They bend over backwards to help customers.... including honoring other places deposit for rentals when those places went out of business. We really care about our customers.
-
September 2023 by Matthew Berman
Chris helped me out getting a suit for a wedding. I walked in expecting I could rent it, but Chris said they don’t rent the exact style my friend had for the groomsmen. He got me fitted and gave me a pretty good deal on everything. Knowledgeable guy on fits and styles. I’d recommend this location.
-
September 2023 by Brian T
I love the personalized service. Well made clothes at a reasonable price.
-
June 2023 by Zach Mitchell
Great deals and Excellent customer service experience from Dylan today. 100% recommend this store.
-
May 2023 by Patricio Daniel Alvarez
We ordered online but some of the clothes didn't fit. We brought them back and exchanged them with no additional cost, although we had gotten a large online discount. While at the store, we found more excellently priced items. The sales gentlemen were very nice.
-
May 2023 by Motke A.
Update: Based on my review I was asked to contact the customer service department which I did. After some back and forth and providing the same info a couple of times they were able to find the order and confirm my story below.I was offered a 30% discount on a future purchase, which would have been lower than the standard discount they provide. They also confirmed they don't have shirts anywhere in their system with the style and color I chose. They also managed to get the size wrong (again). It's like the Keystone cops opened up a clothing store.Needless to say I will not be wasting my time with this store again. How can u go lower than a single star? Yelp may need to get a special rating for Jos A Bank.Original review:I used to purchase all my suits in NJ at a Jos A Bank. Seems Jos A Bank in TX are far far worse than the NJ ones. I made the mistake of trying to purchase a simple suit and two dress shirts at this location. After waiting a while for a sales person - one finally approached me and I was able to decide on a suit. Had a minor chage for the pants and wanted two dress shirts. That's when the run around started. It turned out the store had non in my side. The sales person entered in the system to ship the shirt to my home. After a week - I recieved a single shirt(wrong size) and called the store. I spoke to Nick who told me I would need to come back to the store to clear the issue. OK - so I drove back 30 minutes. In the store - Nick was not present but a lady T. typed away and told me they don't have any shirts in my size in the entire system - A result Nick could have already told me (and even when I purchased them). Bottom line- I've never experienced such a waste of time with not even minimal effort to make things right.This is the last time I'll walk into any Jos A Bank.
-
April 2023 by Addison Phillips
Every single staff member that I interacted with while renting was extremely respectful and professional. I almost never leave reviews for businesses but I was extremely impressed.
-
March 2023 by Hannah C.
Chris is the best!! We walked in and he guided us through the process of buying a suit like a pro. He was so well versed and knowledgeable and just so incredibly friendly and made it a great experience. Can't recommend this place enough!
-
February 2023 by Kasi Hennigan
John at the Joseph A Banks of Research was absolutely wonderful and patient. He helped us pick a suit jacket, vest, did measurements and brought my fiancé countless shirts till we found the perfect fit. Then with his style recommendations we were able to have the outfit come together with a tie and pocket square! He was so nice, and so knowledgeable of his trade. Highly recommend stopping in to this store and having him assist you!!
-
January 2023 by Josh
Super helpful when I needed a hem. Even though I didn’t even buy the pants there. Went out of their way to accommodate. Very grateful.
-
January 2023 by James Botek
Looking for a suit to walk my daughter down the aisle in. I work in construction and wear jeans and boots all day every day. I explain this, get pointed to wall of suits and pointed to changing rooms. No mirror in them btw. No measurements, no real assistance. I guess my expectation of assistance for a purchase as important as this would be better than I can get a JC Penny and they are bankrupt! My business will be going somewhere else.
-
December 2022 by Tom M.
I rarely dress up and this is not a normal store for me. I needed a suit (and every accessory) for an event so I came here. Chris (who I think is the manager) is fantastic. I was clueless and he went above and beyond to help me. Plus, they have good discount promotions, so it ends up less $$ than you'd think.
-
December 2022 by 1Stop Travels Inc.
Just walked into the store. Wasn’t greeted Wasnt acknowledged at all. I came back to this store Bc I was helped by a young lady a few months back and she was so helpful. But today the old gentleman with glasses and the guy with the ponytail. Crazy Bc I was planning on spending some money there. No one should ever be treated as such in retail. To know I spent money here is upsetting.
-
December 2022 by Tristin Wise
Chris saved the day.Excellent customer service, education, and support. Thank you for a perfect experience.I will be definitely shopping here more frequently.
