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November 2023 by Steven Gregor
Got a basic oil change in Nov 2023. Good price, friendly sales staff, fast turnaround, but the technician got oil all over my car. Oil on the exterior door handle, dashboard, seat, arm rest, and tons of gritty black grime on my floor mat. Took me 2 hours to clean the mess up. Even left a dirty red oil towel on my floor for a nice gasoline aroma. I realize someone who does oil changes all day likely has some oil on them, but this was careless and disrespectful. Likely wont return.
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November 2023 by Karen Todd
Very friendly, cheerful reception whenever I step inside theCheck-in & waiting area.. I used to go to another Lambs before I moved & my experience was equally as pleasant. I've been going to Lambs for my auto needs for 13 years.
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November 2023 by Richard Navarrete
I called Lambs from a gas station 25 min until closing time on a Friday. Tire, completely flat and the fix it in a can didn't work. Brandon, the manager answered and then drove to the gas station, filled my tire enough to make it to the shop and alerted his guys that is be coming. With his finger in the hole in the tire, it barely got enough air. I drove straight to Lambs and the bay was ready for me. They're fixing the tire now. WOW and thank you is all I can say. Brandon and his guys helped me out where I'm not sure what would happen next. I can't thank them enough. On a Friday and at closing time. So much appreciation.
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October 2023 by Jake R.
While these guys are very efficient and have exceptional customer service their prices are ridiculous. They wanted to charge me $1000 for spark plugs, a new battery, and a fuel system flush. The price of the battery was reasonable, but the fuel system flush alone was about $250, compared to the $80 quoted at Jiffy Lube. Unless you're in a pinch, I'd steer clear.
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October 2023 by Dig K
My first time at the place. The service was great and it went smoothly. Time of wait was reasonable. Price to test/diagnosis for battery, starter, and alt in my hybrid vehicle is very very reasonable if compared to the dealership. They identified the issue and resolved it. Great communication.
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October 2023 by Jay Xiao
I had a loud rumbling noise coming from my car driving at high speeds that I needed a diagnosis and repair for. They quoted and charged me $124.95 for the diagnosis which I gladly paid. They asked me to leave the car with them and they were able to get back to me in a couple hours. Their diagnosis and recommended repair was to replace my front driver side wheel hub and bearing and quoted me $1000. I didn't bother to ask for the itemized bill because $1000 seemed too high. I declined the repair and researched that the national average cost of this repair was $450. I decided to get a quote from 2 other places for the repair in Austin that gave me a quote around $460. The diagnosis was correct and I was able to get my car repaired at a different auto shop for half the price.Pros:- Professional, quick, and knowledgeableCons:- Not transparent on repair recommendation cost (no itemization)- Overpriced
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October 2023 by Joe Chase
I dropped off my Jeep for a tire fix. They quoted me a price and a pick up time, both of which were met. Then Lambs filled up the other 3 tires to match the same psi , yes I am a Dad. I'm going with 5 stars. It seems simple enough, but it's a detail which is super important that I didn't have to ask for.I'm confident I will be there for other automotive issues.
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October 2023 by Sahvannah Shavers
10/10 services! I was lucky enough to get same day services (on a Saturday!), and the people are so nice! Prices were great, my husband will be taking his car in on Tuesday and I'll be back in the spring for new tires!!
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September 2023 by Kim B
I barely started my car, knowing it wouldn't start again without repair, so I took it to Lamb's, knowing they would take care of me like always. I was greeted by Alex, who handled my issue with professionalism and courtesy. This is the second time I've utilized Lamb's for auto repair or tires and have become a customer for life. Thank you Alex and the Far West Lamb's team.
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September 2023 by Sam H. (Sam BH.)
Very friendly and accommodating guys. Helped with choosing a reasonably priced set of tires with decent lifespan. Have done a couple of smallish but necessary jobs efficiently and very reasonably. Recommended ?.
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September 2023 by Priscila Hernandez
The work they did on my car was great, but their customer service is the reason i’d happily come back. These folks were super nice both on the phone and in person; and they explained my car’s issues thoroughly using words I could understand! (didn’t try it but they also have a keurig in the waiting area)
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September 2023 by Stacy Schweigler
Good customer service. I went at a time that wasn’t very busy, the guy used a coupon for my oil change even though I didn’t ask him too. He recommended future treatments for my car which is good. He didn’t seem to up sell much.
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September 2023 by R Meyer
My family and I have always had a great experience, here! They patched up a tire quickly and also check my tires for air free of charge when I visit. David the manager is especially friendly and knowledgeable!
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August 2023 by Suzanne McFarlane
They got me in right away. Gave me a realistic list of what needed to be done, and that it would take a while to do so. They also contacted me for approval when additional things needed to be taken care of. My car is 10 years old and has required very minimal maintenance, partially due to caring for things before it is an emergency. I was expecting additional items to be found and am glad they are being taken care of.
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August 2023 by J. S.
Great work and easy in/out for a simple tire repair. Good workmanship and quick service, much appreciated.
