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September 2025 by Gina VanDevender
We were at the Kendra Scott Flagship store today, it was packed! However, the customer service was STELLAR!!!! Catherine helped my daughter and me with our many purchases, gave us her honest opinion, and was an outstanding associate!!!! I would recommend this store forever and Catherine was so great, went above and beyond to help us!!! It’s Parents Weekend and home game day at UT and the town is packed. However, KS flagship store did not disappoint!!!!
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August 2025 by Chuck Wall
Loved the store very airy and open
Lots of new things
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July 2025 by Lael Hasty
I went to Kendra Scott on Lamar to buy a necklace and somehow lost my earring that I was matching the necklace to it. Destiny and Erica were so professional. They contacted security to try to find the earring in and around the store and in the meantime they sold me a new pair of earrings for half price. What wonderful, caring ladies and this store is the best in regard to customer service. Kudos to a great organization who truly care about customers.
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July 2025 by skyler
I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fashion jewelry,” even though their site says they offer out-of-warranty repairs for a fee. This “fine jewelry only” rule isn’t clearly explained until after you already bought the item and it breaks.
Their customer service offered me a 15% discount on a new item, which doesn’t even apply to most of the store. If your jewelry breaks after 30 days, they basically just say “too bad.” For nearly $100, I expected better quality and actual support. Won’t be shopping here again.
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June 2025 by P. LAFAYE
Beautiful store!
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April 2025 by Ana Andaluz
I visited this location and was extremely happy with the assistance that I received! Veronica was really helpful and was happy to help with everything I needed. She went above and beyond, and this was the best experience at a Kendra Scott that I've had in a while. They also had a really big inventory and such a clean and organized store!
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April 2025 by Anna Pfeifer
I visited this Kendra Scott location after the first location I visited did not have the Color Bar ring combo I was looking for. They held the stone and ring that I was wanting, remembered my name from when the first store called, and were so kind throughout my visit. Thank you, girls !!
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January 2025 by Ruby Bach
Hello! We stopped in tonight at the N Lamar location, knowing exactly the ring we wanted. When we came in the store, we felt immediately judged. Sorry we did not stop by, after shopping at the Lambo dealership down the street.
When we asked for the ColorBar garnet, the January birthstone, our salesperson, Destiny, presented us with a light pink stone. When we told her that it was not a garnet, she proceeded to tell us that the stone was what she had for the January birth month. It looked like a stone for October. Upon asking for red/garnet/ruby color stone i finally found one. For being the flagship factory store, we were surprised at the lack of variety (and willingness to help the customer). We received the ring and was shuffled out of the store in an incredible rate of speed. The customer service was deplorable. We felt like we were treated like peasants. We are loyal Kendra Scott fans, but we will NEVER visit this location, again. We were treated with no respect, and the color of the stone offered to us was 100% incorrect. Sorry, Kendra Scott store @ N Lamar. You need to treat your customers better. We won't be back.
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January 2025 by James Ivery
Went in to get some items cleaned for my wife and the staff was so helpful. Love going to this store
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October 2024 by Michael Ross
Ahhhh Kendra Scott...
My wife loves you...
Happy Wife, Happy Life!
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September 2024 by Cris GARCIA
I just love going to all Kendra stores. Erica was for my first ever color bar party. It was amazing and everyone enjoyed it. I am having another one soon.
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September 2024 by Jax R
I just want to say how sweet and patient every young lady was with me. I didn’t know what to get. I searched and searched and was very indecisive. I finally decided on something and then had to alter my decision. If it bothered them I never knew. Everyone in there I encountered was patient and helpful as I weaved through my decision making. I finally did get something, that my wife loves, btw. My wife has a large KS collection as it is so it was hard to find something she didn’t already have for game day. Their engraving options made the perfect choice. Thank you to all the professional, polite, patient young ladies who helped me make this gift as special as it could be.
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March 2024 by Jay S
Shady interview process
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January 2024 by Angelica sanchez
Nothing against this location but definitely wish they explained that they don’t have a full return policy . Now stuck with a gift card and no plans to use it in the near future. Only exchange or gift cards for unworn items. Didn’t see the small policy sign since I was in a hurry shopping for the gift and only an email receipt was issued at purchase. First time shopping here and probably wouldn’t purchase anything again after I get rid of the gift card.
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January 2024 by Mando Contreras
I was passed over by sales ladies working there. They attended someone more dressed than I was ? I was on my lunch break trying to find a gift for my wife. I had to finally ask someone for help. When I did get the help I needed, they were out of stock of the item I needed. 1st time I had an issue.
