-
February 2024 by Brendan M.
poorly run business. I wanted to like them just because they usually have stock of my medication even when everyone runs out. unfortunately, the reason for them having stock is that it is a terribly run business. Today marks the 6th time that that I have tried to get my prescription in the morning, only for them to: 1. not be open during their morning hours, 2-3 times opening 1-2 hours after their scheduled hours begin. 2. opening without a pharmacist??? if you're going to be a small pharmacy, with a limited selection beyond just medicine, you should probably have more than one pharmacist, and the one you do have shouldn't have such large period where they aren't working? my prescription has been sent in with more than enough time to process. I need my meds and I have to wait until end of day for the pharmacist to show up? These kinds of practices are just not in line with the Value that a locally owned pharmacy should be providing. Back to Walgreens I guess
-
December 2023 by Jocelyn D.
Liberty Pharmacy is phenomenal! They mask in n95s and come outside to do vaccinations, so everyone (even our VERY high-risk family member) can stay as safe as possible. They also stocked Novavax, and are very thorough when answering my questions about different vaccinations. We are DEEPLY grateful to know about Liberty Pharmacy - they follow legitimate science and genuinely care deeply for their customers! THANK YOU, LP!!
-
December 2023 by Andrea Gullette-South
The drive from our house may be long but the service and amazing pharmacists more than make up for it.
-
November 2023 by Jeff E.
Bad vibe there. Went in to look at walkers. Two men behind the counter, one on the phone arguing with a customer and the other being brusque with another at the counter. I waited a quite a while for someone to even acknowledge my presence, but turned to my friend and said, "let's get out of here. Too much hostility." It might have just been a bad moment or a bad day or just the way they talk to people but it's just not for me. ymmv. 3 stars only because they have some decent mobility products even if nobody was available to talk about it or even notice us and give a quick, "be with you in a bit."
-
July 2023 by Claire Greenspan
please actually answer the phone so i can actually know if my meds are ready before i drive an hour out there :)
-
April 2023 by Maryann Vela
The pharmacy had what I needed when almost every other pharmacy in town or out of town didn't have it but the only down fall was they don't except insurance so i had to pay cash. So if your looking for Amphetamine Dexo 25mg they had it but it's expensive.
-
March 2023 by Nick N.
Liberty was my pharmacy for several years. I liked the idea of a small independent pharmacy over a large chain pharmacy. About a year or two ago Liberty changed owners and things started to go down hill. There was no longer any interaction with the pharmacist. If you asked a question of the counter staff they acted as you were bothering them. A recent incident caused me to change pharmacies. My blood pressure has been running high. My doctor decided to increase the dosage of my bp meds and called in one new script which just increased the dosage of my old medication. I picked up the medication late the next day. When I opened the bag the next day, there was a second medication in the bag that I or my doctor did not order. I figured out it was a pain medication (controlled substance) that I was on a very short time 2 months ago. I believe that medication was not supposed to be refilled. When I called the pharmacy, I was treated like I was bothering them . During the conversation the woman I talked to said twice, "I don't know why he filled that". Never was there a I'm sorry, we made a mistake or anything near an apology. Instead the attitude was more like it was my fault. No offer of a refund was offered. When I told the woman I would be bringing the medication back on Monday and expected a refund, her response was a very nasty, "We will take it back this one time." I told her it was the pharmacy's mistake not mine and that our household would be changing pharmacies. Another thing about this pharmacy is several times when we picked up our meds, pills would be missing. In pen the number of missing pills would be written on the label in pen. This, we figured out by ourselves. Never did the pharmacy say, "We were short 10 pills, we will call when we have them". Never will I set foot in this place again.
-
March 2023 by Taylor Head
Lady working the front was extremely rude both days I had interacted with her and clearly did not want to be there. I tried to give her the benefit of the doubt that she might have just been having a bad day but that certainly wasn’t the case.
-
February 2023 by Taylor Greigh
the staff is so helpful and knowledgeable—i’ll never go back to using the big box stores again!
-
January 2023 by Robert B.
Tardiness has become a common trait among todays society. 10:12am and the pharmacist doesn't know how to show up on time. Guess no one takes their job and being prompt seriously anymore.
-
December 2022 by Sweet Azalea
This pharmacy is not honest about prescription medication prices even when they supposedly already "ran your insurance" they overprice them, and also everyone working there always seem on a bad mood and have a caca face, find a different career if you dont see yourself at least trying your best on customer service.
-
December 2022 by Deanna Krolowitz
Extremely courteous on the phone. I usually go to HEB or Randall’s pharmacy, however due to a recent nation shortage, I found this pharmacy has the meds I need in stock. Not to mention, the folks who answer the phone give me options rather than just rudely saying “it’s not in stock.” Thank you for being polite and providing options
-
September 2022 by Candie Moreno
Pharmacy is suppose to open at 9 am and I’ve been waiting 30 mins for them to open. I cannot wait any longer, I live 30 mins away, so I will have to drive all the way back or I’ll have to cancel my prescription and have it sent somewhere else. Ive seen customers go and come since 9 am. Very poor customer service and a major inconvenience.
-
January 2022 by sam f
Wow! Fast, friendly and flexible! This place is the best! Why did I deal with CVS for so long?
-
January 2022 by H. Nicole F.
There are new owners. They had to order my prescription and then never called to let me know when it was available. Their payment system is also old fashioned and would not let me pay with 2 credit cards. They also didn't provide any consultation for a pretty serious drug. It is a drug for women specifically and the man at the counter seemed I'll prepared to give the consultation and was unable to do so. I will be transferring my new prescription to a new pharmacy. So much for local. I would give a negative star if I could.
