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January 2024 by Mary C.
This is a horrible company! If I could give 0 stars, I would! They are harassing me about a past due payment. The problem is, I PAID THE INVOICE, and I have the cancelled check to prove it. But they keep calling and calling. I am so sick of this! And just try to call them, I was on hold for 45 minutes before I gave up.
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December 2023 by Mona Bocharova
Had a horrible experience. Won't recommend this place at all. They don't respect appointment time. My husband and I both had our appointments but they were letting some walk-ins while we had to wait for 30 mins way past our appointment time. Rude and unprofessional people. We left without getting our blood work done as we couldn't wait any longer. The staff at the desk actually told me that they don't care about appointments, it's first come first serve. So don't bother booking an appointment here.
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November 2023 by Victor Mena
Google says they're open on Saturday at 730am but when you call them, their phone message says they're open on Saturday at 8am. So I drive over, arrive early and their sign on the door says they're closed on Saturdays. Get it together guys. You're wasting my time.One last thing, why even bother saying no drug screening on Saturday when your sign says closed on Saturdays smh ?
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November 2023 by Bianca Barnes
Love the atmosphere he’s very entertaining and understanding because I arrived early under the circumstances I didn’t know drug screening start at 1pm I had a great time thanks so much lapcorp for getting me in and out quickly
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November 2023 by Sarah K
The phlebotomist is very kind and good at his job. I made an appointment online and got right it
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October 2023 by Kendra M
What time do you all close for lunch sign on door Says 1130 to 1230. Online says 1pm? I got here at 1130 they were closed came back at 1230 still closed still waiting and it's 1250 no one has opened the door yet. Hour and a half lunch must be nice.Operating hours need to be updated. I stopped by at 4 they were closed. Website says 430 and Google says open until 12am. What time do yall close??????
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September 2023 by Wendy
2 IMPORTANT THINGS TO KNOW TO HAVE A SMOOTH AND QUICK EXPERIENCE: 1) Make an appointment on their website!! I was seen in 10 minutes only because I had an appointment. Walk-ins had been waiting more than an hour. And 2) Make sure the technician knows you have an appointment! After I auto-checked in,I waited about 5 minutes and then decided to make sure he knew I had an appointment. He verified it and I was the next person seen! The technician is the only person there, but he’s very kind, soft-spoken and calming.
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September 2023 by Roderick Robeson
Before you come to this location (711 W 38th St B2, ATX) you need to recognize the process is VERY VERY slow. There is only ONE phlebotomist at this location; however, the guy here is VERY VERY thorough. And that is exactly what you want in a phlebotomist. He reads the orders, he takes his time making sure he is doing what he is supposed to do. He even found errors on one of my lab orders and corrected it. I get blood work done fairly frequently. I have had Quest do my blood work. Got in and out. They lost my blood work and a fecal sample. Switched to Clinical Pathology, got in and out. They lost my sample TWICE, called me in for a "recollection" and they lost the recollected sample. As long as I live in Austin, I will use this Labcorp at this specific location; however, if you are in a hurry don't come here and definately don't come with an attitude. There is only one guy in the back and he is really really good.
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September 2023 by Chrisleigh P.
They are so understaffed here. They also do not honor the check in process and skipped me for no reason. I waited and extra 45 mins than a guy who came in after me for the same thing, no appointment. I recommend you see if your employer can collect prescreen labs from another company or location. This one is terrible.
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August 2023 by Brian Alford
Completely incompetent staff - our doctor has sent us requisition forms twice for STAT/same day lab results, and both times the staff did not follow the req form. The second time they actually sent the lab to another lab in a different state so the results wouldn't get back for multiple days. Our doctor even called this operation incompetent.If your labwork or following instructions are remotely important to you, go somewhere else.
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July 2023 by Liz Z
Very dated fertility, i waited for more than an hour for my appointment, which was very disappointing
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June 2023 by Tac A.
Website says they're only open from 8am to 12 pm. I show up here at 7:45am to see on the door that emolument drug testing is only 1 PM to 3 PM. Nowhere on their website this is mention and in fact, they are supposedly closed at this time
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April 2023 by Katie Jo Dixon-Blaboe
There is inconsistency with the hours and opening of this location. I came Saturday to have a specimen completed and they were closed while previously being open on saturdays. I went to two other locations on Saturday that were listed as being open and both were closed. I came first thing Monday morning to this location and they should be open, however, me and a dozen people are waiting in the parking lot because it's not open as stated.
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April 2023 by Lauren C
Made an appointment, was seen and out of there in like 10mins. There is only one person working, so be patient and kind. There isn’t AC so I would avoid during the summers if it were me.
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April 2023 by Kenneth Pinzon Rojas
worst scheduling process and no one picks up the phone. Inconsistent times. Fast process after arrival
