Lush Cosmetics in Austin offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. Many products are packaging-free (naked), and most come in recycled and recyclable materials. Customers appreciate the friendly and helpful staff, who are knowledgeable about the products and often provide samples, making shopping a fun and engaging experience. Visitors enjoy chatting with staff about new items and reminiscing about old favorites, especially during sales and promotions. The store is always clean and well-organized, creating a welcoming environment for self-care. Pet owners are also pleased to find that the staff is friendly to animals and even offers treats for dogs. Overall, customers love the store's ethical approach, friendly atmosphere, and the variety of fabulous products, which keeps them coming back often. Lush is seen as a great place to find fun, ethical, and effective self-care items while enjoying excellent customer service.
Ryan and Coky helped me today - they gave great service and gave me samples for curly hair which I'd never considered getting from Lush! I got my staple body washes, too ;) can't wait to come back and restock!
September 2025
Coky and Li were amazing and genuinely made my experience so much better. Thank you!
September 2025
Such great friendly staff, I love Lush. I brought my rescue dog and everyone was so friendly to him and even gave him a dog treat !
