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December 2023 by Oscar Barajas
Place is sketchy and their prices are not the best for what it is
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July 2023 by Angie Salinas
Good prices for our door storages. Nice elderly couple working at the location.
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April 2023 by James Taylor
My unit was broken in to and over $10,000 worth of equipment stolen.They said the cameras don't work and they are not liable.Beware.Don't take the chance.
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October 2022 by Carl Seiler
Great place for safe value and great sized space. Staff very friendly helpful and knowledge is great. Very convenient to get to.
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August 2019 by James B.
Quite possibly the worst storage facility in Austin. Look at the photos and you will see. The owners of this place clearly do not care at all about their customers. They have a chain blocking the exit door so you cannot leave the facility in case of an emergency. There is a large gap under the gate that anybody could crawl underneath to get inside. The paint on the doors is old and faded. The concrete driveways are broken and rough. The chain-link fencing is falling down and broken, and there are easy ways to get inside the facility. There is trash and debris on the ground. They do ZERO landscaping- no green grass, no pretty flowers, no nothing, just dead grass and dirt. There is lots of debris around the perimeters where cars are parked. There are lots of trees hanging over the fence that touched the cars. You can even see in the photos a van was just broken into with glass still on the ground. The manager had no knowledge of it because he does not walk the lot like he should. The majority of these units are rented out, so where is the money going? I can tell you where the money is going, it is going into the pockets of some very greedy business owners. Rent here at your own peril. This is not a safe place.
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June 2019 by Rebeca Garcia
Nivw facility
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January 2019 by Tiffany Blasdel
Here’s the thing, yes these non-climate controlled units are fairly cheap and yes the management couple (Alex & Emma) were always friendly and nice. But… We had 2 storage units there for 6 months and had nothing but problems. Our unit in Row B had rain water damage which caused several hundreds of dollars worth of damage. At the time of rental, fall of 2017, it was still Riverside Storage, and they did not offer renters contents insurance. The other unit in Row A was absolutely infested with rodents and they damaged a lot of our stuff, most upsetting was that they used my two nice big house floor rugs as their place to urinate for God knows how long and of course I just had to throw the rugs away. The odor was horrific! Also, in the beginning we were offered 24/7 access by manager Andrew, as business customers, and when we finally really needed that during our move-out in April 2018 around 10 at night, it didn’t work, even though it had worked in the past. In addition, in the spring of 2018 I was rushed to leave for a trip and was going by to pick my suitcase up on my way out of town, and the gate would not open!!! To top that off, someone hit our storage unit door and dented it pretty badly, basically broke it from working easily & sealing as it should have… That’s probably how the rodents got in! Overall, I would not recommend having your storage unit here if you have anything of value or importance you are storing and if you may need to get in at certain times and if you will always need the gate to work. Manager Emma told me that every time it rains hard, the keypad doesn’t work to open the gate… Well, that’s just not acceptable. Lockaway purchased this property from Riverside but they seem to be pretty slow to get it up to par, And I feel sorry for the managers because you can see their extreme frustration although they are trying to do the best job they can, and they did get us two weeks free at our storage units due to the problems. Oh and another thing, the property is not well lit at all, for months I complained about the light right in front of our unit on row B been broken and since most of the months we were there were in winter where the sunsets early… And it was very hard to see anything in the unit. The units do not have lights inside and they are not well sealed at all, there are cracks in the concrete… Really in bad shape and we paid the price. Next time I would only do climate controlled units, Would buy storage renters insurance on my own, and would know what to check out before I sign a rental contract. Was a huge headache all around!
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May 2018 by Tiffany E.
Here's the thing, yes these non-climate controlled units are fairly cheap and yes the management couple (Alex & Emma) were always friendly and nice. But… We had 2 storage units there for 6 months and had nothing but problems. Our unit in Row B had rain water damage which caused several hundreds of dollars worth of damage. At the time of rental, fall of 2017, it was still Riverside Storage, and they did not offer renters contents insurance. The other unit in Row A was absolutely infested with rodents and they damaged a lot of our stuff, most upsetting was that they used my two nice big house floor rugs as their place to urinate for God knows how long and of course I just had to throw the rugs away. The odor was horrific! Also, in the beginning we were offered 24/7 access by manager Andrew, as business customers, and when we finally really needed that during our move-out in April 2018 around 10 at night, it didn't work, even though it had worked in the past. In addition, in the spring of 2018 I was rushed to leave for a trip and was going by to pick my suitcase up on my way out of town, and the gate would not open!!! To top that off, someone hit our storage unit door and dented it pretty badly, basically broke it from working easily & sealing as it should have… That's probably how the rodents got in! Overall, I would not recommend having your storage unit here if you have anything of value or importance you are storing and if you may need to get in at certain times and if you will always need the gate to work. Manager Emma told me that every time it rains hard, the keypad doesn't work to open the gate… Well, that's just not acceptable. Lockaway purchased this property from Riverside but they seem to be pretty slow to get it up to par, And I feel sorry for the managers because you can see their extreme frustration although they are trying to do the best job they can, and they did get us two weeks free at our storage units due to the problems. Oh and another thing, the property is not well lit at all, for months I complained about the light right in front of our unit on row B been broken and since most of the months we were there were in winter where the sunsets early… And it was very hard to see anything in the unit. The units do not have lights inside and they are not well sealed at all, there are cracks in the concrete… Really in bad shape and we paid the price. Next time I would only do climate controlled units, Would buy storage renters insurance on my own, and would know what to check out before I sign a rental contract. Was a huge headache all around!
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January 2017 by Hi Q Production
Great customer service! Chris cheerfully and quickly helped us find a unit to meet our needs. We have recommended friends and family to his location.
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January 2017 by jay “jaysskybound” s
Safe location. Great service. Easy access. Very clean.Only negative for me is no 24 hr access. However that may be a positive thing for most people because it makes it more secure.
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January 2017 by Eric Harrison
Excellent service! Moved from my old storage closer to my house over to this location. Nice size, great pricing, and service with a smile.
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January 2017 by Mary McAfee
Affordable storage and excellent customer service. These people are really caring about our belongings and our well being. Thanks Chris
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January 2017 by Ashley Lopez
Friendly staff and affordable pricing! Zero problems with Lockaway. Will use if I need storage again in the future.
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January 2017 by William Emerson
Lockaway Storage on Ben White is a very good storage facility. It is professionally run and very safe. They have security cameras and I feel very satisfied knowing my equipment is safe and sound. The staff is very helpful and the rates are reasonable. All in all a good facility.
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April 2016 by jay s
Safe location. Great service. Easy access. Very clean. Only negative for me is no 24 hr access. However that may be a positive thing for most people because it makes it more secure.