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November 2023 by Leanne Kuhn
Hate that I even had to write this. I have been going to this location for about 2 years now and never really had an issue. The whole team was nice and explained things clearly. When they hired a female assistant manager, I was so excited and she provided us with the best service ever! Short news: it doesn’t appear she’s there anymore.I’m very disappointed in the service we received today and how the manager of the store, Christian, behaved to my partner and I. I’ve managed at hotels before-I get it. It’s hard. But you never need to act like that to someone who’s simply asking something to be explained.Will not be coming back here or to any Lamb’s shop in the future (I know they won’t care, but maybe this can help change the way they act, especially towards women).
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November 2023 by Nick Carter
I took my car here for an inspection and had them check a slow leak in one tire. They told me there were 2 nails in it and that it was too close to the sidewall to repair. They wanted 900 each for the tires which cost 500 elsewhere. So I decided to get new tires elsewhere. They showed me the damaged tire and the nails were clearly in the repairable area. Crooks. Don’t trust them.
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November 2023 by Brady W.
It has been a year since I started this journey of trying to get a knock fixed when I turn my car to the right. $3000 later and many trips while missing work and every time I take it in it comes back worse. I could not drive to Houston for my best friends celebration of life because I could not trust my car., Thank you Lambs! i have even tried to reach the area supervisor and have spoken with the GM's of S. Lamar and 290 and got no where. Go to any other place even Walmart because at least they stand by their work. -10 from me. Lawyers next!
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October 2023 by Mo Ordell
Classic bait and switch. Called to ask if they can align my newly lifted vehicle. They said yes, it'll be $129.99 and we can get it done by the end of the day. I turned around and headed their way. Upon walking in the other guy asked why I needed an alignment so I repeated that I lifted the vehicle and it needs an alignment. He than says "OH that's going to be $189.99 because that's a lifted alignment and we have to use different numbers than factory". I told him the guy who answered the phone, also standing in front of me, said it would be 129 and I told him it was lifted. He said "No".Haha good luck Lambs conning people like that and not honoring what your employee said on the phone. Headed back to firestone now!
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October 2023 by Lynn S.
I live in Lago Vista, about an hour from this location on McNeil. I called in and asked a gentleman if they could rotate tires on a RAM dually 3500 with 35 tires. The gentleman stated they could. I asked him if I needed to make an appointment and he said no "Bring it on in and we will get right on it" . I drove to their location, almost an hour. I went in, gave my keys to the front clerk. He said this might take an hour or so, did you want to wait for it. I said, that is fine. He goes outside, comes back in and then goes to get his manager. His manager walks up and says, this will be a 4 -5 hour job, bla bla, dismount, 6 tires, bla bla, spacer, bla. I said, your associate stated it would only take an hour and I drove an hour to get here. I specifically told him what type of truck, size of tire, etc. I was ok waiting an hour, even an hour and a half since I had my laptop to work. He said, this is an all day job. He then asked if I wanted to make an appointment. I left. Horrible service.
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September 2023 by Warren W.
terrible customer service, they'll get the job done most the time but they have messed up my wheels pretty bad before. front desk person always seems miserable. Ray was the only one that gave good service and he's gone. might as well close this location down.
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September 2023 by Betina Foreman
I was told l could have my car's ac checked and serviced in an hour and a half to 3 hours. The short version is it was an hour and 45 minutes before they even took my car into the shop. There it sat for about another 30 minutes before anyone came near it. Meanwhile 2 young women came in and received car service and each left in 30-45 minutes each.After 2 more hours they said l had no freon, so probably a leak, and my blower motor assembly needed to be replaced at a cost of approximately $1000. I asked why the ac was blowing just fine at all 4 speeds if it was shot? He had no viable answer. He generously offered to apply my coupon to bring it down to just below $900.I know when someone is trying to shaft me with the automotive "uterus tax". Consequently l left without having any repairs done to my car. I am a very dissatisfied customer, as they wasted the majority of my day for nothing. I will not be going to Lamb's for anything in the future.
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September 2023 by susan angelis
I have been bringing all my vehicles to this location for the last ten years. Reliable, honest, amazing work! I recommend them to anyone looking for good auto mechanics. A++++
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September 2023 by Marty W
I was really surprised by the speed of service: car was towed in at 6:00pm, I received a text at 7:00am the next day with the diagnosis (needed new starter) and price ($980). Service was done by 1:00pm. So speed & quality of service was excellent, but price was about $300 over the high end of the range on the AAA car service price estimator. It’s a trade off. I suspect I would have had to rent a car for a few days if I’d gone elsewhere
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September 2023 by Bridget Goodwin
I have relied on Lamb’s for many tire issues and they have always been wonderful. They provide an estimated time that is spot on and they treat you with respect and are courteous. Keep up the great work, Lamb’s!
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September 2023 by faatimah ahmad
My car was needed a few repairs. I was driving around all morning to find a shop that would take a walk in. The customer service was outstanding, from the front desk to the mechanic himself. My car feels amazing now. I really love how I was able to view the updates and estimates online. Will definitely be coming back!!
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August 2023 by Jonas Pavao
Spare yourself and go to the location down the street closer to 35.I had an associate call and ask me to bump my appointment up 3 hours because the service rep needed to leave early for the day. Fine-Come time for the appt I confused it for the location down the road, so I came in pretty late. I’ll own that! But once I arrived the guy at the front gave the nastiest attitude.I walked right out and was welcomed in by the location down the road.
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August 2023 by Coolnetworks
I called them last week to make an appointment to swap out my wheels the lady on the phone said oh yes we can get you in on Monday and I said great she said as long as your tires are in good condition we can do it. My tires are Michelin 4.5 years old btw.I take my time to load all the wheels in my vehicle and drive all the way down there and they look at my tire for 10 seconds and say no we can't do it they're older than four years old, pause what???The worker said since they're a little bit older they can't do it only on newer tires. Complete waste of my time.
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August 2023 by Matt S.
They did a great job and really went the extra mile to make sure I was taken care of. I will definitely be going back and would recommend them as well
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August 2023 by Chris D.
This is the first and last time that I take any of my vehicles to get worked on at this place. Never got a call from Todd to inform me about what my vehicle needs or concerns. Dropped off my van on Monday with an appointment and didn't not receive it back until Thursday. I hope management give me a call so I can further explain my dissatisfaction
