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March 2023 by Julie P.
Walked in a few months ago and was looking for some Hooker Furniture pieces. Salesman came out from the back and gave me a dirty look. When I asked if he had any Hooker Furniture bedroom pieces he rolled his eyes and said we only carry Louis Shanks. Which is not true. I was looking for help to buy an Arabella set which would have been a $20,000 sale. But he decided to look at me like I was trash and misrepresent his store. I decided to look around anyway and found a piece of interest but he never sought me out to offer assistance. Lady at reception was nice.
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December 2022 by G N.
Purchased 2 paintings and as I was walking to my car the salesperson ran after me and said both paintings were already purchased by someone else 5 min before I purchased them. They would not order me new paintings because it would cost them more money in shipping fees. Do not do business with these shady characters.
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August 2022 by Sterling Logue (MasterCleaner)
Great people
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September 2021 by Sterling Logue (MasterCleaer)
Great people
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January 2021 by Raecheal Todd
We went in looking for a desk and a credenza... the receptionist was very snooty (hello! You are a receptionist!) finally got a sales person and he made us wait so long for a price quote that we left. We will order furniture from our local (in Virginia) Stickley dealer before we move and have it delivered to Texas. I would NOT recommend.
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December 2020 by Susan S.
What a fabulous family owned furniture store. I felt so fortunate when I met a very knowledgeable and skilled interior designer, Maya. With a whole house to fill, I felt overwhelmed. The store has a very big selection of furniture, rugs, mattresses and accessories. Maya planned out each room, gave us great options and worked with our budget. She worked very diligently, communicated often and created a beautiful and comfortable home. Highly recommend Louis Shanks and Maya.
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August 2020 by Tom H.
We were couch surfing ( that is going to several stores ) in hopes of finding a new couch since our daughter had claimed our old one. We knew what we wanted and what we didn't. Having made the rounds we stopped by Louis Shanks on the way home. Leslie Wechter listened to our story about the color , size and quality we were searching for and in less than 5 minutes we were done. I think the key here is that she listened and knew what would work AND sold us the couch at a terrific price with 2 day delivery. Couldn't be happier !
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July 2020 by Fred Dickey
Great purchase experience, superb product, and delivery men were real champs
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June 2020 by Frances Harrelson
Good customer service and large selection.
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June 2020 by Diane Becker
Laura is very knowledgeable and helpful in assisting with your needs and requirements. Consistently professional.
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June 2020 by Bob G.
After waiting 2 1/2 weeks for delivery of a white sofa, they sent a crew not physically able to carry it to the second floor. They dumped it in my car garage over an oil spot and left. Last time I'll buy anything from Louis Shanks and will share how my bad experience with them.
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May 2020 by Robin B.
Over Memorial Day weekend, I contacted Louis Shanks requesting price quotes. Within a few minutes Scott Roberson returned my call. He promptly researched the requested information and followed up with the information in writing. I appreciated the time he took to do this and his promptness. The prices he quoted were better than two other studios. Thank you, Scott!
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March 2020 by Judd C.
Leslie Wechter at Louis Shanks in Austin is a stellar designer. I recommend working with her to anyone looking for a spectacular result. From discussing goals, to finding pieces that worked together, to picking out rugs and fabric, she's always been terrific. Plus, she's patient and will give you honest feedback! That's important.
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January 2020 by Anne N.
Wanted to give a 5 star review for Louis Shanks and my salesmen Harold Speight. I needed a sleeper sofa fast and he helped me not only find one, but have it delivered the very next day. Unfortunately, it wouldn't fit up my stairs. Harold was so kind and helpful and helped me find a sleeper sofa that would work and had it delivered the very same day! Amazing! Couldn't be more pleased and appreciative! Thank you Harold and Louis Shanks!
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June 2019 by Carlos T.
As a former employee at this locations showroom i can tell you everything is based on demographics. I was discriminated against and i also seen other minorities treated differently as well! Customers... they do not care about you or your well being unless you are putting great money up! Go somewhere affordable and better because all the furniture is made up of the same material. Waste of time! Wish i could give 0 stars for this company because it is a mess. I've never dealt with racism at a job ever and i know these people will get the
