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December 2023 by Hilda Cavazos
We live in North Austin and we love the customer care from the Ben White location ,we don’t mind coming down to South Austin the staff and especially Dr Eapen are great they super attentive and professionalwhat more can I say they are great ..
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October 2023 by Isabel B.
I had an appointment with Ivonne Nuńez, to apply for map. She was thoughtful, approachable, and kind. She was very quick and efficient! Would recommend, will be back!
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October 2023 by Torey Musha
Lone Star is the definition of 1 star service. They are incapable of directly connecting you to anyone when you need help. They do not call back when you leave your phone number. They have 2 hour wait times on the phone. They won't fulfill your prescription and then not inform you until it's too late and you're out. If you can go ANYWHERE else, do it. This place DOES NOT CARE ABOUT PATIENTS. It's sad because there are actually some good NPs and Doctors here but their staff and patient's services make them impossible to work with. I will never step foot inside of another Lone Star again and neither should you. Please trust me.
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September 2023 by Krvzie Life
Very fast and efficient care. Ms Cassandra is an amazing person she is always happy and sweet. She does her job with a smile and has very good conversation ❤️
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September 2023 by Lydia Arbizu
Front desk team was very friendly. Kristen the PA did a great job explaining everything to my fiancé. She took her time and was so caring.
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September 2023 by ohmyga a
Cassandra is always been a help to me when and family to get appointments and help me with anything My doctor is really good doctor to
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August 2023 by Candace Rhodes
I met Ms Cassandra 3mths ago with a A1C almost 12. I joined her study with the sensors and I truly believe it saved my life. My A1C is 7.0 I'm down 7lbs. I feel great and I cannot thank her enough.
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August 2023 by Ashley Chavez
The staff on the second is great, and love the new look of the clinic. If you are looking for a great doctor.. Dr. Eapen is the man!C.S
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August 2023 by Irene Mata
Everyone at the clinic are really nice and I would like to recommend them
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August 2023 by Jo Ann McHugh
Very efficient and good care. Not a long wait. I use Ben White location and they are helpful and kind.Darlene
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August 2023 by caguru
People are not joking about how bad the service is here. I just spent 15 minutes on hold just to make an appointment, just to find out the soonest they could see is almost 2 months away.
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June 2023 by Brenda Ortiz
The service at this clinic is HORRIBLE! My mother is a patient at this clinic and they take FOREVER to call back. Then when you do get a call back you get hit with attitude for the clinical staff. My mom did some diagnostic testing last week, they received the results on Monday and she has been calling and calling and never gets a response. They provide the worst customer service. I would give them no stars!! The staff just works for a paycheck and not the care of the patients.
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April 2023 by Me Loth
Trying to get to appointment with mental health for a week and appointment lines just disconnects.Completely out of medication and appointment i did get got cancelled
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March 2023 by Derek Smith
I made an appointment to see a doctor, half way through the appointment I found out this person is not a doctor and only a nurse and if I want to see a real doctor I have to schedule another appointment and pay again. I called their billing department and they said they would get back to me and never did. I paid the bill for the nurse appointment that they scammed into, never have seen their doctor, and never came back.
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February 2023 by Delma Dominguez
Dr. Liou Is awesome and his team very nice Dr Liou took care of a barb from a cat fish that I steped on that went through the joint on my toes on my foot no one wanted to take it out but he did the job. Came from Corpus all the way to Austin thank you blessing to you Dr.Liou and your staff
