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June 2025 by Liang Chig
Very Poorly made jewelry and store. Both pieces i got were defective off the box and couldn’t even return the items in the store, what a joke. Not cheap either thats the other part, incredible how are these people even in business!? Joke of a store…0 STARS!!! Do NOT SHOP here!!!
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February 2025 by nina sepeda
Horrible Horrible Horrible!!!!
I really wish I had read the reviews before going into the store. Which I always look at reviews and I didn’t this time because it was in the mall. One of the previous reviews stated that this place is overpriced and it’s cheap jewelry and at this place is not good about returns. So I went in yesterday to 2/14/25 and today is 2/15/25 And I did not wear the earrings that I purchased there because it didn’t go well with my outfit. So I Called and was inquiring about my receipt and the lady who answered the phone which her name was Sasha Was rude and informed me that you can’t return earrings, which I wish would’ve been communicated upon purchasing. Sasha made a comment about the reason the return is not possible is due to unsanitary, Which I then mentioned to her, how is it unsanitary if they were not worn? They are in the exact same packaging when purchased. Not to mention, this was less than 24 hours of purchasing. Save yourself the headache, frustration, and money do not I repeat. Do not waste your time here.
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January 2025 by K Reviews
Super low prices. Great selection.
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September 2024 by KAREN B
Don’t buy here, don’t waste your money, the quality of jewelry here is so bad that if you’re going to try it it will break, get damaged or turn black. It’s not worth it, besides I don’t think it’s “ cheap” when the product even turns black
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May 2024 by Nat
DON'T GET PIERCING HERE
I got my ears pierced here, the results were terrible my ears hurt really bad and my swollen ear has completely covered the piercing. I'm going to the doctor tomorrow and see what to do but if you want to get ears pierced go to a place that is strictly piercings not some place in a mall (Claires 2.0)
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December 2023 by sachi malkan
Made a purchase, the person at the counter didn’t tell me they don’t accept returns for hair and earrings. Its part of their policy, low quality products, highly priced here. Don’t shop at all cost.
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November 2023 by Betty Munoz
Awesome
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July 2023 by Amber Galloway
Came and spent nearly $200. Vanessa asked that I input my email address to receive a receipt. Before I left the mall I checked my email and no receipt.I went back to the store and asked if I could get a printed receipt and was refused one because they wanted to conserve their paper. When I asked the girl her name she looked at me and said why… because Vanessa I’m writing a Google review on your rude behavior.Looks like other people have had the same issue with this girl. Black hair fair skin.
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May 2023 by Arcelia Ruiz
A manager with black hair and a nose piercing was rude, unprofessional, and even threatened me to call the police to escort me and my child out of the store just because I was asking for her name wich she refused to provide and her supervisor name and corporate information I see that I'm not the only one this has happened to it's really upsetting that this is happening and yet she is s still a manager this is not right
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February 2023 by Barbara Sodek (Creativebarbs)
Bought a belly button ring. Loved it but unfortunately it started to irritate my skin. Brought it to return and was told the manager was not here until late in the afternoon. I was unable to come back then and had to wait another week for a day off to come back. When i get here, the manager tells me they cannot do the return for body piercing. No one told me this at purchase, or when i came in the first time to return. Waste of time and money.
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February 2023 by Daisy
love the earrings i got from here a while ago! they have very cute and colorful jewerly. they have some unique pieces. reasonable prices, very cute lil store
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December 2022 by Elizabeth Rangie
horrible! The gothic girl(black hair/fair skin) was completely dismissive, after i filled the consent form she made me wait more than 20mins to get a piercing with the excuse that she has a “line” of customers.
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December 2022 by Adam Arriaga
Terrible terrible awful service at Barton Creek Mall. Girl was rude and condescending and yelled at.
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November 2022 by Cassia Michels
I was super nice helped by Jas super nice girl and she makes you feel so good. I got my ear pierced. well done
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October 2022 by Pravin Kumar Venkatraj
They don't provide receipt, or show what price they charge you during payment. you will get to know only after you receive the email after 5 hours. For me they charged 15% more than the MRP on the product, which the store employees didn't even acknowledge the error at their side and issue a refund.Another worse part of Lovisa is, there is no customer care number and the only way to reach them is over email. Its been 2 weeks and still Lovisa is yet to reply on the complaint i posted.
